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Aircall Logo
Aircall
Effortless Cloud-Based Calling
4.4
(948)
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Aircall Reviews & Product Details

Aircall Overview
What is Aircall?

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.

Company Aircall
Year founded 2014
Company size 201-500 employees
Headquarters New York, NY, United States
Social Media
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What Aircall is best for?
How does Aircall compare to RingCentral MVP?
What are the pros and cons of Aircall?
Aircall Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Aircall Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Aircall Media
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Aircall Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 12, 2025
Aircall Logo
948 Aircall Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Aug 27, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great phone app for work"
What do you like best about Aircall?

It's very easy to use, quality of calls is great, tagging system is good

What do you dislike about Aircall?

You can't see who called the caller previously so it makes transferring to the right person a longer process (ie a caller will call and say they're returning a missed call and don't know who from, but while I'm on the phone with them i can't search in the app to see who last called them)

What problems is Aircall solving and how is that benefiting you?

Lots of calls coming in - several agents able to take calls and deal with them appropriately

Small Business (50 or fewer emp.)
Aug 26, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Aircall - Simple and easy to use"
What do you like best about Aircall?

No handset required, clear connections, Aircall actively resolve any issues promptly

What do you dislike about Aircall?

Minor issues regarding call notifications but usually resolved promptly by Aircall team

What problems is Aircall solving and how is that benefiting you?

Quick, easy to use, no handset required is particularly useful and saves desk clutter.

Small Business (50 or fewer emp.)
Aug 26, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"AirCall has made working remotely easier!"
What do you like best about Aircall?

Able to answer my phone from anywhere, including my mobile phone. Integrations to our CRM system able to track analytics and KPIs for my sales team.

What do you dislike about Aircall?

Sometimes the integrations aren't working properly or the analytics aren't displaying. At times the call quality can be poor.

What problems is Aircall solving and how is that benefiting you?

Working remotely, cheaper phone system, able to go into "coaching" mode and listen to my teams calls and help them.

Small Business (50 or fewer emp.)
Aug 21, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"6 months experience of AirCall"
What do you like best about Aircall?

It shows the customer information, such as the time and weather. I like this can be connected with Shopify. Every time when a customer calls me, I am ready because I have the name that I am able to look his/her up. This saves both parties time in the purpose of the phone call. I can give call anywhere, not only in north america. I am able to see if my teammates are online or not. I can call my teammates internally and directly.

What do you dislike about Aircall?

It would be better to link the notes in Aircall as well as to Shopify and Email notification. Sometimes when the caller call or in history, it only shows the number. But when I click inside of the call, I will see the name and information of the caller. I guess this is not synced properly. We would like better statistics and daily reports. We are not able to see the stats that passed 6 months. We also would like to see how many missed calls by individuals, not just a whole general idea.

What problems is Aircall solving and how is that benefiting you?

Answering the phone call from anywhere and anytime. Have multiple numbers available as I can call from different lines. I can listen to voice mail recording not only from the app, but also from my Email notification.

Mid Market (51-1000 emp.)
Oct 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Mostly Great"
What do you like best about Aircall?

Features easy to use and understand, UI helpful

What do you dislike about Aircall?

Same with all VOIP systems it is at the mercy of internet connection

What problems is Aircall solving and how is that benefiting you?

You cant dip your toes in the water, the real value is added when you fully utilise the whole suite.

Mid Market (51-1000 emp.)
Sep 23, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple platform, easy connectivity"
What do you like best about Aircall?

The ease of use and the fact you can connect your existing VoIP numbers to the portfolio and make and receive business calls.

What do you dislike about Aircall?

IP connection can be bad a times, (although this is down to wifi connection).

What problems is Aircall solving and how is that benefiting you?

Communicating efficiently with customers.

Mid Market (51-1000 emp.)
Sep 03, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about Aircall?

It's an easy to use product, the interface is clean and small, which allows you to answer calls and work on other programs at the same time.

What do you dislike about Aircall?

If the internet connection isn't super fast, then there is a delay with the caller.

What problems is Aircall solving and how is that benefiting you?

It allows me to answer calls on the go (app) and on the computer. With an easy login, you get to manage calls and root them according to the customers need

Mid Market (51-1000 emp.)
Jul 31, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use and complete"
What do you like best about Aircall?

It is very easy to use, has good integrations, especially with Salesforce and customer service is really reactive

What do you dislike about Aircall?

Quality of calls is not always perfect, your internet connexion needs to be extremely powerful for it to work.

What problems is Aircall solving and how is that benefiting you?

Being able to call everywhere in the world for an affordable price.

Mid Market (51-1000 emp.)
Nov 08, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple and efficient "
What do you like best about Aircall?

It's pretty simple to use. Not a lot of bells and whistles but I don't need them.

What do you dislike about Aircall?

If your headset gets disconnected you have to restart the app.

What problems is Aircall solving and how is that benefiting you?

I am using this to call current and prospective clients.

Small Business (50 or fewer emp.)
Oct 18, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy VoIP Without the Equipment"
What do you like best about Aircall?

Single app with small footprint and the basic features required to streamline sales and service contact.

What do you dislike about Aircall?

I do not like that I cannot search the "All Calls" menu. It would be nice to see when a certain number or saved contact called or had been called.

What problems is Aircall solving and how is that benefiting you?

Technical calls. I can call from anywhere with a decent (even poor) internet connection. Simple.

Small Business (50 or fewer emp.)
Oct 10, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Spectacular"
What do you like best about Aircall?

I like that aircall is extremely easy to use and makes everything a bit more smooth

What do you dislike about Aircall?

I dislike nothing so far when it comes to the app

What problems is Aircall solving and how is that benefiting you?

Business problems that have been solved are productivity issues when it comes to customers. I find this to be a lot more efficient

Mid Market (51-1000 emp.)
Jun 21, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good useful tool"
What do you like best about Aircall?

It helps a lot on businesses that need to make calls to different countries. Good tool

What do you dislike about Aircall?

Some connection issues sometimes, but the support for fixing that is great.

What problems is Aircall solving and how is that benefiting you?

Instead of making calls to different countries, we use have an aircall international phone number.

Small Business (50 or fewer emp.)
Sep 26, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pretty Good"
What do you like best about Aircall?

-Simple -Not too expensive -Good for collaboration with team

What do you dislike about Aircall?

-Some numbers don't work -Sometimes bugs a little bit

What problems is Aircall solving and how is that benefiting you?

-Simpler than installing real phone lines, can take a call anywhere

Small Business (50 or fewer emp.)
Sep 21, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy-to-use and cheap telephone solution"
What do you like best about Aircall?

Ease of use: Aircall looks like an iPhone's phone app, so it's super easy to make calls, transfer them, put them on hold, ... The support team is also very responsive.

What do you dislike about Aircall?

I had issues with my USB headset at some point, so I had to relaunch the app every morning. But it seems that the issue is fixed now.

What problems is Aircall solving and how is that benefiting you?

I can call all around the world and have the office's phone number displayed. I can also have my cellphone ring - which is perfect if I'm not in front of my screen. Last but not least, you can set the working hours of the tool, so that you make sure you will not be disturbed in the middle of the night!

Small Business (50 or fewer emp.)
Feb 03, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Très bon service"
What do you like best about Aircall?

la simplicité d'utilisation, le fait de pouvoir l'utiliser à plusieurs. Le transfert d'appel. Le message vocal d'attente avant la mise en relation, la possibilité de régler les horaires d'ouverture du standard, la possibilité de laisser un message vocal. La possibilité d'enregistrer nos contacts dans un répertoire.

What do you dislike about Aircall?

l'application beug parfois. Les clients ne m'entendent pas bien. Je suis obligée de la fermer et de la relancer. Cela arrive généralement lorsqu'elle reste longtemps ouverte. L'application reste ouverte toute la journée sur mon ordinateur.

What problems is Aircall solving and how is that benefiting you?

Aircall nous permet de gérer notre service client, et de pouvoir le faire à plusieurs. Grâce à Aircall, nos clients peuvent nous joindre plus facilement.

Small Business (50 or fewer emp.)
Jan 26, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Super easy to use.... phones made simple"
What do you like best about Aircall?

It's super simple to setup and use even for non-technical people. The user interface is really nice, simple and great to use. Setting up was also really easy and the web interface makes things easy to understand.

What do you dislike about Aircall?

Lack of cross platform support for phones to begin with although I know thats coming because of the public road map. Also the costs are not great across the board when compared with other solutions. International numbers are cheap, but because of the per user cost, there are much cheaper solutions. Although granted those cheaper solutions are harder to work, setup and have a poor user experience.

What problems is Aircall solving and how is that benefiting you?

We just needed an easy system that lets us route calls to our team around the world really easily no matter if we're out and about or if we're sat in the office. We don't have many calls so it just needed to be easy to get going so we could move on to more important things.

Small Business (50 or fewer emp.)
Jan 11, 2023
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Decent VOIP software with definite star potential"
What do you like best about Aircall?

It provides our support team the ability to make calls, listen to recordings, and overall provide our customers and caterers great customer support. I really like the native integration with Front.

What do you dislike about Aircall?

Aircall can be quite buggy from time to time. One of my agents has had recurrent issues over the past few weeks, the support team is good IMO but not wonderful. I do not like that you can not turn of SMS without an auto-responder. It makes it really annoying for us when our customers text our support line but we do not utilize that line for texting, we want to be able to turn it off and if someone texts it they get a message back, rather than it going into the ether.

What problems is Aircall solving and how is that benefiting you?

Aircall solves our problem of providing telephone support to our users. That benefits us because it allows us to handle things through another channel than email etc. Having multiple channels is a great way to support our customers.

Small Business (50 or fewer emp.)
Nov 22, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Aircall Review By Justin"
What do you like best about Aircall?

Easy to set up IVR function compared to Ring central. Voicemail is also easy to set up. Call quality is great and doesn't eat too much data if not on WIFI, which is super important to us.

What do you dislike about Aircall?

Automated contact synchronization does not exist on the platform, but is marketed as simple. CSV uploads seem to be the only solution but is not really well explained, nor a suggested working process.

What problems is Aircall solving and how is that benefiting you?

Aircall is providing us with phone call capabilities and speeding up our ability to be in contact with our customers. It is easy to set up if you have basic understandings of technology and simple to use.

Mid Market (51-1000 emp.)
Sep 02, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Aircall is a good solution for start-ups and organizations starting to do outbound"
What do you like best about Aircall?

I used Aircall in two different organizations and it works very well. It helps companies to organize their outbound teams to do effective calling to different markets. It's an easy to implement solution and provides easy ways to expand into other markets.

What do you dislike about Aircall?

They could provide better solutions in terms of power hours and managing teams.

What problems is Aircall solving and how is that benefiting you?

Having team members not calling to the US and being able to to abroad without the issue of requiring local phone number with physical phones.

Mid Market (51-1000 emp.)
Aug 23, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Used to be a great service, but continuous add-ons and extra costs make it difficult to recommend."
What do you like best about Aircall?

Easy to use. Quick setup, ability to scale users and phone numbers in just a few minutes. Mobile and desktop apps.

What do you dislike about Aircall?

Basic functions are being sold as an "upsell". Want to search for a specific call or number? See data on calls? It's all an extra cost and sold as an upsell for each user. 100 users means purchasing 100 upgrades to the accounts to be able to pull reporting data. Many new numbers are immediately flagged as spam by service providers, forcing you to deal with them to get the numbers unblocked.

What problems is Aircall solving and how is that benefiting you?

Easy to use voice platform and SMS capabilities let us manage our own call center through the software, adding new numbers and users as needed.

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