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Front Logo
Front
Effortless Team Collaboration
4.7
(2,019)
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Front Reviews & Product Details

Front Overview
What is Front?

Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential analytics to boost team performance and the health of customer relationships.

Company Front App, Inc.
Year founded 2013
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Front
What Front is best for?
How does Front compare to Freshdesk?
What are the pros and cons of Front?
Front Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Front Features
Analytics/Reporting
Audit Logs
Auto-Responder
Automated Workflows
Collaborative Inbox
Collision Detection
Contact Management
Custom Fields
Custom Signatures
Customer Profiles
Customizable Dashboards
Data Export
Email Assignment
Email Forwarding
Email Scheduling
Email Snooze
Email Tagging
Internal Notes
Mobile Access
Multi-channel Support
Priority Inbox
Response Time Tracking
Service Level Agreements (SLAs)
Shared Templates
Spam Filtering
Task Management
Team Performance Metrics
Template Management
Third-party Integrations
User Permissions
Front Media
Front 0
Front 1
Front 2
Front 3
Front 4
Front Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
Front Logo
2,019 Front Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Mar 28, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great App makes job easier"
What do you like best about Front?

Integrates communication in an easy and timely manner

What do you dislike about Front?

Its all good so far, perhaps more tools could be great

What problems is Front solving and how is that benefiting you?

I have been able to keep track of multiplatform communication with my customers

Mid Market (51-1000 emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"FRIENDLY AND EASY"
What do you like best about Front?

Easy to learn, team work is better, snooze

What do you dislike about Front?

Search function, it's difficutl to find emails

What problems is Front solving and how is that benefiting you?

Less emails is a benefit Problems finding emails

Mid Market (51-1000 emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I recommend Front! It's the next step for the agile comunication between collagues."
What do you like best about Front?

Mentions are the best things you can find in Front. Even the possibility to assign conversations or share discussions. So being able to tag and share mails with my team mates is something extremely useful.

What do you dislike about Front?

When sometimes it goes down it could run slow, but it recovers fast.

What problems is Front solving and how is that benefiting you?

It allows to have organized group conversations about specific topics

Mid Market (51-1000 emp.)
Mar 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"User Friendly and Great for Teams"
What do you like best about Front?

I love that team members can have access to shared inboxes, helpful with assisting if needed. I really like being able to tag team members in emails so there's no need to forward or make it more complicated. It's also very helpful to be able to see when someone has read an email that has been sent.

What do you dislike about Front?

I don't think anything could be improved.

What problems is Front solving and how is that benefiting you?

Very helpful to see when an email has been read and not dealt with to know when to send a follow up email. Definitely helps when you have a team who may all be dealing with the same customer.

Mid Market (51-1000 emp.)
Mar 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Structured and intuitive"
What do you like best about Front?

Simplicity and structure menu ( information shows quickly)

What do you dislike about Front?

the visualization looks pretty old fashion

What problems is Front solving and how is that benefiting you?

Not problems at all

Mid Market (51-1000 emp.)
Mar 18, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy and usefull"
What do you like best about Front?

It's easy to use and all the things I need are covered.

What do you dislike about Front?

now that I know how to use it nothing!!!

What problems is Front solving and how is that benefiting you?

You can share conversations quickly and you do not need to forward the mails. you can create contacts in salesforce directly from the mail.

Small Business (50 or fewer emp.)
Mar 16, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Front has been fantastic"
What do you like best about Front?

* Multiple inboxes with custom rules * Ability to comment on emails for my team to see (with @ing) * Google calendar integration

What do you dislike about Front?

* Dark mode only affects the sidebar, not the inbox * Inbox rules could be more powerful/complete. Maybe automatic inbox filtering like Gmail? I get too much spam from corporate mass-emails.

What problems is Front solving and how is that benefiting you?

Merging together my multiple email accounts into a single application

Small Business (50 or fewer emp.)
Mar 10, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Couldn't do my job without Front."
What do you like best about Front?

Snoozing, archiving, tags, just email management in general! Being able to manage following up on emails and help with prioritizing is great. The collaborative features are also top notch.

What do you dislike about Front?

I'd love a better dark mode (I often work late) and maybe better tag/sidebar management.

What problems is Front solving and how is that benefiting you?

Collaboration, organization, workload management, and more. :) Staying on top of tons of threads is done sooo much smoother and is far easier.

Mid Market (51-1000 emp.)
Mar 04, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Share Inbox Savior"
What do you like best about Front?

User friendly. Transparency. The audit trail

What do you dislike about Front?

The calendar. Can't accept calendar invites on your phone.

What problems is Front solving and how is that benefiting you?

Work flow and the benefit of analytics.

Small Business (50 or fewer emp.)
Feb 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Product/Service"
What do you like best about Front?

- Commenting to the team on an email thread without starting a new conversation in a different place is the best! - Being able to access multiple email accounts from one place - Being able to share emails across the team - How many external apps can connect to Front - Enforcing 'Inbox Zero' to keep ensure team keeps up with their emails

What do you dislike about Front?

The only major thing is that it's not as intuitive as other email platforms but this one outperforms overall.

What problems is Front solving and how is that benefiting you?

Team communication is major! Having all business emails consolidated in one place while maintaining the privacy of personal business inbox.

Small Business (50 or fewer emp.)
Feb 19, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"best team software"
What do you like best about Front?

-being able to tag and file emails to retrieve them when needed -share emails with my team -being able to add remarks for myself, the team or a specific team member, not visible to the sender of the email

What do you dislike about Front?

cannot display all the "starred" emails only

What problems is Front solving and how is that benefiting you?

sharing information instantly with my team, sharing draft emails and asking the team for input or further information... there are many benefits in improving communication

Small Business (50 or fewer emp.)
Feb 15, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing layout"
What do you like best about Front?

Front had an amazing layout, team folder sharing was a great feature, also enjoyed how easy it was to organize everything

What do you dislike about Front?

Outlook as a feature to preview excel documents, I wish front had that feature instead of just straight downloading the file.

What problems is Front solving and how is that benefiting you?

What front does solve in comparison to its counterpart, Outlook, is the ability to create a team email and include collaboration. It's really hard to collaborate on certain projects with outlook.

Enterprise (> 1000 emp.)
Feb 12, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Effortless"
What do you like best about Front?

It makes my job a lot easier and its easy to organize my emails. I love how we have templates that we can use and tags.

What do you dislike about Front?

So far Front has been an amazing experience

What problems is Front solving and how is that benefiting you?

I was using two email platforms but using Front on its own has been wonderful. The ready templates makes it easy to send an email to a customer without having to think too much as it is ready to pick and click. The tags feature helps a lot as well as we get a lot of emails and we can differentiate all of our borrowers from each other.

Enterprise (> 1000 emp.)
Feb 09, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I think is an intuitive tool and in my case is perfect for working on a shared inbox with the team."
What do you like best about Front?

Funcionalities like canned responses, the option to snooze emails

What do you dislike about Front?

I would like if the tool will save my favorite time for scheduling emails. So for example, if normally I schedule my emails to the next day 6am. It will be great if it could already save my last scheduling so I dont have to go over the calendar and choose day and time.

What problems is Front solving and how is that benefiting you?

Not forgetting to reply to customers with the snooze option. Increase productivty by using canned responses.

Small Business (50 or fewer emp.)
Feb 09, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Front revolutionized my way of working!"
What do you like best about Front?

Tha tagging options, draft option to be shared with others, the snoozing feature, the analytics.

What do you dislike about Front?

I really don't use the calendar. I didnt find it very intuitive weirdly.

What problems is Front solving and how is that benefiting you?

My management skills are much better! My feedback sharing to help my team progress have been facilitated!

Small Business (50 or fewer emp.)
Feb 05, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for team environments."
What do you like best about Front?

The comments and tag feature makes allocating and delegating tasks simple, especially for workplaces using that use remote services.

What do you dislike about Front?

Not much! It does what we need it to do. We could be happier with this product.

What problems is Front solving and how is that benefiting you?

Covid 19 has made us work remotely. Has increased comunication.

Small Business (50 or fewer emp.)
Feb 05, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Love Front"
What do you like best about Front?

Ensures that all incoming messages are quickly assigned and handled thereby increasing our level of customer service provided and improving our response time. It also prevents duplicate effort between employees and allows us to manage all communication channels from one location.

What do you dislike about Front?

We have two locations and I have to weed through all their messages to get to mine.

What problems is Front solving and how is that benefiting you?

It also prevents duplicate effort between employees and allows us to manage all communication channels from one location.

Small Business (50 or fewer emp.)
Feb 04, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Awesome Platform"
What do you like best about Front?

I like how we can link our personal inbox and the tools available in font make it so easy to use.

What do you dislike about Front?

Sometimes there are error that cause a lag but they usually are fixed promptly.

What problems is Front solving and how is that benefiting you?

Front allows me to easily email the many clients that I get requests from

Small Business (50 or fewer emp.)
Feb 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great look, useful features, easy to use"
What do you like best about Front?

@mention feature - you can comment on your colleagues emails, add an info, adjust drafts - emails continue coming from the same person in your team and customer doesn't have the slightest idea! Clean and with both business and customer in mind!

What do you dislike about Front?

Nothing - I like everything . I feel most business would run at list a bit (if not much much more) from front - monday combination in customer relations and project management - no matter the scale.

What problems is Front solving and how is that benefiting you?

My favorite as I said - @mention. Tagging conversations and making folders for emails have never been easier. And it is easily readable! The cleanest email design I've seen. Merging conversations - suddenly your inbox is not that crowded! I sound like a commercial - my enthusiasm comes from frustration at my previous jobs and suddenly seeing how all of it can be easy and effortless.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"revolution of e-mail communication in the team"
What do you like best about Front?

Front offers a very useful mail program. I like the assign/invite function to inform my colleagues of my e-mails with the customers. We can share drafts and edit them together. In the calendar I plan my meetings with integration of zoom.

What do you dislike about Front?

The search function is not so so advanced like in gmail. Editing the signatures is not so easy. Copy paste will fix it.

What problems is Front solving and how is that benefiting you?

Our team works together with one channel: e-mails, chat, reactions, calendar, contacts. Every employee has access to our shared mailbox and can assign the mails to the team. We work more efficiently and our team has a good teamwork. With Front we manage all incoming mails in our shared inbox, so that our customers have support in within 1-3 h. We use the chat function to chat about an incoming e-mail and how we can solve the mentioned problems.

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