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WordPress.com
4.4
(2,501)
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
WordPress.com Categories on Findstack
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What WordPress.com is best for?
How does WordPress.com compare to Jimdo?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 29, 2024
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Oct 11, 2018
 Source
Overall Rating:
4.0
BT
Brody T.
Manager Of New Student Programs
Share
"Engaging and user-friendly"
What do you like best about WordPress.com?

I like the user-friendliness and variability in the software. I've used WordPress a few different times and offered other people to use it as well. I really enjoyed the interface of the pages and the tools are really helpful.

What do you dislike about WordPress.com?

I wish there were a bit more tools to change the layout but overall there wasn't much to dislike overall.

What problems is WordPress.com solving and how is that benefiting you?

I wasn't really using it for business, more for personal use except for some events or collegiate clubs when I was in undergrad.

Small Business (50 or fewer emp.)
Oct 08, 2018
 Source
Overall Rating:
4.0
ST
Sarah T.
Founder
Share
"Easy, Accessible, Quick"
What do you like best about WordPress.com?

I liked being able to export and download the files directly from WP.

What do you dislike about WordPress.com?

The layout of the west was a bit confusing in some ways.

What problems is WordPress.com solving and how is that benefiting you?

It is easy to export the WP data into excel, which was useful for my particular job.

Small Business (50 or fewer emp.)
Aug 17, 2018
 Source
Overall Rating:
4.0
CC
Claudio C.
Founder
Share
"Ideal para comenzar una idea online con recursos potentes y cero conocimiento"
What do you like best about WordPress.com?

Lo mejor del sistema wordpress, es su comportamiento en la red, es estable, muy intuitivo, los dominios corren rápidos y ya que el equipo wordpres lo mantiene actualizado nunca hay conflictos en plugins o templates que puedan derivar en caídas o fallos en la ejecución del cms.

What do you dislike about WordPress.com?

Existen pocos fallos en wordpress, aunque si podría señalar que faltan plugins y templates de mas calidad, al ser un sistema mixto en donde convive el proyecto gratuito de wordpress y la versión de pago faltaría diferenciarse un poco mas de la plataforma gratuita en el .org

What problems is WordPress.com solving and how is that benefiting you?

Creo sitios de manera rápida, los cuales pueden ser muy utilices para lanzar webs o blogs que no necesiten mucho mantenimiento técnico por mi parte, dedicando la mayoría del tiempo en crear contenidos.

Small Business (50 or fewer emp.)
Aug 10, 2018
 Source
Overall Rating:
4.0
CF
Chelsea F.
Freelance
Share
"New "
What do you like best about WordPress.com?

I like the help and support I have had so far with WordPress. I haven’t been using it long but with all the support emails I receive on how to this or that and tips on how to improve it has been a big help.

What do you dislike about WordPress.com?

When I was first setting up my account I hit a few snags.

What problems is WordPress.com solving and how is that benefiting you?

I’ve been working in the self employment area and this has definitely been a great help.

Small Business (50 or fewer emp.)
Aug 09, 2018
 Source
Overall Rating:
4.0
SC
Steve C.
Owner
Share
"WordPress is a great tool"
What do you like best about WordPress.com?

WordPress is actively maintaining a strong lead in the website platform. More than just a blog most websites are nowhere being built using WordPress.

What do you dislike about WordPress.com?

Security can be a problem if your site is not actively being updated and key steps to maintain security are not in place.

What problems is WordPress.com solving and how is that benefiting you?

Web presence

Small Business (50 or fewer emp.)
Jul 31, 2018
 Source
Overall Rating:
4.0
PL
Paula L.
Founder
Share
"Good for writing articles"
What do you like best about WordPress.com?

Its popularity, it is really well known and when I ask someone to write a report about an issue, I want them to do it through Wordpress.

What do you dislike about WordPress.com?

Some features are a bit difficult to find. For example, when you have to look for the types of letters, some of the employees find it difficult to find the options.

What problems is WordPress.com solving and how is that benefiting you?

Writing reports and pages to advertise our company. We have been using wordpress to promote our business.

Small Business (50 or fewer emp.)
Jul 31, 2018
 Source
Overall Rating:
4.0
CK
Cesar K.
Servicio Técnico
Share
"Review WordPress"
What do you like best about WordPress.com?

EASY: WordPress does not require PHP nor HTML knowledge unlinke Drupal, Joomla or Typo3. A preinstalled plugin and template function allows them to be installed very easily. All you need to do is to choose a plugin or a template and click on it to install. It's good choice for beginners. Community: To have a useful support, there must be a large community of users, who will be a part of e.g. a discussion board. Plugins: The script has over dozen thousand of plugins available on its website. They are the reason WordPress is considered a CMS, not only a blogging script. Strong majority of the plugins is available for free. Templates: On the scritp's homepage you can view thousands of graphics templates, that can change your website's look. You can find there both free and paid templates. The paid ones are often more advanced as well as more interesting. Menu management: WordPress menu management has extended functionalities, that can be modified to include categories, pages, etc. Non-standard fields: You can easily add fields to forms by yourself or using plugins. It will allow your blog or subpages to have additional labels, categories or descriptions.

What do you dislike about WordPress.com?

Modification requires knowledge of PHP: Operations like removing a date field requires some understanding of PHP language. It is the case for most of such modifications. Graphics modification requires knowledge of CSS and HTML: Although there are plenty templates available on the homepage, most of them are very alike. To create a unique look, you need to know CSS and HTML. Plugins and efficiency: To compete with Joomla! or Drupal, WordPress needs plenty of plugins to be installed. Unfortunately these plugins influence the script's efficiency and not in a good way. Another problem arises when you need to choose a plugin for a specific functionality. Among all the thousands of plugins, most of them have their clones. It means, that any given functionality can be added by several different plugins created by different authors. Sometimes choosing the right one may take quite some time. PHP security: The script is not protected as well as other applications. It all depends on how sesitive is the additional content of your page. Tables and graphics formatting: Modifying tables or graphics format can be more complicated than in other applications like Quick.Cms or Joomla. SQL queries: Queries can be complex since all additional non-standard fields that make WordPress a CMS, require additional syntax.

What problems is WordPress.com solving and how is that benefiting you?

No more waiting for your web designer to make simple updates to your site. With WordPress, you have control of nearly every aspect of your site and can easily make those simple updates yourself.

Small Business (50 or fewer emp.)
Jul 31, 2018
 Source
Overall Rating:
4.0
Scott J. avatar
Scott J.
Adjunct Professor
Share
"A Great Way to Blog Without the Clutter of "Free" Blogging Software"
What do you like best about WordPress.com?

I like that I can grow my blog as I need to and Wordpress has excellent support.

What do you dislike about WordPress.com?

It can be clunky to use, and sometimes the technical information overshadows the blogging.

What problems is WordPress.com solving and how is that benefiting you?

I use it to deliver content to people interested in my writings.

Enterprise (> 1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
4.0
Morgane F. avatar
Morgane F.
Social Media Recruiting Specialist
Share
"User Friendly and Love the Plugins"
What do you like best about WordPress.com?

I enjoy the ease to complete a website. I like the plugins and how they improve your website, must like apps on your phones.

What do you dislike about WordPress.com?

The themes are a bit confusing to use. And sometimes it's difficult to change things from the original design.

What problems is WordPress.com solving and how is that benefiting you?

I use this product at my current position.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
4.0
KC
Katie C.
Undergraduate Research Assistant
Share
"Used WordPress to design and maintain research lab website"
What do you like best about WordPress.com?

I like the post categorization features. We use WordPress to maintain a blog within our website, and it is easy to add new pages and categorize them accordingly.

What do you dislike about WordPress.com?

I wish there was a guide on which HTML the site requires. I do not know a lot of HTML, and it has been difficult for me to figure out which HTML language works best in WordPress. It would be really nice if there was a quick guide within the website.

What problems is WordPress.com solving and how is that benefiting you?

I use WordPress to design and maintain a website for a research lab. This allows us to connect with the surrounding community and post updates related to our research.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
4.0
Justin B. avatar
Justin B.
Director Of Corporate Sales
Share
"Ease enough for folks without Dev Exp"
What do you like best about WordPress.com?

The plug ins make it extremely easy to create, expand, and manage your own website without knowing too much front end or back end development

What do you dislike about WordPress.com?

some of the components are tough to connect to an iOS app

What problems is WordPress.com solving and how is that benefiting you?

running a social media platform for sales reps to make their jobs easier and bringing life to their extended sales network

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
4.0
SS
Seth M. S.
Financial Advisor
Share
"Wordpress has been great for sharing our story with extended family. "
What do you like best about WordPress.com?

I like that I can create one update and that it is shared with multiple audiences.

What do you dislike about WordPress.com?

I dislike that it is difficult for the recipient of the blog to subscribe on the blog.

What problems is WordPress.com solving and how is that benefiting you?

It allows me to tell our story in a meaningful and simple way.

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
4.0
SA
Shilpa A.
Hr Executive
Share
"WordPress - easy to make websites"
What do you like best about WordPress.com?

Easy navigation and great functions for building sites faster. There is good menu style options which are easier to use.

What do you dislike about WordPress.com?

UI can be improved. It can be made more intuitive. I dont have anything big as dislikes, It needs to be tested out.

What problems is WordPress.com solving and how is that benefiting you?

I am working as HR and using wordpress for publishing updates in my company's Hr site

Small Business (50 or fewer emp.)
Jul 27, 2018
 Source
Overall Rating:
4.0
Amanda M. avatar
Amanda M.
Digital Campaign Manager
Share
"Lots of Features and Plugins"
What do you like best about WordPress.com?

I like that you can integrate almost anything into the program and that it does all the programming work for you

What do you dislike about WordPress.com?

I don't like how their site preview tool works

What problems is WordPress.com solving and how is that benefiting you?

It makes blog postings and content updates easy. It is also fairly easy to add pixels and coding

Small Business (50 or fewer emp.)
Jul 19, 2018
 Source
Overall Rating:
4.0
JD
Javier D.
Gerente
Share
"Bastante sencillo para personas con un nivel mínimo"
What do you like best about WordPress.com?

Este gestor de contenidos es sencillo de utilizar para personas que no entendiendan tanto de código. Es muy visual e intuitivo y además en internet hay mucha información de como hacer todas las cosas. Para personas que tengan más nivel, pueden coger una plantilla y adaptar el código según a lo que necesites, ya que podrás tocar cualquier parte del código sin ningún problema.

What do you dislike about WordPress.com?

Lo que me gusta menos, es que se debería de revisar mejor los plugins que se suben al repositorio. Algunos dejan mucho que desear y no hacen de forma correcta su función. Por otro lado, el tema de los enlaces permanentes. En el momento que se cambia una entrada de categoría, el enlace que teníamos anteriormente dejaría de funcionar. No ocurre lo mismo en Joomla

What problems is WordPress.com solving and how is that benefiting you?

Varias webs de clientes nuestros. Para el cliente final es más fácil estos gestores de contenidos que otros.

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