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Adobe Commerce Logo
Adobe Commerce
3.9
(337)
(Formerly Magento)
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Adobe Commerce Reviews & Product Details

Adobe Commerce Overview
What is Adobe Commerce?

Adobe Commerce (formerly Magento) is a hosted and open-source product and is one of the biggest website builders today, with major blue-chip brands like Nike and Cisco among its roster of clients. The Adobe Commerce environment is also scalable, however, it does require some coding knowledge to maximize. The platform has a lot of customization options and offers trigger-based automated marketing features and automatic cross-selling and upselling features.

Company Adobe
Year founded 1982
Company size 10,001+ employees
Headquarters San Jose, CA
Social Media
Adobe Commerce Categories on Findstack
Ask Questions about Adobe Commerce
What Adobe Commerce is best for?
How does Adobe Commerce compare to Adobe Bridge?
What are the pros and cons of Adobe Commerce?
Adobe Commerce Product Details
Capabilities
AI
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Adobe Commerce Features
API Access
Access Controls/Permissions
Activity Dashboard
Approval Workflow
Asset Categorization
Audit Trail
Batch Processing
Cloud Storage
Collaboration Tools
Content Library
Content Publishing
Customizable Branding
Data Import/Export
Drag & Drop Interface
Duplicate Detection
File Conversion
File Preview
Image Editing
Metadata Management
Mobile Access
Reporting & Analytics
Rights Management
Role-Based Permissions
Search & Filter
Tags/Keywords
Third-party Integrations
User Management
Version Control
Watermarking
Workflow Automation
Adobe Commerce Media
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Adobe Commerce Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 28, 2024
Adobe Commerce Logo
337 Adobe Commerce Reviews
3.9 out of 5
Mid Market (51-1000 emp.)
Aug 22, 2018
 Source
Overall Rating:
4.0
CV
Charmainne V.
E Commerce Specialist
Share
"Great for customization"
What do you like best about Adobe Commerce?

Magento is a great software for big online business. You can easily get what you want to be in your website. No need to install too much plugins because it was already there, you just need to ON/OFF it, easy updating,uploading and execution of promos but ofcourse it really needs a skilled and knowledgeable person to handle this cause it was so complex.

What do you dislike about Adobe Commerce?

After 5 minutes I'm already signed out. I have an experience while updating one image of our item due to net connection then I was redirected to log in and so happen that my uploaded photo didn't updated, sadly I need to begin again nevertheless this software is great!

What problems is Adobe Commerce solving and how is that benefiting you?

Once our dev team accidentally upload wrong pricing in our products but within a couple of minutes they solve it and immediately reflects in our website

Small Business (50 or fewer emp.)
Aug 09, 2018
 Source
Overall Rating:
4.0
DV
Dimitri V.
Founder
Share
"Powerful Platform"
What do you like best about Adobe Commerce?

Magento has allowed us to start with one website, and scale up to multiple brands, websites and products all under one system.

What do you dislike about Adobe Commerce?

Bugs, bugs, bugs! Magento is a very powerful tool but can take a big toll on you with all the bugs you need to fix. While some of them will be our fault, there are a lot of basic things that need to be fixed every week or two.

What problems is Adobe Commerce solving and how is that benefiting you?

While having a very large learning curve, Magento has a extensive library of extensions that allowed us to customize and launch our website a lot faster than if we had to build it from scratch.

Small Business (50 or fewer emp.)
Jul 28, 2018
 Source
Overall Rating:
4.0
Alicia S. avatar
Alicia S.
Marketplace Specialist
Share
"Good Backend Software"
What do you like best about Adobe Commerce?

I like how everything is organized and easy to use and move things around.

What do you dislike about Adobe Commerce?

Sometimes it is super slow after an upload and it can take forever to save products

What problems is Adobe Commerce solving and how is that benefiting you?

Having all of our product information in one place.

Small Business (50 or fewer emp.)
Jan 23, 2018
 Source
Overall Rating:
4.0
KJ
Kyler J.
Founder
Share
"MBI is a fairly simple, yet helpful, tool to have at your disposal"
What do you like best about Adobe Commerce?

I like its ability to export large quantities of data in a quick and efficient way. The data can also be manipulated for your benefit in so many different ways.

What do you dislike about Adobe Commerce?

I dislike that the pro version is so expensive yet has the tools we would like to use for our benefit.

What problems is Adobe Commerce solving and how is that benefiting you?

We use MBI to report all of our sales taxes, as well as, use it as a source of order fulfillment through the ability to export purchased products.

Enterprise (> 1000 emp.)
Jan 16, 2018
 Source
Overall Rating:
4.0
SW
Steffany W.
Email Marketing Analyst
Share
"Incredibly powerful but not easy to set up and manage"
What do you like best about Adobe Commerce?

The functions you can complete in Magento are really powerful. You can build a website, manage all your products & categories, create promotions, store files, send transactional emails and more. Everything you need to run an e-commerce website is available in Magento.

What do you dislike about Adobe Commerce?

It is a difficult product to learn and navigate initially. The WYSIWYG editor is not simple; links will break unless edited directly in the HTML. The file system is incredibly clunky and feels like it is suck in the early 2000's. It is easier to store images elsewhere when possible and reference them when needed. Creating promotions is easy, but there needs to be better organization that's more sophisticated than just sorting.

What problems is Adobe Commerce solving and how is that benefiting you?

We run the entire e-commerce business using Magento, from the website, to product management, to sending transactional emails after purchase (we use a separate email program for our promo emails and campaigns).

Mid Market (51-1000 emp.)
Dec 08, 2017
 Source
Overall Rating:
4.0
AK
Alexander K.
E Commerce Shipping Supervisor
Share
"Magento - Good Ecommerce Platform for Order Management"
What do you like best about Adobe Commerce?

The amount of data accessible and the reporting functions. You can get a candid view on products on hand, web order statuses, highest selling products, etc.

What do you dislike about Adobe Commerce?

The interface is okay. Would ideally prefer a more friendly user interface but overall it gets the job done and covers most of it's bases.

What problems is Adobe Commerce solving and how is that benefiting you?

We are using Magento to handle all of our front end hosting for our web site. Great way to take in web orders and works in conjunctions with our other software systems.

Small Business (50 or fewer emp.)
Nov 14, 2017
 Source
Overall Rating:
4.0
JR
Jhonathan R.
Supervisor De Ventas/Atencion Al Cliente (En Inglés) Y Encargado De Finanzas (Prevención De Fraude)
Share
"Really usefull and very user friendly"
What do you like best about Adobe Commerce?

is really easy going, functional, and doesn't require extensive training or preparation to use it.

What do you dislike about Adobe Commerce?

it's a bit dull on the image, it could even makes you fell asleep once in a while

What problems is Adobe Commerce solving and how is that benefiting you?

with him we manage our cupons and discounts, is really helpuful for an ecomerce platform.

Small Business (50 or fewer emp.)
Feb 21, 2017
 Source
Overall Rating:
4.0
DS
Darren S.
Head Coach Lonestar Rattlesnakes U23 [Men's]
Share
"Great integration!"
What do you like best about Adobe Commerce?

The way this all works together and the information that comes into the CRM and Inventory products.

What do you dislike about Adobe Commerce?

The lack of training videos showing the way to ensure this all connects effectively.

What problems is Adobe Commerce solving and how is that benefiting you?

Our online store. We would like to understand the analytics and SEO a bit more.

Small Business (50 or fewer emp.)
Jan 24, 2017
 Source
Overall Rating:
4.0
FG
Fernando G.
Director Of Finance
Share
"Magento is a fully loaded system"
What do you like best about Adobe Commerce?

Magento is a web platform that delivers a great storefront that can be customized with a variety of different plugins and integrated features.

What do you dislike about Adobe Commerce?

The search function on the front of the magento shop is very temperamental.

What problems is Adobe Commerce solving and how is that benefiting you?

We have created a website that can take payments along with displaying our products in a user friendly manner.

Small Business (50 or fewer emp.)
Jan 10, 2017
 Source
Overall Rating:
4.0
EH
Evan H.
Owner
Share
"It's like lego in the best kind of way"
What do you like best about Adobe Commerce?

Scalable is an understatement. We use a single install to run 3 stores and allow them to share products and inventory across the board. Endless modifications make this the most scalable platform as far as I'm concerned

What do you dislike about Adobe Commerce?

Hire a developer, keep them close. It's easy to screw up if you're not well versed in code.

What problems is Adobe Commerce solving and how is that benefiting you?

The use of magento saves me over $1000/mo compared to using pre hosted services. A few thousand was spent on setup, and the recurring monthly cost is only around $100

Small Business (50 or fewer emp.)
Dec 10, 2015
 Source
Overall Rating:
4.0
ND
Neil D.
Business Development Manager
Share
"Great system to use as the hub of your website"
What do you like best about Adobe Commerce?

The magento system allows for full control over an entire back end of an online store. They way that you can add products and categories seamlessly with your payment gateway is fantastic.

What do you dislike about Adobe Commerce?

The only let down is the very basic promotions section which does not allow for specific pricing rules such as buy 2 for £500 etc.

What problems is Adobe Commerce solving and how is that benefiting you?

The Magento system has optimized the way our webstore works

Mid Market (51-1000 emp.)
Jul 28, 2014
 Source
Overall Rating:
4.0
RM
Richard Sean M.
Owner
Share
"Power, Flexibility and Great User Base Support - Magento's Strong Hand"
What do you like best about Adobe Commerce?

Strong user community and ease of getting programmers that know the platform. This can really help for smaller groups that need to outsource their IT budget. The system is very flexible and a competent PHP/MySQL programmer can do just about anything. The multi-language capabilities are impressive. I have found some powerful offline administrative applications like Store Manager for Magento. The set up is a bit difficult but the benefits are worth it.

What do you dislike about Adobe Commerce?

There are many, many configurable options so it can take some time to get used to things. It's also hard to find useful extensions that have a trial period to see if it's right for you. The system requires powerful hosting capabilities so a simple share hosting solution will not do. That's VERY important. Without proper hosting and configuration, Magento will be a dog. The Community Edition in particular benefits enormously from hosting that has APC and Varnish built in to speed things up.

What problems is Adobe Commerce solving and how is that benefiting you?

Powerful ecommerce solution with low initial cost of entry. Have used this with small groups to build robust solutions that can be multi-language enabled.

Small Business (50 or fewer emp.)
Oct 10, 2013
 Source
Overall Rating:
4.0
CS
Casey S.
Marketing Manager
Share
"Robust eCommerce Solution with Easy-to-Use Native Functionality"
What do you like best about Adobe Commerce?

The back end admin panel UI of Magento is a no brainer. Once you have learned the basics (I suggest taking a basic training course offered by Magento U) manipulating the front end website is effortless. Do you want multiple websites to track specific campaigns? Magento can do that. How about adding Email to a Friend, gift cards, PayPal payment options, or reward points? Flip the switch to On, and you're done. I have a basic knowledge of HTML coding, which helps with certain aspects of our Magento configuration (such as developing CMS pages), but I can implement many cool features with no coding necessary. There are multiple plugins that can be used to make Magento even more amazing, many of which are free. You can connect certain ESPs to Magento to send branded, targeted drip campaigns and triggered emails using your customer's purchasing and browsing behaviors. You can add social media widgets, create mobile versions of your site, develop customized themes, and so much more. I am in the marketing department, not IT, yet I was able to learn this system very quickly.

What do you dislike about Adobe Commerce?

We have the Enterprise version of Magento, which is not cheap. When paying $20K per year for a platform, I expect a certain level of service. The Enterprise service level is "Gold", and the Enterprise Premium service level, is "Platinum". I understand that those customers are paying double what we are, but that shouldn't mean that all of our service requests and trouble tickets get ignored or responded to many days later. Magento's tech support team can come across as lackadaisical or condescending in their responses.

What problems is Adobe Commerce solving and how is that benefiting you?

Our web traffic and ROI have increased considerably over the past two years. It will only improve as we start using more of the marketing features that Magento offers.

Mid Market (51-1000 emp.)
Mar 14, 2022
 Source
Overall Rating:
3.5
Dipak P. avatar
Dipak P.
Team Lead ( Magento )
Share
"Magento commerce solutions for your ecommerce business"
What do you like best about Adobe Commerce?

support of magento commerce is very good , code deployment , enterprises edition quicker than community, 24*7 phone support

What do you dislike about Adobe Commerce?

pricing is high, compare to other platforms like shopify

What problems is Adobe Commerce solving and how is that benefiting you?

their support will always help you if you stuck somewhere.

Small Business (50 or fewer emp.)
Feb 01, 2022
 Source
Overall Rating:
3.5
AC
Adriana C.
Account Manager/Retention
Share
"Worth it"
What do you like best about Adobe Commerce?

The options that it has and the multitude of it

What do you dislike about Adobe Commerce?

That it blocks or does not process the payments correctly/ refunds

What problems is Adobe Commerce solving and how is that benefiting you?

Pandora for business support/ billing subscriptions

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