Network Solutions Reviews & Product Details

We host a lot of domains with Network Solutions--they have never gone down & their DNS "just works". The admin panel is well designed. We also use them for all of our SSL certificates.

Their support, even at the platinum level isn't great. They are also way too expensive for domain name registration compared to GoDaddy etc.

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I like that Network Solutions is easy to use.

Often times my emails to clients go to their SPAM folder.

Network Solutions helps my business stay in contact with our clients.

the one on one time with a developer when we were designing our new site

trying to schedule time to schedule a call to review changes

we updated our out of date website with their help and have received multiple calls from it

Easy to set up your website with a new domain and supposedly inexpensive

They arent upfront about what they are going to charge you so I suggest read the fine print

I now have my website up and running with my own domain but can't access the included email account

Getting domain and website up were both easy and cheap

Configuring and checking e-mail is next to near impossible they continuously charge you and are not upfront about it

My website is finally up with my own domain at an affordable price

There's not really anything about Network Solutions that stands out for me. Typically if I have the option, I will steer clear of NS. The pricing is pretty affordable but that's about it.

There's a couple key things that really turned me off from NS. The first one being their support. They have live chat but it took me forever to get through to a live technician and when I did I felt like I was getting cookie cutter answers that didn't really help me. I also wish they would send out some sort of notification when their server crashes. I've had a few sites go down and a client noticed before we did which is embarrassing. The next thing that needs a major improvement is their softwares UI. The UI is hard to navigate through and I've messed up a DNS setting numerous times before because of the confusing backend.

There's not too many benefits I've noticed. I just think they need to give their backend a bit of a facelift / revamp and work on delighting their current customers a little more. For the same price I can get a great experience from one of their competitors.

Nothing as such. Their user interface is friendly. Their pricing structure is flexible.

Their billing department is all messed up. They don't have proper communication techniques. They don't inform their customers after their server crashes. We had to check their twitter account when our site was down as they post updates on twitter instead of sending an email to the customer.

Benefits nothing as such. There are lots of problems. They need to rethink their strategy and provide at least what the customer expects.

Being able to have them host our website location and the email service

The worst communication and follow through anyplace in business. If you ever really need real account admin/primary help you will be placed in a endless merry go round of helplesness.

It used to be a great place to have your domain and email services. It is no longer being of benift after being locked out of our account since October of 2023 (2 months and counting) We sent them everyhting incluiding photo ID but chat support cannot do anyhting other then send it to a higher place that is the worst at follow up and commmunication.

Nothing really. They did maintain my inactive web domains.

I retired and wished to cancel ongoing payments for web domain names. They made it incredibly difficult online, necessitating a call to Customer Service. After some negotiations by phone, I was told that my credit card payment WOULD BE REFUNDED and asked to take a survey. Since I thought my request had been granted, I gave a positive review. The next day, I received an email that I would NOT be receiving a refund. Total FRAUD

None

Its free; use to be tolerable; it's not now; don't get started with it

It's worse than aol ever was 25 years ago

It just "updated" its email service and it's beyond awful. Keeps you waiting up to 30 seconds on almost all emails; I wish I had never started with networksolutions; stuck with it now and can only hope it gets better.

literally nothing. Speeds are terrible, support is worse. Everything that is free and a click on literally any other host, is wildly expensive. For example an SSL, free with almost any host, is nearly $100 per year.

their support will take hours if not days to actually reply. the people on the chat are trained to lie to you (an employee actually told me this straight out). They have actively destroyed my site, and are dodging calls and chats to fix it. after i paid them $100 for a service i later found out was $15/mo and free for the first month.

they are causing far more problems than they are solving.

Nothing at all. Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone they charge a fee just for domain forwarding!? I didn't think there could be a worse company than GoDaddy or HostGator but Network Solutions just may have them beat. I will say their customer support does answer rather quickly but aside from that this company has nothing going for them.

Everything. Practices outdated. The backend dashboard is outdated and not user-friendly. Their pricing model is utter nonsense. I don't know who in their right mind would ever pay these prices. They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider.

They are causing more problems than solutions which is ironic given their name. The cost of their services are utterly ridiculous, costing business owners more money than almost any other domain provider.

Not much. getting domain names is easy, after that....

Customer service is awful. They suddenly do upgrades and they don't work or you have to make changes on all your computers to be compatible

Domains but also ecommerce and mail servers and webmail

Easy interface to buy domain, easy management of domains purchase, chat

I advise anyone sane to avoid doing any business with this company. To say it's a fraudulent company would be compliant, considering the way this company manages itself. First, we purchased a domain more than 20 years ago, which was dear to us and our business. Due to an unfortunate mistake, a finance department official canceled the domain renewal charge (because we were not able to recognize the charge in the billing statement which was network solutions' fault) . As we realized that we called the network soltuins and settled the amount of money, we owned them. However, the domain did not appear in our account. I tried to contact chat support which are completely incompetent. If you have chat support, they should be able to solve all problems and not tell you to call the call center. Thereafter I called the call center and after being transferred for 5 times (and waiting over an hour and a half) they told me the domain name need to be "redeemed," and I have to pay 350 USD for it. This is total nonsense. This is a scam company. The matter has been transferred to our legal department which are going to settle it in a court of law. I hope nobody will ever do business with network solutions!!!

They do not solve any issue you have, its a company of completely incompetent people.

There is nothing that I like about this company.

There is a reason why business owners who are extremely busy take time out of there day to write a poor review, it's due to Network Solutions complete lack of customer service. If I could recommend anything to small business owners searching for an email provider, find somone else...

They don't solve problems, they just create the problem and then do nothing to fix it when you call into there suposed customer service team.