Baremetrics Reviews & Product Details

BareMetrics makes it easy to quickly view key and vital health metrics as a fast-growing SaaS business.

The only critique I would offer is to have a better way to export out certain cuts of data or comparing sets of data over time.

BareMetrics makes it much easier and faster to have key data points at your finger tips without having to run lots of manual imports.

Setup with Stripe is effortless, and you don't have to do anything to get great charts that show you all the essential SaaS metrics that help you understand what's going on. We use it to track sign ups, churned users, and metrics such as LTV, MRR, ASP, LTV. We also use annotations to keep track of incidents we had, changes we've made in the product and marketing campaigns we run.

I would love to have more control over what's considered churn vs. trial (e.g., if someone signed up and churned after a day, one company may count this as churn while for another, this is just a trial that didn't convert).

We are tracking our sales and retention with Baremetrics and we didn't have to invest any time in collecting the data and building the charts.

This tool saves our sales and billing team so much time. The UI is easy to navigate and the integration with Slack helps us keep track of customer payments and quickly react to any failed charges. The dashboards help us quickly get an overview of the start of our MMR and report this to team members. Overall, the tool has given our team so much time back.

Would be great if we could also include our Heroku-based revenue as part of our dashboards too. That could really help us get a more accurate picture of MMR and stay on top of any churn there too.

Having a tool that allows a quicker and more efficient reaction for our sales and marketing to keep track of accurate revenue current subscriptions and react to ensure consistent revenue month-to-month.

Simple integration with Stripe and easy to setup customizable dashboards for products.

Ability to manually add other products and expenses to accurately see acquisition costs.

Ability to track MRR, ARR, and LTV.

I like how easy it is to access valuable data.

Pricing per month is higher than I prefer.

Metrics without having to wait around for the data.

I love that I can see our metrics at a glance and then I can go in and focus on a specific metric to see what is really going on without much thought involved. One of my favorite features is the benchmarks, we can see how we stack up compared to companies that have an MRR range similar to ours, which can boost your morale big time.

My biggest complaint is that it doesn't do constant live updates. There is a stream that seems pretty consistently updated, however, it can take a few hours for your MRR to update. When you are close to a goal that means a bonus for everyone that extra bit of time is nerve-racking.

We've used Stripe before Stripe had any type of reporting. We seriously had a spreadsheet that I would update daily with transaction changes, talk about painful and time-consuming. We still enter numbers on the spreadsheet so we can have all of our historical data from even before we switched to Stripe, but it is a simple copy-paste type of thing.

Love that it pulls out all the important metrics with just an integration. Revenue information is super easy to consume. We use it in our standups and meetings very frequently. Im now going to explore other features of Baremetrics - the churn management looks really interesting.

It took a day for the integration to get set up - if it was shortened, I think it'd be seamless.

Stripe's revenue charts were not easily consumable - Baremetrics feels like an upgrade to that and their generous startup program has enabled us to discover other valuable features which can probably help us amp up revenue.

The simple and clear metrics. Everything you need to know. Plus they have great support if you have any questions.

No downsides to my knowledge. I personally haven't experienced many other platforms.

Staying on top of the businesses metrics.

The dashboard looks fantastic, and I can customize the views I want as a report. I would also like to mention that Baremetrics chat support is super fast and helpful.

It takes some time to update/refresh the data.

I can take up the reports that I require from the customized dashboard.

We were constantly looking for a robust cash forecast application which could help us in making actionable business decisions. Baremetrics is the one which solved our business problem to a great extent. Thanks to great business analytics features which bring a quick business analytics needed for every business growth.

It looks like that for the businesses which do not have subscriptions, this tool is not so useful.

Baremetrics helped us to get a good insight of our business's Monthly recurring revenue and customer lifetime value. Helped in understanding actionable steps for overall business growth.

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It's the quickest way to get the KPIs we need to track from Stripe. The daily summaries are nice to have in my inbox every morning as well.

Sometimes, based on how we handle unique cases for subscriptions, the numbers will be off. The customer support also has taken a few days to get back to me on simple questions / requests.

It's helped us understand our customers lifetime value a lot better, and has given us key insights we may not have otherwise figured out on our own. Our time to key knowledge is really fast. It has also been helpful for spreading awareness of where our company is at.

What I like best is that there's no need to continue plugging in numbers and information. With Baremetrics everything is already done for you.

Customer Support is almost none exsistent. This company has been around for quite sometime and although the product is great there are times when I have questions that dont get answered.

Sales Automation...Baremetrics handles all the "numbers" so that I dont have too.

Reviewing the dashboard daily - ARR and conversion info is important At Switcher Bare is considered good for directional trends but many find it hard to trust to be exact

In segments, I want to be able to group different plans to create a conglomerate segment In trials - why cant I breakdown conversion by plan or segment Would like to be able to do reason code analysis for churn

Day to Day business performance dashbaords Performance over time analysis

Baremetrics is a great idea with horrible execution.

It's this simple: During our trial and then subscription, Baremetrics showed incorrect numbers, had flawed logic and calculations, incorrect processing of Chargebee events leading to false conclusions on the active status of customers, a forecasting module that they admit is showing completely bogus data in some cases - and most of their graphs are not working at all if you have any annual subscribers. When reporting 10-20 of these bugs to them, instead of fixing them, they reprocessed the account which lead to almost all data being lost in the account. Their representative called this "interesting". They did at no time provide any timeline for when any of this could be fixed. Finally, when we tried to cancel our account, they made that impossible to do on the website and instead force you to book a phone call. Baremetrics is a great idea, and their graphs are pretty - but if the data and numbers they show are wrong and they repeatedly say that they can't fix the issues in any foreseeable future, then what's the point. If you rely on graphs and numbers from Baremetrics, you risk making ill-informed decisions for your business.

We thought this could become a great tool for measuring MRR, churn, cancellations etc. across Chargebee and Stripe. Unfortunately, with a service that is implemented this poorly and with this horrendous degree of errors - that the team has been unable to fix and are not providing any schedules for - we strongly advise not to use it in its current state.

We've been using Baremetrics at Momentum Dashboard, and it has truly been a game-changer for us! One standout feature for us has been the churn analysis. Identifying patterns and understanding why customers are canceling their Momentum Plus subscription has helped us to make strategic adjustments and enhance our customer retention efforts. The insights we're getting from Baremetrics have contributed to a more proactive and effective approach to customer retention.

While it has proven to be a great tool for our business, one area where there could be improvement is in the level of customization for certain reports. While the existing reports are comprehensive, having even more flexibility to tailor reports would be beneficial.

With Baremetrics, we have a centralized platform that provides real-time insights into critical metrics, such as Monthly Recurring Revenue (MRR) and cancellation rates. This not only saves us time but also empowers us to make data-driven decisions. The cancellation analysis feature has been particularly beneficial in identifying patterns and reasons behind customer cancellations, allowing us to implement proactive measures to enhance customer retention.

Great app, shows us tons of different metrics. We rely on this platform for all of our salesforce reporting. Customer support is fantastic, our AM is always available to jump on calls and answer questions.

Not being able to filter by day makes it a bit difficult to use.

Keeping track of all of our customer movements. We would be lost without this tool to track everything for us.

Baremetrics is easy to use and gives you detailed insights for keeping a close eye on your revenue. Their support team is great – they're quick to respond and always provide helpful and clear guidance.

Would like additional options and filters with segmentation. Would love to have drop downs for filtering different segmentents.

I'm able to consolidate all my numbers in one place: Stripe, Google, Apple and we pull in PayPal through the API. Also, they have the best accuracy. I've tried Chartmogul and Baremetrics is far more accurate.

With Baremetrics, we're able to parse our App Store subscription data easily and get a clear view on the health of your SaaS product. The customer support has also been very helpful.

I can't think of anything that I dislike

Our product has an Apple subscription, which means we have to rely on App Store Connect to look at our subscription analytics. However, Apple's trends section is limited and doesn't give us the flexibility to view metrics in a way that is easy to analyze by cohorts. Baremetrics helps us view our metrics in an easy and understandable way.

Love the ability to track all the metrics that are meaingful to running a high performance SaaS company.

None so far, very happy with all the features and support.

Makes it easy to track all performance indicators necessary for SaaS.