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Best Social Customer Service Software

What is Social Customer Service Software?

Social customer service software lets companies manage customer interactions across different social media platforms. With features such as social listening, sentiment analysis, and automated responses, the platform gives users the option to improve response times and improve customer satisfaction, thus allowing them to deliver efficient customer support at the speed of need on their preferred social media platforms.
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Freshchat Logo
Freshchat
4.5
(306)
Free plan available
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat
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Freshdesk Logo
Freshdesk
4.4
(3,051)
Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
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Front Logo
Front
4.7
(2,019)
Starting at $19.00/month
Front is a customer communication hub that features a highly lauded modern interface inspired by email... Learn more about Front
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Tidio Logo
Tidio
4.7
(1,413)
Free plan available
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The p... Learn more about Tidio
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Zoho Desk Logo
Zoho Desk
4.4
(5,205)
Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
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Gorgias Logo
Gorgias
4.6
(504)
Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
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LivePerson Logo
LivePerson
4.2
(158)
Starting at $599.00/month
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that le... Learn more about LivePerson
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Respond.io Logo
Respond.io
4.8
(152)
Free plan available
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp... Learn more about Respond.io
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Userlike Logo
Userlike
4.4
(453)
Free plan available
Userlike is a live chat software that is largely considered one of the leading software options in its... Learn more about Userlike
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Zendesk Chat Logo
Zendesk Chat
Starting at $49.00/month
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all... Learn more about Zendesk Chat
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Zowie Logo
Zowie
4.7
(62)
Zowie is an AI-driven customer service automation platform. It's designed to integrate with various me... Learn more about Zowie
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