GoToWebinar Reviews & Product Details

It is not complicated. Easy to set up because there is not much you can do to customize or format things.

1. The customer service is some of the worst. Spent an hour on the phone just to have nothing resolved and still have nothing fixed after 36+ hours when a serious issue has occurred. CSM is largely unhelpful as well. 2. You can't even use the Marketo integration for a recorded webinar. They have no plans to fix this either so good luck doing a recorded webinar and syncing to Marketo!! 3. Not user friendly and the interface looks like it is out of the 90s.

You can host only the most basic version of a webinar and then work really hard to figure out who attended or any other insights.

Simulated Live capability. Without this capability, the platform would have been completely unusable for us.

We ended up having to use only simulated live because we had so many technical issues with the product on live webinars. We had many issues, spent 8+ hours with the Support team who constantly assigned new reps who asked the same questions we'd already answered for the previous reps and never received a resolution for the issues we were experiencing. Support even ended up ignoring our emails attempting to follow up for a resolution and no-showing to our scheduled troubleshooting calls. Dealing with that team felt like a second job. The issues we had were major. During one experience, the audio cutting out for a portion of the attending audience at different locations nationally, including the organizer, while the remaining attendees still had audio. In another experience, the polling feature froze the webinar and we were unable to switch sharing back to the slides. In another experience, the webinar abruptly crashed completely. In our most common, recurring experience, PowerPoint would consistently crash if the host was a MAC user. This issue was verified to not be an issue with the MAC itself and Microsoft products would only crash while GoToWebinar was open. We also verified that other MAC users were experiencing the same issue with GoToWebinar. Rather than looking into the root of this issue on GoToWebinar's end, the only resolution we received from Support was a suggested workaround - to not use Microsoft products while running webinars on their platform....which is unacceptable.

We run webinars as a function of demand generation at our company.

Nothing. I was late because I assumed it work "just work". Boy was I wrong.

Doesn't support Firefox, forces you to use Chrome (strike one) because it claims there's no audio in Firefox. Well, there's no audio in Chrome (strike 2). I had to call in (long distance (strike 3) to be able to hear.

Problems to solve? Tell my bosses to stop using this and to go Hangouts instead.

The software worked fine for hosting webinars and it integrated with HubSpot.

Compared to alternatives in the market, GoToWebinar is expensive and did not provide value to our organization. When they were acquired by LogMeIn last year they unilaterally changed their terms of service to lock clients into 12 month auto-renewal terms. We switched away from their service because we found a better solution in Zoom and they auto-renewed our account without notice to our firm. There service team took 4 weeks to respond to an initial inquiry around the auto-renewal and has not been helpful in resolving the situation. For a comparable cost to what we paid for a single user license of GoToWebinar we were able to switch to a single Zoom Webinar license and roll out Zoom meetings to 10 of our users. This wasn't feasible with the combination of GoToMeeting/GoToWebinar.

We used GoToWebinar to host monthly marketing webinars for our business. The service worked okay although we found the cost to be excessive relative to other providers in the market.

The platform was easy to navigate once you were using it.

As an administrator, the launcher caused problems for not only myself but also our attendees. One day the launcher would work, and the next day it wouldn't. This decreased our attendance significantly. We are no longer customers, and I actually still have problems as a user when I attempt to watch other organization's webinars.

We switched platforms to smooth the user experience. Benefits with GoToWebinar were limited. The platform was very frustrating.

Nothing positive about it. This has been very disappointing.

Besides the system wide failures, the company doesn't reimburse you when this happens. It is unacceptable. We were in the middle of major meeting, that we had been planning for months and the audio system failed. unapologetic and refused to refund us.

zero. Use another solution.

It's unfortunately hard to pinpoint something useful about the software.

We often have audio issues. A good 10-40 minutes to begin each conference call is dedicated to issues with GoToMeeting. When sharing a screen, it is difficult to read and impossible to resize on the receiver's screen. We are basically looking at a small window and there is no understandable way to resize the screen.

Communicating with remote or geo-graphically far clients and internal colleagues.