Helpdesk vs Zendesk Support Suite
Take a look at how Helpdesk and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
58
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bill.com
- Birdeye
- Bitbucket
- Box
- Calendly
- Capsule CRM
- Chargify
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Crazy Egg
- Delighted
- Doodle
- Dropbox
- Dropbox Business
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Front
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Gorgias
- Harvest
- Heap
- HelloSign
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- HubSpot Service Hub
- Hubstaff
- Inspectlet
- Instapage
- Intercom
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucidchart
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Excel
- Microsoft Power Automate
- Microsoft Teams
- Miro
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- OneDrive
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- RescueTime
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysAid
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Trustpilot
- Twilio
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wrike
- Wufoo
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Total integrations:
57
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bill.com
- Birdeye
- Bitbucket
- Box
- Calendly
- Capsule CRM
- Chargify
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Crazy Egg
- Delighted
- Doodle
- Dropbox
- Dropbox Business
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Front
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Gorgias
- Harvest
- Heap
- HelloSign
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- HubSpot Service Hub
- Hubstaff
- Inspectlet
- Instapage
- Intercom
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucidchart
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Excel
- Microsoft Power Automate
- Microsoft Teams
- Miro
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- OneDrive
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- RescueTime
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysAid
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Trustpilot
- Twilio
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wrike
- Wufoo
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software.
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