One of the more immediate values realized with Heartbeat is how quickly you can customize the platform to integrate digital information products and a community and be validating and selling sooner than you thought possible!
From day one, I've been very impressed with Hearbeat's responsiveness to feedback and active learning from their wide variety of customers' needs and experience levels. The user interface has been a particular development roadmap I've been paying attention to as I've been actively and successfully using the platform. You can clearly see the improvements have been well-informed by a larger solution-focused vision and the feedback from admins, end users, and business owners. They make "work-in-progress" look and feel good!
Heartbeat is in a sweet spot that no other platform offers: an affordable, simple plan with all the top-level capabilities the most basic of businesses could use and more experienced digital marketers would expect. And, Heartbeat's leadership is visible and actively investing in making the platform and experience better every day -- so much so, that as a customer, you actually feel excited to be part of their future because you can trust they are going to make your future all the more successful using their platform!
I love how on brand my community is and it feels like a fun platform and that is part of my brand. I love that when I toggle bt other communities that mine feels like me!
There are some tech features that I wish Heartbeat had, but they are really good at adding and updating constantly! I am excited to watch it grow from ground up!
That I have a space to meet and chat with my community and engage with them through prompts! I also love that it's off of social media! It really was the confidence I needed to go ahead and start a community!
Heartbeat is a community platform that continues to innovate in exciting ways! The platform is full-featured - with community, courses, events, audio & video capabilities, documentation, etc. It has almost everything you can think of to run a successful and robust community. The Heartbeat workflows is one of my favorite features! 🎉 This feature allows you to automate things within the Heartbeat platform without having to use external automation tools like Zapier. Heartbeat is also extremely versatile so you can setup the kind of community you want by turning on/off features that you may not need in your particular setup. Heartbeat itself is quite intuitive. The Heartbeat team, in addition to being very accessible, actively listen and respond to feedback. Their customer support is great! They have monthly Townhalls where the latest features are unveiled and we can offer our feedback and make suggestions LIVE right there during the Townhall. They even give 1-on-1 live support to customers who need it! Heartbeat is a community platform with much heart!
Honestly, there's nothing I dislike. The developments can't come fast enough 🙃 For example, I would like some more features added to the event's calendar such as the ability to embed the event Calender in external pages. It's currently on the roadmap and I'm confident the team will get to it.
Heartbeat provides an online meeting spot for my members. I love scheduling events in the calendar as the Hwartbeat calendar is very robust.
The developers listen to feedback, are engaged and supportive and are continually improving the platform. There is also a very support community of other Heartbeat community leaders who help each other.
There are a few glitches still but these are being continually improved. I am looking forward to having more functionality within 'courses' and the onboarding process being improved.
Heartbeat has given me a community space that brings together the people I am working with along with events. I looked at several other products (including facebook) and this has been great and had very good feedback from the users.
The platform it's very intuitive, reducing friction for users to participate writing threads, asking questions, adding images, etc. versus the great majority of community platforms that feels like an old forum-style space.
The overall design (fonts, layout, UI) feels a bit rough in compare to other community platforms with a more cleaner-trendy look. Also, the mobile (and Mac) app are slow.
With Heartbeat I'm able to gather my audience in a private space and engage with them in ways I couldn't with other marketing tools (online course, email marketing and social media platforms). I truly believe communities will become the best way to monetize an audience and Heartbeat is very good at helping you with exactly that.
Having the community, courses, docs, search, DMs, and everything - ALL IN ONE SPOT is a game-changer. I recently switched from my own custom-built course platform, and my students are LOVING this (and so am I, because now I can focus on the community/education, without having to maintain my own software). Heartbeat is AMAZING!
Mobile app is a bit clunky and not white-labeled, desktop app seems to slow things down (as opposed to just using the web app) but I'm ok with that. Not a huge deal. Login flow has been a bit of a headache (several users email me with issues logging in and/or receiving their magic email) I'd love to be able to tweak a few things on the UX, but again, not big issues. Heartbeat support has been very helpful in resolving the login issues, and much of the time, it's user error. Overall, I would HIGHLY recommend.
All-in-one online academy! My students are absolutely loving it! The value of using heartbeat as opposed to a course platform + facebook community have been AWESOME.
Heartbeat always keeps the goal of community in mind when looking at current and future features. They run their own community which provides a place to connect with others using the tool, share ideas, and encouragement.
I really want SSO (Single Sign On) so I can transition seamlessly betwen Heartbeat App and my website.
We needed a community that would be easy to maneuver for non-techies, something as accessible as FB but completely private and under our control. Our community loves the intimacy and privacy we offer. It feels like an actual community of people who genuinely care about each other. It also allows white labeling so to our members it seems like an extension of our business, not a separate entity as many competitors see to do.
Heartbeat is a very affordable tool in comparison to most other community management tools out there. It's easy to use for me as an administrator and my community loves it too. For me the events section is certainly the most important part of my business and Heartbeat offers everything I need to manage the events effectively (RSVP, reminders, feedback etc.) If you are looking for an affordable and user-friendly tool to manage your online community, I highly recommend Heartbeat.
For me, Heartbeat has everything I need to manage my events (with is the heart of my business) and engage with my community.
It's putting everything in one place - events plus the ability for the members of my community to engage with me and each other. And it's less distracting than hosting a free online community on something like Facebook.