Chatter vs Freshchat

Take a look at how Chatter and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Chatter scores 4.1 out of 5 from 942 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Chatter Logo

Chatter

4.1
(942)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
Chatter Logo
Chatter
Starting at:
$15.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
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Pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Top Alternatives
Chatter Logo
Chatter
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010