Front Reviews & Product Details

Integrates communication in an easy and timely manner

Its all good so far, perhaps more tools could be great

I have been able to keep track of multiplatform communication with my customers

Easy to learn, team work is better, snooze

Search function, it's difficutl to find emails

Less emails is a benefit Problems finding emails

Mentions are the best things you can find in Front. Even the possibility to assign conversations or share discussions. So being able to tag and share mails with my team mates is something extremely useful.

When sometimes it goes down it could run slow, but it recovers fast.

It allows to have organized group conversations about specific topics

I love that team members can have access to shared inboxes, helpful with assisting if needed. I really like being able to tag team members in emails so there's no need to forward or make it more complicated. It's also very helpful to be able to see when someone has read an email that has been sent.

I don't think anything could be improved.

Very helpful to see when an email has been read and not dealt with to know when to send a follow up email. Definitely helps when you have a team who may all be dealing with the same customer.

Simplicity and structure menu ( information shows quickly)

the visualization looks pretty old fashion

Not problems at all

It's easy to use and all the things I need are covered.

now that I know how to use it nothing!!!

You can share conversations quickly and you do not need to forward the mails. you can create contacts in salesforce directly from the mail.

* Multiple inboxes with custom rules * Ability to comment on emails for my team to see (with @ing) * Google calendar integration

* Dark mode only affects the sidebar, not the inbox * Inbox rules could be more powerful/complete. Maybe automatic inbox filtering like Gmail? I get too much spam from corporate mass-emails.

Merging together my multiple email accounts into a single application

Snoozing, archiving, tags, just email management in general! Being able to manage following up on emails and help with prioritizing is great. The collaborative features are also top notch.

I'd love a better dark mode (I often work late) and maybe better tag/sidebar management.

Collaboration, organization, workload management, and more. :) Staying on top of tons of threads is done sooo much smoother and is far easier.

User friendly. Transparency. The audit trail

The calendar. Can't accept calendar invites on your phone.

Work flow and the benefit of analytics.

- Commenting to the team on an email thread without starting a new conversation in a different place is the best! - Being able to access multiple email accounts from one place - Being able to share emails across the team - How many external apps can connect to Front - Enforcing 'Inbox Zero' to keep ensure team keeps up with their emails

The only major thing is that it's not as intuitive as other email platforms but this one outperforms overall.

Team communication is major! Having all business emails consolidated in one place while maintaining the privacy of personal business inbox.

-being able to tag and file emails to retrieve them when needed -share emails with my team -being able to add remarks for myself, the team or a specific team member, not visible to the sender of the email

cannot display all the "starred" emails only

sharing information instantly with my team, sharing draft emails and asking the team for input or further information... there are many benefits in improving communication

Front had an amazing layout, team folder sharing was a great feature, also enjoyed how easy it was to organize everything

Outlook as a feature to preview excel documents, I wish front had that feature instead of just straight downloading the file.

What front does solve in comparison to its counterpart, Outlook, is the ability to create a team email and include collaboration. It's really hard to collaborate on certain projects with outlook.

It makes my job a lot easier and its easy to organize my emails. I love how we have templates that we can use and tags.

So far Front has been an amazing experience

I was using two email platforms but using Front on its own has been wonderful. The ready templates makes it easy to send an email to a customer without having to think too much as it is ready to pick and click. The tags feature helps a lot as well as we get a lot of emails and we can differentiate all of our borrowers from each other.

Funcionalities like canned responses, the option to snooze emails

I would like if the tool will save my favorite time for scheduling emails. So for example, if normally I schedule my emails to the next day 6am. It will be great if it could already save my last scheduling so I dont have to go over the calendar and choose day and time.

Not forgetting to reply to customers with the snooze option. Increase productivty by using canned responses.

Tha tagging options, draft option to be shared with others, the snoozing feature, the analytics.

I really don't use the calendar. I didnt find it very intuitive weirdly.

My management skills are much better! My feedback sharing to help my team progress have been facilitated!

The comments and tag feature makes allocating and delegating tasks simple, especially for workplaces using that use remote services.

Not much! It does what we need it to do. We could be happier with this product.

Covid 19 has made us work remotely. Has increased comunication.

Ensures that all incoming messages are quickly assigned and handled thereby increasing our level of customer service provided and improving our response time. It also prevents duplicate effort between employees and allows us to manage all communication channels from one location.

We have two locations and I have to weed through all their messages to get to mine.

It also prevents duplicate effort between employees and allows us to manage all communication channels from one location.

I like how we can link our personal inbox and the tools available in font make it so easy to use.

Sometimes there are error that cause a lag but they usually are fixed promptly.

Front allows me to easily email the many clients that I get requests from

@mention feature - you can comment on your colleagues emails, add an info, adjust drafts - emails continue coming from the same person in your team and customer doesn't have the slightest idea! Clean and with both business and customer in mind!

Nothing - I like everything . I feel most business would run at list a bit (if not much much more) from front - monday combination in customer relations and project management - no matter the scale.

My favorite as I said - @mention. Tagging conversations and making folders for emails have never been easier. And it is easily readable! The cleanest email design I've seen. Merging conversations - suddenly your inbox is not that crowded! I sound like a commercial - my enthusiasm comes from frustration at my previous jobs and suddenly seeing how all of it can be easy and effortless.

Front offers a very useful mail program. I like the assign/invite function to inform my colleagues of my e-mails with the customers. We can share drafts and edit them together. In the calendar I plan my meetings with integration of zoom.

The search function is not so so advanced like in gmail. Editing the signatures is not so easy. Copy paste will fix it.

Our team works together with one channel: e-mails, chat, reactions, calendar, contacts. Every employee has access to our shared mailbox and can assign the mails to the team. We work more efficiently and our team has a good teamwork. With Front we manage all incoming mails in our shared inbox, so that our customers have support in within 1-3 h. We use the chat function to chat about an incoming e-mail and how we can solve the mentioned problems.