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Mailshake
Email Outreach Simplified
4.7
(252)
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Mailshake Reviews & Product Details

Mailshake Overview
What is Mailshake?

Milkshake is an email outreach platform used by sales teams to craft and send personalized cold emails at scale. The platform features numerous email templates and gives users access to automated follow-ups, as well as analytics that delivers comprehensive performance analytics.

Company Mailshake LLC
Year founded 2016
Company size 11-50 employees
Headquarters Austin, Texas, United States
Social Media
Mailshake Categories on Findstack
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Mailshake Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
Mailshake Features
A/B Testing
Analytics and Reporting
Appointment Scheduling
Automated Dialing
CRM Integration
Calendar Integration
Call Recording
Contact Management
Customizable Templates
Customizable Workflows
Data Import/Export
Document Management
Email Templates
Email Tracking
Follow-up Reminders
Lead Management
Lead Scoring
Live Chat
Mobile Access
Multi-channel Communication
Performance Metrics
Pipeline Management
Role-Based Permissions
Sales Cadence
Sales Coaching
Sales Forecasting
Social Media Integration
Task Automation
Team Collaboration
Mailshake Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 04, 2024
Mailshake Logo
252 Mailshake Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Jul 01, 2019
 Source
Overall Rating:
4.0
Jean P. avatar
Jean P.
E Learning Curriculum Designer | Course Design | Online Courses
Share
"Better than the other email platform that starts with 'Mail' :p"
What do you like best about Mailshake?

Not provided

What do you dislike about Mailshake?

Not provided

What problems is Mailshake solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Apr 29, 2019
 Source
Overall Rating:
4.0
DM
David M.
Marketing Director
Share
"Solid, inexpensive email outreach"
What do you like best about Mailshake?

Mailshake's email editor makes it fairly simple to get emails out for outreach. We've used it extensively for influencer outreach & backlinks and we've always been pleased with the simplicity to get a campaign out.

What do you dislike about Mailshake?

Mailshake limits you to using gmail accounts. You can set up an alias, but the ultimate email needs to be funneled through a G-Suite account. Would be nice to have alternatives.

What problems is Mailshake solving and how is that benefiting you?

Outreach to bulk influencers/media sites for backlinks or promotions has been a fairly manual process. Mailshake helped automate this outreach so we can focus only on the people that interact with initial outreach efforts.

Small Business (50 or fewer emp.)
Feb 24, 2022
 Source
Overall Rating:
3.5
JM
Jake M.
Account Executive
Share
"Mailshake was easy to use, not sure how effective it was for us"
What do you like best about Mailshake?

I love the ability the dump all of your contacts into the system and they can verify them for you. Setting up follow-ups/drips was very easy as well. I haven't used anything else so I'm not sure how it does compete with other email marketing softwares.

What do you dislike about Mailshake?

The look of the emails themselves. It's also not easy to add attachments/images to the campaigns.

What problems is Mailshake solving and how is that benefiting you?

Email marketing violations. it allows you to spread out the sending of your emails so you don't get on Google's naughty list.

Small Business (50 or fewer emp.)
Feb 22, 2022
 Source
Overall Rating:
3.5
GC
Grant C.
Data Analytics Manager
Share
"Helpful tool for making campaigns and tracking leads"
What do you like best about Mailshake?

I like the ability to customize. I'm able to build custom fields in excel as attributes for my contacts and integrate these seamlessly into my messages to make them more personalized.

What do you dislike about Mailshake?

The old dashboard was pretty useless but I like the new 2.0 one a lot. I guess I'm not a big fan of the site's color scheme but that is really my only complaint. Sometimes my larger campaigns are delivered slower than I'd like and recipients will get the messages too late in the day.

What problems is Mailshake solving and how is that benefiting you?

I use mailshake to reach out to industry leaders with special notifications and to promote my business. I specifically use mailshake when I need to personalize each message for each recipient.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
3.5
GR
Gabe R.
Marketing Director
Share
"Simple as it is - Mailshake"
What do you like best about Mailshake?

Mailshake is the best platform to help you manage your drip campaigns in the simplest way possible. Dump leads, manage responses and organize them based on wins and losses. It's as simple as it gets.

What do you dislike about Mailshake?

As simple as Mailshake is, there are still some finicky things about it. Contact mapping continues to be an issue for me. I map out the first name of the contact, and it outputs the company name. Though the core feature works amazing, some minor features continue to lack.

What problems is Mailshake solving and how is that benefiting you?

I use these to dump lead lists into drip campaigns. We use these on a daily basis. I love that you can have multiple campaigns running and it automatically schedules the campaigns when you add names to the pot.

Small Business (50 or fewer emp.)
Nov 04, 2017
 Source
Overall Rating:
3.5
Mara D. avatar
Mara D.
Blog Owner And Book Reviewer
Share
"Simple, easy, and has room for improvements"
What do you like best about Mailshake?

What I like best about Mailshake is its simplicity and ease of use.

What do you dislike about Mailshake?

What I dislike is oddly partly what I like best about it. The simplicity is just too simple for my needs, sometimes but thankfully, I've noticed some upgrades/improvements on the platform. I just hope we can save our own templates instead of duplicating campaigns. There is also an issue I keep experiencing with message format where I duplicate a campaign and always need to correct the format of the messages. Also the need to check on what email account the campaign is to be sent from AFTER setting it up can be easily missed. It all gets time consuming.

What problems is Mailshake solving and how is that benefiting you?

Sending campaigns, reaching out to hundreds of potential leads and current clients is made easy.

Mid Market (51-1000 emp.)
Apr 18, 2023
 Source
Overall Rating:
3.0
SH
Simon H.
Director Of Product
Share
"Not the best value option"
What do you like best about Mailshake?

- Has all the right features for a merge solution within Gmail - Has analytics, personalisation, follow-ups etc so is one of the most powerful on the market.

What do you dislike about Mailshake?

- Pricing per month is not competitive with other options in the field. - Others are much cheaper but do place limits on the amount you can send.

What problems is Mailshake solving and how is that benefiting you?

- Being able to email many people from your Gmail account to ensure higher deliverability and authenticity.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
2.5
EC
Eric C.
Coo
Share
"templates are insanely difficult to manage and are not aesthetically pleasing"
What do you like best about Mailshake?

deliverability and analytics - doesn't get flagged as spam

What do you dislike about Mailshake?

format is insanely difficult to make look good

What problems is Mailshake solving and how is that benefiting you?

newsletter, email campaigns, readability

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
1.5
FK
Freddy K.
Head Of Growth
Share
"Was Great Until They Got Their 5* Review Off Me and Never Got Back To Me"
What do you like best about Mailshake?

It's affordable and easy to set up - really enjoy using it! Also helps me automate a lot of my work and is like having your own employee. Main feature is how straight-forward it is.

What do you dislike about Mailshake?

Support is shocking. As soon as they told me I was getting $50 for a review, I notified them the review was made and they never got back to me. My emails have been down and I've sent them constant emails asking to fix it and they've still not got back to me 5 days later.

What problems is Mailshake solving and how is that benefiting you?

Increasing exposure and reaching more people at once. I find that I can target people who are similar and reach them all at once with specific messaging. The main benefit I have realised is the time saving it has provided me.

Small Business (50 or fewer emp.)
Aug 17, 2023
 Source
Overall Rating:
1.0
AB
Andrea B.
Founder
Share
"Old outdated, and no plans on improving it"
What do you like best about Mailshake?

I'm not sure we've had it almost 2 months and I'm struggling to update upload the leads correctly to output the data in emails.

What do you dislike about Mailshake?

I've had multiple calls with multiple questions, and none of my questions have been answered. I've had multiple calls to request how to email sellers with the name of their business or any other variables included in the email and there's basically very few options for customizing, and really no help in setting up.

What problems is Mailshake solving and how is that benefiting you?

We're trying to call email with it however it's hard not to look like a mass email as it's very hard to customize the emails and it's a very dated product with no roadmap.

Small Business (50 or fewer emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great technology, great support staff."
What do you like best about Mailshake?

Easy to use. They have a great interface.

What do you dislike about Mailshake?

We like everything about Mailshake. Great support too.

What problems is Mailshake solving and how is that benefiting you?

It allows us to easily and smartly conduct email blasts that are professional.

Small Business (50 or fewer emp.)
Dec 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Made for everyone"
What do you like best about Mailshake?

Super easy to use, I'm new to all this cold calling/emailing process, and Mailshake is a super easy tool that has allowed me to be more productive and focus on the leads that need more attention. It is my everyday tool for achieving the results I seek. For my is super usefull the recording option, when you need to go back and seek fir specific information.

What do you dislike about Mailshake?

I've had some connectivity issues, which is why some of my calls did not have the best quality

What problems is Mailshake solving and how is that benefiting you?

Connecting with my prospects remotely allows me to talk to the most people I can in a day. Additionally, I conduct call reviews for feedback and engage in role-playing sessions with my coach.

Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent cold email management software"
What do you like best about Mailshake?

From the platform to the customer service behind Mailshake, I can't say enough good things. The staff is extremely helpful and responsive to any questions and issues. They make sure once you sign up that you get the proper training to get the most out of your time. The onboarding is very thorough and helpful in ensuring you fully understand the tools provided to maximize your efforts. The tracking features to see when a lead opens and email, what links they click and when they click it are extremely helpful in determining who is a good lead from your campaign. Given the opportunity, I would certainly sign up again.

What do you dislike about Mailshake?

There is nothing major that I dislike about Mailshake. I would have to really nitpick a feature, but nothing comes to mind while writing this after 6 months of use.

What problems is Mailshake solving and how is that benefiting you?

Mailshake helps us maximize our outreach to turn cold leads into warm leads and then customers.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Marketing Tool"
What do you like best about Mailshake?

Mailshake is very easy to use and intuitive. It makes email outreach, prospecting and other marketing tactics very straightforward. I used it every single day.

What do you dislike about Mailshake?

I wish it allowed free trials of products. I wound up purchasing one product that I don't use because I wasn't able to get a clear understanding of the offering before I purchased and no refund was possible.

What problems is Mailshake solving and how is that benefiting you?

I used Mailshake to write and automate outbound email campaigns for lead generation.

Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great support"
What do you like best about Mailshake?

The client success team is always available to support when I need

What do you dislike about Mailshake?

I'm based in Australia and the fees are very high due to currency exchange. Not Mailshake issue but does make adding more email accounts difficult and limits the amount I can do

What problems is Mailshake solving and how is that benefiting you?

It solve the follow up and sequencing issue really well and allows me to manage multiple accounts

Small Business (50 or fewer emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Has been a great tool for outreach"
What do you like best about Mailshake?

We can do a lot of outreach and customize each prospect. It also tells us when there are issues and what we need to solve them. The customer support is amazing as well. They are very helpful.

What do you dislike about Mailshake?

I do wish they'd implement a priority/ratio system for initial outreach vs followups.

What problems is Mailshake solving and how is that benefiting you?

Mailshake helps us reach out to the leads we need for our clients to progress further in their job search.

Small Business (50 or fewer emp.)
Oct 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Mailshake gets the job done!"
What do you like best about Mailshake?

It gets the job done! • I like setting up campaigns and sending cold email outreach and this is a straightforward tool to help you with that. • What I really appreciate is how quick their customer support is!

What do you dislike about Mailshake?

• Sometimes there are a little bugs but nothing too problematic •  A little concerned about privacy because they can access everything

What problems is Mailshake solving and how is that benefiting you?

• cold email outreach automation

Small Business (50 or fewer emp.)
May 25, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool for email outreach!"
What do you like best about Mailshake?

Mailshake's ease of use is a game changer. The platform provides a great way to reach out to potential clients and provides you with the right insights on each of them.

What do you dislike about Mailshake?

They are adding new feature which is great, but it would be better if users could understand what's the value added of each feature before upgrading.

What problems is Mailshake solving and how is that benefiting you?

We have been able to massively email prospects and increase qualified leads.

Small Business (50 or fewer emp.)
May 04, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Mailshake makes advertising much easier!"
What do you like best about Mailshake?

Mailshake saves me time from having to email my potential customers individually.

What do you dislike about Mailshake?

When creating a template for a campaign, the inserts can be a little difficult. That is because there are two separate places to insert custom text for the title and the body.

What problems is Mailshake solving and how is that benefiting you?

Time management. Mailshake saves me time from emailing all of my potential customers individually. This makes me much more productive throughout the day and I am able to complete my opportunities faster.

Small Business (50 or fewer emp.)
Apr 24, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Email Automation Made Simple"
What do you like best about Mailshake?

I love how easy it is to create email chains and implement campaigns within minutes.

What do you dislike about Mailshake?

Wish there was more actionable things to do with leads from lead catcher.

What problems is Mailshake solving and how is that benefiting you?

It is helping us reach customers that have never heard of our company.