Avochato Reviews & Product Details

Having client communication all in one place, available in a message thread. As well as call forwarding directly to my phone so I don't require more than one device.

Needs improvement in terms of sending preset messages to certain groups of contacts on certain days, weekly, biweekly, monthly etc.

It acts as another point of contact for our customers.

The flexibility of list set-up and delivery rates.

Limited number of characters per credit.

Able to reach out to potential clients with a better open rate than email.

The ease of having one place to communicate with clients, staff, etc.

The application itself is a little cumbersome and not super user-friendly, but most can figure it out.

It provides me an avenue to communicate with clients in my locations that are not staffed fulltime. Clients can easily inquire about products, etc.

The chats come in very fast and the search by keyword is huge when re-engaging past customers

No more zooming in for pictures is not good. Tags can be tough to delete if not an admin. Need more tools for non admin people.

Makes the outreach very quick and easy, can customize the chats and names.

I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers.

Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them.

Some sorting issues, etc. Benefits are tagging, searching easily, switching easily between numbers.

Easy to use. Great for customers to get in touch

Unable to log off and on of Avachato text

Quick assistant

The ability to reach out to my customers via text.

Can't organize or filter responses in order to manage pipeline.

Alternative method to reach out to prospects.

The design of Avochato was simplistic and easy to pick up quickly. The interface was intuitive and allowed for easy navigation between communication with clients and administrative support. The ability to host live text conversations via a website through an application that the platform builds out for you was an excellent feature rather than being required to have a cell phone text-based conversation.

Apart from having a simplistic and intuitive design, many issues arose. You don't only pay for the number of messages sent; you also pay for the number of users, which creates a costly amount if you plan on texting a lot and having several users added to the platform. The service is also somewhat misleading; there is a difference between porting a number vs. hosting a number. If you are looking to keep your primary voice line with the company you currently have but enable it to be textable, this is not the program for you. Avochato "ports" your number over numbers away from current carriers and assigns them to their system. Doing this takes the line away from whichever company the number currently belongs to. This can be misleading for some. The last thing you want to ensure is that you don't enter into a contract with this company until you know full well that this is the platform for which you wish to provide service as they do not offer refunds. Doing so can be a costly mistake.

Avochato enables a company to have an all-inclusive system using a single platform. By porting a number, the company takes over the voice line duties of a number and also enables it to allow texting capabilities for landline service.

The SMS blast feature. unlike other platforms, Avacado reach more candidates more than any other w

The options are too many on the interface. May need categorizing

Recruiting. we are able to get a higher success rate on delivered messages

The call forwarding is very useful for our location allowing our office phones to call some of our employees if everyone is either already on a call or unable to answer.

The inability to setup conditions for special actions, if we had the possibility to setup if statements for conditional triggers it could greatly improve the usability.

Online ordering, quotations, call forwarding. Some benefits to adding this is reducing the amount of errors that come from writing down a list of material a customer wants and possibly mistaking it.

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

I really only use Avochato to text and make calls, but the Bungalow sales team uses it more frequently to communicate with leads. The benefits that I see is that everyone can see the conversations I am having so that we can all stay on the same page.

easy to use, nice and organized. help keeps the

hard to manage between many people. . hard for lead

selling, helps easy to connect

Nothing, it did not do what we were told it would do. Avochato is not an SMS/Text based platform. E-mail or Avachato app notifications

Contacted support and our account rep several times with our concerns. They responded, but never resolved the fact that we are not getting any text communication from our customers. Notifications were not persistent, leading to poor customer service response by our team. We will be switching back to Olark, which had 100 times more engagement by our customers and worked well for us. Overall, extremely dissatisfied in Avochato.

None, Avochato led to a significant drop in our customer service performance.

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team

Our customers (and potential customers) want to interact with us through text more than through e-mail and it's reaching a point where interacting with us through text exceeds other channels. Avochato allows each customer to feel like they are interacting with someone on a cellphone in a very personal fashion, when in fact, they are interacting with a team. This happens so seamlessly with avochato. This is what really adds value in the sales process. Also, the webchat feature is a huge plus—basically it moves webchat onto the customer's phone and into a SMS thread instead of having to keep your browser open—plus that's a simultaneously seamless way to capture a potential lead's cell phone number right off the bat.

The broadcast feature is by far the best feature. It's super easy to send texts to a specific group of people.

Anything that I had an issue with has been resolved since we started with Avochato. I was even a beta tester for the new version of the app...which was one of my issues before this new version was released...I didn't like that it was not the full version. Now, it's all fixed!

People respond to texts way more often than an email.

Easily integrates with Salesforce and slack as well as almost all CRM’s. Clear and easy way to track texting conversation.

Honestly with this product there are not a lot of complaints. The only one I might have is that they don’t advertise enough for all those people who don’t know they need it yet.

Never been able to schedule our text messages from my phone or set up keyword responses or auto replies.

Fits our needs very well. Our organization has multiple retail locations selling luxury goods. Avochato provides a great easy to use platform for our sales team to keep in touch with clients and ensure replies are never missed.

I do wish Avochato provided analytics on the entire organization instead of single accounts.

Avochato provides a single point of contact via text messaging, which many clients prefer.

Organization of conversations and talking to multiple people at once just got so much easier!

Lag time can vary based on how many conversations are currently going. If multiple people are typing sometimes it will not notify you.

Avochato is a wonderful platform, Our team uses on a daily basis on a large scale! Making sure everyone we need to reach out to daily is now doable!

Service from their sales team is amazing, the automation is awesome, the app and browser apps are super quick and easy to use, and the price is great as it saves our staff a ton of time.

Limitations on extensions for the voice service (were actually using a separate service for voice and were only using avochato for sms)

Saving a ton of time and tracking our potential customers has never been easier. We can send out last minute reminders and offers quickly and its easy to remove people from communication as needed

Very user-friendly! LLove the graphics as well!

I would love to see Avochator have a read feature for texts!

I love scheduling text messages ahead of time!