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Zoho Mail
Streamlined Email for Business
4.4
(609)
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Zoho Mail Reviews & Product Details

Zoho Mail Overview
What is Zoho Mail?

Zoho Mail is a component of the wider Zoho ecosystem–a popular choice among small to medium enterprises. It’s preferred for smaller organizations that are working with smaller budgets. The platform offers access to mobile applications and other productivity features, at very affordable rates. Zoho Mail is also secure. The simplicity of the control panel is certainly an advantage and it provides a big-picture overview of communications.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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Zoho Mail Categories on Findstack
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Ask Questions about Zoho Mail
What Zoho Mail is best for?
How does Zoho Mail compare to Todoist?
What are the pros and cons of Zoho Mail?
Zoho Mail Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho Mail Pros and Cons
Pros
  • Great for email attachments
  • Email hosting with your own domain
  • Tasks and bookmarks included
  • Lots of technical support for paid plans
  • Affordable pricing
Cons
  • Limited in terms of advanced features
  • Not the best for cloud storage
Zoho Mail Features
API Access
Audit Trail
Automations
Bulk Task Actions
Calendar View
Collaboration Tools
Comments & Mentions
Customizable Workflows
Due Date Tracking
File Attachments
Gantt Charts
Integration with Other Tools
Kanban Boards
Labels & Tags
Mobile Access
Notifications & Reminders
Offline Access
Priority Levels
Progress Tracking
Real-Time Updates
Recurring Tasks
Reporting & Analytics
Search Functionality
Subtasks
Task Assignment
Task Creation
Task Dependencies
Template Management
Time Tracking
User Permissions
Zoho Mail Media
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Zoho Mail Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 09, 2024
Zoho Mail Logo
609 Zoho Mail Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Apr 17, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Zoho Mail - ummmm"
What do you like best about Zoho Mail?

When i joined Zoho i joined and was allowed to use my own domain for the 10 users that i had got for free the service was very good and good uptime

What do you dislike about Zoho Mail?

Spam filtering was not very good i had to pay for an external spam filter Cost to upgrade from free account to a payed account to add an extra domain on was not cheap

What problems is Zoho Mail solving and how is that benefiting you?

we were looking for cheap mail hosting after google stopped there free mail hosting for small business

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Overall Good"
What do you like best about Zoho Mail?

I like how the mail attaches to my leads or accounts and I can see if someone opened it, received it or it bounced back. That is really helpful when sending important information to a lead who said they preferred email communication. I also like the ability to add signatures to the end of an email, although it is a little hard to find at first. You can customize your personal layout.

What do you dislike about Zoho Mail?

I could not add a template myself. The administrator had to add it and then I could use it. It got to be a little difficult to navigate and too much of a hassle so we never implemented any templates which would have saved me a lot of time. I also dont like the fact that when I sent an email through Zoho CRM it didnt automatically add to my outbox in Zoho Mail. It made it hard to search sent emails without opening the leads/accounts.

What problems is Zoho Mail solving and how is that benefiting you?

We are offering our hosting platform to our clients. They will be able to integrate their menu with their POS system and have it automatically update. This will save them time everyday from manually updating their menus. I have realized that in order to offer this value to our customers, we need to keep detailed notes on our interactions.

Small Business (50 or fewer emp.)
Jan 08, 2019
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"They Forced An Awful Interface On Users"
What do you like best about Zoho Mail?

It used to be a quite usable email platform at a good price and a decent and affordable alternative to G-Suite. I particularly like the ability to have aliases deliver to a user account, something unavailable with G-Suite without paying additional funds.

What do you dislike about Zoho Mail?

They messed up a perfectly good user interface - now the screen is cluttered, it has become practically unusable, and they will not support the old interface that worked so well.

What problems is Zoho Mail solving and how is that benefiting you?

Cost effective email platform for small businesses.

Small Business (50 or fewer emp.)
Apr 04, 2022
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Emails getting lost, no customer service, I can't recommendt this"
What do you like best about Zoho Mail?

Cheap pricing, but in my experience, it did not come with a great product and a lack of customer service.

What do you dislike about Zoho Mail?

I set up SPF and DKIM correctly, but many outgoing emails are still flagged as spam, even for fresh domains without any email history. What's even worse: Incoming emails are often rejected by Zoho's mail services ("user does not exist") and hence don't reach me; yet, some emails to the address arrive. It seems fairly random. I don't know how much inconvenience it has caused having clients resend documents, or how much business I lost by emails not reaching me and me not even knowing about it. I reached out to Zoho Cares but never heard back about my problems. Obviously, I am not renewing my subscriptions and switching providers.

What problems is Zoho Mail solving and how is that benefiting you?

I needed a provider to host my business emails.

Enterprise (> 1000 emp.)
Nov 25, 2021
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not getting proper integrated"
What do you like best about Zoho Mail?

Click to Call only taht's it & recording

What do you dislike about Zoho Mail?

email process .. call drop or auto calling from CRM, inbound auto lead genaration

What problems is Zoho Mail solving and how is that benefiting you?

Integration for email & login logout sysytem

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Simple email platform, not as good as others"
What do you like best about Zoho Mail?

It's simple- easy to learn and navigate the site

What do you dislike about Zoho Mail?

There were quite a few problems with emails coming in and out. Too simple, not many others have this platform.

What problems is Zoho Mail solving and how is that benefiting you?

It was the communication platform for our company

Small Business (50 or fewer emp.)
Jul 05, 2021
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Very poor serviec provider."
What do you like best about Zoho Mail?

I didn't found the best from zohomail.com. They are a bloody service provider. They haven't commonsense. What is the value of an email service? I lost money, time & Energy from Zoho mail.

What do you dislike about Zoho Mail?

They haven't a good support team, and they replay every email after 3/4days.

What problems is Zoho Mail solving and how is that benefiting you?

I solved my problem after I move my service from Zoho mail to google mail service.

Small Business (50 or fewer emp.)
Sep 06, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Zoho was ok but not robust enough"
What do you like best about Zoho Mail?

It was pretty user friendly and nicer than Yahoo mail.

What do you dislike about Zoho Mail?

I was used to Gmail and it wasn't as robust as Gmail.

What problems is Zoho Mail solving and how is that benefiting you?

I used it for a bit but have since moved on. I needed the zoho suite for work and it wasn't working.

Small Business (50 or fewer emp.)
Mar 28, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Bare Minimum Business Email Service"
What do you like best about Zoho Mail?

Zoho Mail has a lower cost than other business email services.

What do you dislike about Zoho Mail?

It is an overall clunky system that is not as reliable as other services. Sometimes emails would come a day late with no explanation or warning. As many of these emails were time-sensitive, this was less than ideal and what ultimately led to the organization choosing a different service for our email needs.

What problems is Zoho Mail solving and how is that benefiting you?

Used it for email services for a small organization. Once the organization grew, we switched to G-suite.

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