Ingeniux Reviews & Product Details

Ease of adding and editing content is great, but the support leaves something to be desired. We've reached out months in advance to start updates and sometimes are left with trying to ge changes made in a week or two and rushing to get an update that isn't complete.

Communication/implementation on upgrade timelines and having a developer understand our system from year to year. Also, the cost for upgrades for our non-profit, even what seems like small changes is expensive. Training on our site specifically.

Better looking website, easier content updates. Better user experience and being able to have sponsor content where we need.

Have yet to see the best feature yet. We are still in the implementation portion.

I really dislike the security posture that this company has.

offloading of duties assigned to maintaining the server

publishing through SFTP, the easy of use,

Logging is limited and doesn't provide detailed error

Publish content to portal system

The system is very flexible assuming that you are able to do your own development or work closely with good developers so you can get exactly what you want.

The asset manager is absolutely horrible. You can't easily move documents/images/media from folder to folder, and there is no way to restrict what people can name files or folders; for example, we would like to enforce no spaces in file and folder names. Customer support has been poor in the past, with slow response times and infrequent updates on issues although this may be improving slightly.

Makes it relatively easy for everyone to manage their own content.

Support and Ingeniux staff are great. They are growing and adding new features to meet customer demand, the problem is the customers are paying for the new features as special add-ons. There are virtually no standard plug-ins to chose from.

Having used many other CMS's we found that Ingeniux was slow to process and cumbersome to manage

Solving a global organizations need to share content publishing responsibilities and share content. The publishing tools were not as intuitive as we have found in other CMS's.

Customer service has been helpful when I've had an issue.

That we don't have the ability to do any development in-house or make changes to the site easily. Many things seem to be an additional fee.

Need a flexible content management system.

As a Content Management System, Ingeniux makes it quite easy for users to edit content. If a user has a decent understanding of HTML, they will feel very comfortable in the system. The organization of pages is quite similar to navigating any digital file system, so this will also feel familiar to users.

Ingeniux has been a disaster for my organization. There are many changes we cannot make ourselves and have to file support tickets with the corporate support team to have these changes made. These changes are not only incredibly expensive, but also require us to spend hours attempting to contact the company. We have gotten to points where we had to contact the CEO directly because our account managers on the Ingeniux team simply would not respond to our inquiries or phone calls.

No problems solved or benefits realized. Again it has been a massive headache for our business and we truly regret the decision to switch to Ingeniux.