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HubSpot Service Hub Logo
HubSpot Service Hub
4.4
(2,172)
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HubSpot Service Hub Reviews & Product Details

HubSpot Service Hub Overview
What is HubSpot Service Hub?

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.

Company HubSpot
Year founded 2006
Company size 1001-5000 employees
Headquarters Cambridge, MA
Social Media
HubSpot Service Hub Categories on Findstack
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Ask Questions about HubSpot Service Hub
What HubSpot Service Hub is best for?
How does HubSpot Service Hub compare to Gorgias?
What are the pros and cons of HubSpot Service Hub?
HubSpot Service Hub Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
HubSpot Service Hub Pros and Cons
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
HubSpot Service Hub Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
HubSpot Service Hub Media
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HubSpot Service Hub Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
HubSpot Service Hub Logo
2,172 HubSpot Service Hub Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A powerful tool for organizations big and small"
What do you like best about HubSpot Service Hub?

I love the ticket pipelines to manage customer interactions and internal processes. It's also great that you can sync incoming tickets to other tools like Asana or Slack to better manage the whole process.

What do you dislike about HubSpot Service Hub?

I can't think of a dislike! I'm so glad we switched to Hubspot Service Hub.

What problems is HubSpot Service Hub solving and how is that benefiting you?

All of our external interactions are now handled within one easy to use system. We have notes and past ticket information on any individual which is so helpful for our roles.

Small Business (50 or fewer emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"very organised"
What do you like best about HubSpot Service Hub?

it has a specific order and you can do a lot of things in Hubspot.

What do you dislike about HubSpot Service Hub?

none so far. the more I explore, the more I like HubSpot. probably the colors? but all in all it's good.

What problems is HubSpot Service Hub solving and how is that benefiting you?

we're trying to figure out the email integration at the moment and removing the duplicates. so far, it's easy to use.

Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use and customize"
What do you like best about HubSpot Service Hub?

I love building landing pages from the large library of templates, customizing them is easy to do.

What do you dislike about HubSpot Service Hub?

I wish there was more transparency when it comes to feature requests.

What problems is HubSpot Service Hub solving and how is that benefiting you?

I am able to brand my landing pages and have account managers do the same without any design background.

Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Truly an All-in-One- Platform"
What do you like best about HubSpot Service Hub?

Hubspot is like the Jack of all Trades when it comes to CRM Platforms. It has a little bit of everything for everyone-- from customer support, sales, and marketing

What do you dislike about HubSpot Service Hub?

There is a lack of A/B Testing on lower-tier packages.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It allows us to keep all of your marketing, sales, and customer service data in one place. It's a big deal for us. Being able to create a report that’s able to look at your customers across their entire customer journey - from the first time they landed on your website to their interactions with your support team. It's a win-win.

Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"All that you need on a centralized place."
What do you like best about HubSpot Service Hub?

How this tool can integrate with many apps is superb and how everything is centrilized. For example, when I review the history of a client, I can see all the support tickets on one single page.

What do you dislike about HubSpot Service Hub?

When it comes to live chats, if you want to look at them at a later time, it might be difficult to find/read them, unless you open a proper ticket. It should be an easier way to see previous live chats.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Technical tickets that require follow-ups and escalations to the Engineer department. Based on the reports, we have managed to reduce our response time within 5 minutes.

Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"it is easy to use and great avenue to store and record all information"
What do you like best about HubSpot Service Hub?

Emails - it great to be able to see when emails are opened

What do you dislike about HubSpot Service Hub?

Is a lot of tabs and options. it hard sometimes. tofind what you want

What problems is HubSpot Service Hub solving and how is that benefiting you?

none at the moment

Mid Market (51-1000 emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great!"
What do you like best about HubSpot Service Hub?

Clear layout, easy to use, user friendly

What do you dislike about HubSpot Service Hub?

Incoming chats can't tell if its yours or someone else needs some kind of organization or color coding

What problems is HubSpot Service Hub solving and how is that benefiting you?

Tickets and I like to templates and the dashboard to view stats

Small Business (50 or fewer emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"User friendly and intuitive"
What do you like best about HubSpot Service Hub?

Integration with other platforms, great system to help customers

What do you dislike about HubSpot Service Hub?

Could have more options to customize knowledge base articles

What problems is HubSpot Service Hub solving and how is that benefiting you?

Solves the back nd forth with customers through phone, e-mail and chat. It's really beneficial to have it all in one place.

Small Business (50 or fewer emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"HubSpot Service Hub Review"
What do you like best about HubSpot Service Hub?

The way things are intercalated. For example, I can choose which company to assign to a ticket, and which contacts. And I can easily find that ticket in the company afterward.

What do you dislike about HubSpot Service Hub?

Something it gets too slow when searching things in Hubspot.

What problems is HubSpot Service Hub solving and how is that benefiting you?

We use a lot of features from Hubpost. The most used by me is tickets where we track emails from our clients. It's great that we can send emails from Gmail and using the hubspot extension it gets tracked in the ticket.

Small Business (50 or fewer emp.)
Nov 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing Business Organization Tool"
What do you like best about HubSpot Service Hub?

Email templates, Ops ticket laydown and in general client file organization.

What do you dislike about HubSpot Service Hub?

It takes some time to be able to understand and use the platform having so much features.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Company organization.

Small Business (50 or fewer emp.)
Nov 21, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best tool for business"
What do you like best about HubSpot Service Hub?

The best feature for me is the widget for ring central, where you can call and text the clients directly using Hubspot. Also, after each call, you can put the notes directly on the call widget.

What do you dislike about HubSpot Service Hub?

I don't find anything on Hubspot to dislike. I love everything about it!

What problems is HubSpot Service Hub solving and how is that benefiting you?

I use Hubspot to contact all of my clients. Onboarding, Consultation and Follow Ups.

Small Business (50 or fewer emp.)
Nov 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"HubSpot for managing Customer Support"
What do you like best about HubSpot Service Hub?

I like how easy and user-friendly the system is and how we can share and dispatch/manage tasks within our support team. Great tool for support and marketing outreach.

What do you dislike about HubSpot Service Hub?

I would like to have folders available on the 'conversations' part of the system so we can keep emails separately for each team member or we could organize them better by subject or location.

What problems is HubSpot Service Hub solving and how is that benefiting you?

HubSpot increased our productivity and it helps us manage all queries in one place. Integration with the mailbox is great and saves us loads of time (snippets, templates, sequences etc).

Small Business (50 or fewer emp.)
Oct 26, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Hubspot is fantastic!"
What do you like best about HubSpot Service Hub?

The best thing about Hubspot is how well it facilitates communication between different branches of the same organization. A ticket can be easily created in one pipeline and sent to another if necessary while keeping everything nice and organized in individual columns

What do you dislike about HubSpot Service Hub?

There isn't much to dislike about Hubspot from what I've seen. The worst part is the notifications can be a bit overboard with the default settings, but you can easily adjust these to fit your preference

What problems is HubSpot Service Hub solving and how is that benefiting you?

Hubspot is helping different branches of the same project communicate issues with one another and pass along customer issues from one branch to another, more appropriate branch in order to get the customer the help and support they need.

Small Business (50 or fewer emp.)
Oct 26, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A great tool to manage all the activities."
What do you like best about HubSpot Service Hub?

I like all the features - the most knowledge base.

What do you dislike about HubSpot Service Hub?

I don't like working in inbox - I miss choices. I would add the label feature so that it is more organized.

What problems is HubSpot Service Hub solving and how is that benefiting you?

I solve troubles of our customers, and some business oriented activities. It is easy to use.

Small Business (50 or fewer emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great platform"
What do you like best about HubSpot Service Hub?

The forums and knowledge bases are super helpful.

What do you dislike about HubSpot Service Hub?

I would love more academy courses. Specifically in service hub.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Learning customer trends!

Mid Market (51-1000 emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"AMAZING"
What do you like best about HubSpot Service Hub?

EVERYTHING IS SUPER EASY TO COMPREHEND :)

What do you dislike about HubSpot Service Hub?

NOTIFICATIONS CAN BE GLITCHY AT TIMES...

What problems is HubSpot Service Hub solving and how is that benefiting you?

SOFTWARE ISSUES FOR CLIENTS. PRETTY EASY TO KEEP TRACK AND COMMUNICATE WITH CLIENTS.

Small Business (50 or fewer emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Seamless and Endless Possibilities"
What do you like best about HubSpot Service Hub?

Hubspot is the backbone of our operations. I particularly love the ability to create a knowledge base on our company website. On top of that, I can also break down the views and engagement of said base in very detailed, customizable reports.

What do you dislike about HubSpot Service Hub?

It can be a little tricky to get in touch with someone to handhold through some of the integrations

What problems is HubSpot Service Hub solving and how is that benefiting you?

We use hubspot for the knowledge base, meaning that we can provide our workers will endless amount of information. The inbox feature for ease of communication. And we love the simple and easy to use means of creating marketing campaings for both workers, investors, future prosepects and internal comms. Having everything under one roof has been lifesaving!

Mid Market (51-1000 emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"360 solutions for your digital business"
What do you like best about HubSpot Service Hub?

Its integrations and core functionalities. HubSpot provides very a 360 range of solutions for handling contacts, funnels, Marketing activities, Service operations, and much more.

What do you dislike about HubSpot Service Hub?

The limited functionalities of the Sales Navigator Integration. Not being able to send inMails in batchs is a drawback.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Funneling customers requests and identifying potential leads

Enterprise (> 1000 emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use, user friendly, easy integration with other apps"
What do you like best about HubSpot Service Hub?

Able to set up multiple properties, workflows and emails

What do you dislike about HubSpot Service Hub?

Reporting can be better.Provide options to add multiple objects and fields

What problems is HubSpot Service Hub solving and how is that benefiting you?

Nurturing and traction

Small Business (50 or fewer emp.)
Oct 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy To Use & Overall Promising Continued Developement"
What do you like best about HubSpot Service Hub?

HubSpot Service Hub is a great option for any organisation that needs customisability to fit their needs and transparency in communication across their organisation combined with a system that can be picked up and learned without the need for external support, at least very minimal support. HubSpot overall has a good community that are encouraged to contribute ideas for further development, this sees a constant stream of recommendations and improvements being suggested and then bought to fruition. We enjoy that there is this flexibility and drive for change, it has meant for us that in purchasing HubSpot we are not paying for a stagnant program, instead, we paying for a system that is constantly developing and honing its offerings.

What do you dislike about HubSpot Service Hub?

Nothing to seriously dislike yet. Inbox could use some improvement, we just use the ticketing and not the inbox itself. Wish you could easily print any emails. As mentioned, there are constant improvements being made. Rarely, but every now and then, you may find that a way you had previously been doing something needs to be changed to work with some of the updates.

What problems is HubSpot Service Hub solving and how is that benefiting you?

We have particularly enjoyed using the Knowledge Base, our website currently needs updating but with the Knowledge Base we were able to create a great additional website essentially that did not require any changes to our main website. This has been great for all our marketing communications for quick links to common questions or more blog style articles to engage our customers.

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