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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
How does SurveyMonkey compare to Survicate?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 23, 2024
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Feb 16, 2019
 Source
Overall Rating:
5.0
BW
Brooklin W.
Account Manager
Share
"So simple to use!"
What do you like best about SurveyMonkey?

I love that you can walk yourself through it so easily and it’s so quick

What do you dislike about SurveyMonkey?

Nothing, I love it all! This is a great product.

What problems is SurveyMonkey solving and how is that benefiting you?

Being able to get lots of good feedback from employees in a quick and easy way

Mid Market (51-1000 emp.)
Feb 15, 2019
 Source
Overall Rating:
5.0
Paul T. avatar
Paul T.
Audit Senior
Share
"Fantastic product"
What do you like best about SurveyMonkey?

It's so user-friendly and easy to use. I like that it automatically goes to the next question after you complete a question.

What do you dislike about SurveyMonkey?

There is nothing I can think of that I dislike about this product.

What problems is SurveyMonkey solving and how is that benefiting you?

Allows our firm to push out surveys to gain insight about certain topics.

Small Business (50 or fewer emp.)
Feb 15, 2019
 Source
Overall Rating:
5.0
Imani P. avatar
Imani P.
Advisory Associate Business Analyst On Agile Development Project
Share
"Ease of use"
What do you like best about SurveyMonkey?

SurveyMonkey is incredibly straightforward and is my go-to survey application.

What do you dislike about SurveyMonkey?

Nothing at the moment that I can think of

What problems is SurveyMonkey solving and how is that benefiting you?

Surveying my peers

Enterprise (> 1000 emp.)
Feb 15, 2019
 Source
Overall Rating:
5.0
Cherrelle S. avatar
Cherrelle S.
After School Counselor
Share
"Great relevant questions."
What do you like best about SurveyMonkey?

Surveys always ask relevant questions, very easy to use and navigate

What do you dislike about SurveyMonkey?

Nothing I dislike about the product so far.

What problems is SurveyMonkey solving and how is that benefiting you?

Training and Production

Mid Market (51-1000 emp.)
Feb 14, 2019
 Source
Overall Rating:
5.0
Rachel M. avatar
Rachel M.
Freelance Writer
Share
"Makes data collection easy"
What do you like best about SurveyMonkey?

I like how easy it is to create a survey and collect the data in a simple and straightforward way.

What do you dislike about SurveyMonkey?

There is nothing I dislike. I really enjoy the user friendly format and the ease of collecting data.

What problems is SurveyMonkey solving and how is that benefiting you?

Ability to collect data in a super simple way. Surveys can be complicated and data collection can be intense. This makes it very easy and seamless.

Small Business (50 or fewer emp.)
Feb 14, 2019
 Source
Overall Rating:
5.0
AR
Alyssa R.
Transition Specialist
Share
"Benefits of SurveyMonkey"
What do you like best about SurveyMonkey?

Survey monkey is great tool for my students. It allows me to create a survey for free and apply it to a lesson with my students. Has different guides tailored to the type of survey needed.

What do you dislike about SurveyMonkey?

At times, SurveyMonkey has glitches at times that can mess up the current survey you may be working on.

What problems is SurveyMonkey solving and how is that benefiting you?

The benefits include free access which saves money for our budget. It also provides guides to type of survey wanted, which helps with ideas. You can also create quizzes on SurveyMonkey.

Small Business (50 or fewer emp.)
Feb 14, 2019
 Source
Overall Rating:
5.0
Jon M. avatar
Jon M.
2 A6x6
Share
"So simple a monkey could use it!"
What do you like best about SurveyMonkey?

I love all the options for reviewing the collected data. Every intuitive to use. I also really love the kiosk mode. I've used it at an event and was able to use both my phone and tablet.

What do you dislike about SurveyMonkey?

There's nothing really to dislike. The free version offers enough options to be effective. If you need more, the paid option give a ton.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey allowed me to collect data on prospective clients to be able to serve them better. Also used it for a research project to collect a large amount of data around the US instead of passing out paper surveys at mall or some other public place.

Mid Market (51-1000 emp.)
Feb 14, 2019
 Source
Overall Rating:
5.0
Brian P. avatar
Brian P.
Financial Aid Specialist
Share
"Love how easy it is to use"
What do you like best about SurveyMonkey?

Surveys are easy to set up and send out to groups.

What do you dislike about SurveyMonkey?

What's not to like. It's simple and easy and saves a lot of time.

What problems is SurveyMonkey solving and how is that benefiting you?

Anytime a confidential survey is needed this is my go to system.

Small Business (50 or fewer emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
Michelle C. avatar
Michelle C.
Cloud Applications Consultant
Share
"Survey Monkey Rev"
What do you like best about SurveyMonkey?

The simplicity to make a survey and of having people fill it out

What do you dislike about SurveyMonkey?

Sometimes the link gets detected as spam when emailing

What problems is SurveyMonkey solving and how is that benefiting you?

Easy responses, but sometimes the survey gets sent to spam bc of the link

Mid Market (51-1000 emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
KK
Kugan K.
Wealth Planner
Share
"Validate your product or service to provide the best out put to customer."
What do you like best about SurveyMonkey?

It is capable for do the survey for any level. Means, it is very easy questionnaires, which are understand by customers. And it is available for affordable price. Which means, any kind of industry can use this product for their product or service opinion. And also, the customer will not bore by the question. because, the presentation way is very attractive. and the clear guide line will direct the supplier to make correct questionnaires to get accurate feed back from the customer.

What do you dislike about SurveyMonkey?

This is a lovely platform to get the survey from the huge number of customer by unlimited questions. Even though, the number of customer surveys have been restricted to 1000 for basic subscribers per month. Better consider to increase the number of customer record per month for basic level subscribers. That is my personal opinion.

What problems is SurveyMonkey solving and how is that benefiting you?

It is helpful to get the feedback from not only the customer, and, it will help to get the opinion from the employees in the workstation also. And it is help to get the feed back in various stages like,

Enterprise (> 1000 emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
KT
Katie T.
Finance
Share
"No monkeying around"
What do you like best about SurveyMonkey?

This survey maker is amazing. It makes everything so easy and smooth to do. Anyone can use this product from young to old. The process is very easy!

What do you dislike about SurveyMonkey?

nothing really. everything meets standards. I enjoy this product very much. it gets what we need done. the co workers like it too!

What problems is SurveyMonkey solving and how is that benefiting you?

Getting feedback from coworkers is easier than ever

Small Business (50 or fewer emp.)
Feb 12, 2019
 Source
Overall Rating:
5.0
Sara P. avatar
Sara P.
Accountant
Share
"Easy Survey Software"
What do you like best about SurveyMonkey?

The ease of use of Survey Monkey makes it extremely simple and clean cut to use.

What do you dislike about SurveyMonkey?

A little confusing when designing a survey if you want a fancy survey, easy if you don't

What problems is SurveyMonkey solving and how is that benefiting you?

Reaching the entire company without having an entire company meeting. Getting honest employee opinions and input.

Small Business (50 or fewer emp.)
Feb 12, 2019
 Source
Overall Rating:
5.0
Priya T. avatar
Priya T.
Systems Coordinator
Share
"Awesome tool"
What do you like best about SurveyMonkey?

Gathering all the information from different individuals

What do you dislike about SurveyMonkey?

I don’t know and may be nothing ... nothing I can think at the moment

What problems is SurveyMonkey solving and how is that benefiting you?

To gather information to make changes in the systems, making structural changes

Small Business (50 or fewer emp.)
Feb 12, 2019
 Source
Overall Rating:
5.0
Janie W. avatar
Janie W.
Digital Marketing Intern
Share
"Great for Getting Feedback Easily"
What do you like best about SurveyMonkey?

It is efficient and easy to navigate, easy to use on web

What do you dislike about SurveyMonkey?

Not as fancy, but it doesn't necessarily need to be anyways

What problems is SurveyMonkey solving and how is that benefiting you?

Getting feedback quickly and easily from co-workers for projects

Small Business (50 or fewer emp.)
Feb 12, 2019
 Source
Overall Rating:
5.0
CF
Chris F.
Marketing Manager
Share
"Survey Monkey Rules!"
What do you like best about SurveyMonkey?

The thing I like best is the ability to send the survey to everyone in my company and they know when they fill it out that I can't see who is actually filling it out. We have tried other survey platforms in the past and no one wanted to do the surveys because they felt the bosses would single them out if they answered it honestly.

What do you dislike about SurveyMonkey?

There really isn't anything I can think of. It's very easy to setup and use.

What problems is SurveyMonkey solving and how is that benefiting you?

With Survey Monkey we are able to get honest, truthful answers. We get feedback on many different areas ranging from job performances of co-workers to how everyone liked or disliked the company parties.

Mid Market (51-1000 emp.)
Feb 11, 2019
 Source
Overall Rating:
5.0
Nicole S. avatar
Nicole S.
Sr Quality Engineer
Share
"Great for multiple uses"
What do you like best about SurveyMonkey?

Very easy to setup, and easy for users to understand

What do you dislike about SurveyMonkey?

I have the advertising at the end. It's very unlikely that the person taking the survey will need to set on up too.

What problems is SurveyMonkey solving and how is that benefiting you?

Send it to customers for feedback, as a student used it for research papers.

Mid Market (51-1000 emp.)
Feb 11, 2019
 Source
Overall Rating:
5.0
BS
Brinda S.
Review Of Survey Monkey
Share
"It is an excellent way to survey a group of people for specific events or meetings. "
What do you like best about SurveyMonkey?

I enjoy how everyone can answer anonymously or it can be a group of people answering a survey.

What do you dislike about SurveyMonkey?

I don't like the display - it doesn't appear as professional as other survey sites.

What problems is SurveyMonkey solving and how is that benefiting you?

Connectivity to my teammates.

Small Business (50 or fewer emp.)
Feb 11, 2019
 Source
Overall Rating:
5.0
CV
Cathy V.
Executive Director
Share
"Survey and Event Sign-up"
What do you like best about SurveyMonkey?

This product is user friendly. I've used it both for a survey and created a sign up for an event.

What do you dislike about SurveyMonkey?

On the survey end I had a little difficulty with the questions but figured it out.

What problems is SurveyMonkey solving and how is that benefiting you?

We sent a survey to our community to receive input on the kind of businesses they wanted in the community.

Small Business (50 or fewer emp.)
Feb 10, 2019
 Source
Overall Rating:
5.0
Rebekah K. avatar
Rebekah K.
Actor
Share
"Very Good!"
What do you like best about SurveyMonkey?

How easy it was to answer all questions that are given, and sends you right to the question with no hassle. Makes filing out surveys easier than I ever thought. When they are sent to you, everything is laid out very simply. You can even include pictures as part of your project. It can be any length, and they have features that can allow people to only view the survey once, but admin can view as much as they want.

What do you dislike about SurveyMonkey?

Nothing! I have only had good experiences with using it and recommend it to my colleagues on a daily basis.

What problems is SurveyMonkey solving and how is that benefiting you?

Sending out convenient surveys so all employees have the same information. It is easy to get all the information in one place, as well as make surveys very easy and convenient. They were helpful for not just school projects, but for events, memberships and groups that needed any type of survey of information sent out.

Small Business (50 or fewer emp.)
Feb 10, 2019
 Source
Overall Rating:
5.0
MK
Michelle K.
Personal Trainer
Share
"Easy to use"
What do you like best about SurveyMonkey?

It’s free and easy to use. Website access and APP access.

What do you dislike about SurveyMonkey?

If 1 question has multiple answers. And the next is a follow up question. It doesn’t quite work...

What problems is SurveyMonkey solving and how is that benefiting you?

Evaluation of services.