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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
18
- Agile CRM
- AppSumo
- ChatBot
- Close
- CloudTalk
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Smartsheet
- Supportbench
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zoho Assist
- Zowie
- noCRM.io
Total integrations:
12
- Agile CRM
- AppSumo
- ChatBot
- Close
- CloudTalk
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Jotform
- MeisterTask
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Smartsheet
- Supportbench
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zoho Assist
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, Shared Inbox Software, and Customer Communications Management Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
