Freshdesk Reviews & Product Details

A very easy to use and intuitive platform with all the features we need! Whenever we've had issues (which is seldom) their customer service has been top notch too!

I do wish the knowledge portal and some of the other site integrations would be slightly more customizable.

We use Freshdesk for customer support, live chat and our FAQ page via their knowledge base

It was a great experience working with Freshdesk. They provided very quick solution for every queries and road blocks for production releases.

No dislike are available as off now. Its good to go with frshdask

We have solved our customer support module for the product. Freshesk is very easy to integrate with multiple platforms like Android, IOS and Web with FAQ and Customer Chat.

I like how she responded in a timely manner

I don't like how tickets are distinguished by many colors. Should just be 2 alternating colors

I resolve customer tickets for our streaming service

I could honestly hear the smile on their faces as they walked me step through step of the problems I was having setting up. It’s so rare to talk to a support team who loves to help people so much! They were so positive and awesome :) Thank you again!

There is nothing that I disliked! I actually enjoyed my experience with Freshdesk customer support!

We needed a larger customer relationship presence as well as an organizational system for our customer accounts.

Freshdesk has changed the way we provide customer service

Still trying to figure everything out but there is nothing I dislike so far!

We have a team of account managers. This keeps us all organized so we aren’t doing duplicative work

SImple layout. Easy to use. They're tech support response is really fast if you do have a question or issue.

I'm fairly new to Freshdesk - so far I haven't had any issues.

Customer concerns and general inquiries. It's nice that it notifies the person that is assigned to that task instead of everyone. Easy and quick to get to your customers.

The service is very good. Very quickly and perfect answer. I like freshdesk.

I had asked two questions. One question was for backend. It was solved perfectly. The other question is for customizing the Portal Views. I didn't get response for it but I had solved. By the way, I am thank you for the help of freshdesk support team.

We are using freshdesk for providing support page in our web site. I think freshdesk is the best choice for it.

The way the the guys handle your query. They are truly very friendly.

There is exactly nothing but the team can work on the UI.

We are a product based company working on SFA solution

The support reps always respond extremely quickly, most of the time they will respond multiple times in one day to solve issues very quickly.

Some of the plans they previously had now have less features, but they do let you have more free agents as a trade off which is fine.

We use Freshdesk to manage our incoming client support requests and balance the ticket servicing throughout our team.

The easy to use tools and features allow for an improved workflow and ultimately better experience for customers.

Sometimes an option to edit something might be hidden a bit too well.

We've used it to organize and distribute our multi region support workflow across a large team, with automation playing a heavy role.

Ease of customisation to suit our business needs

Cannot permanently delete contacts baring in mind Freshdesk automatically creates them

Technical Support help desk across multiple products

First of all, their support is awesome. Not only do they respond quickly but will make sure they have done everything to answer your questions.

The only thing I dislike is the inability to build a template for my articles.

I write support articles where I work. I love the flexibility of categorizing topics, moving articles from one category to the next, and the ability to have others review my drafts before I publish.

The Freshdesk platform is really great to use for your company, if you don't have time to integrate a Helpdesk platform in your own company. Quick and up to date features. Easy to adjust question base, etc.

Some of our staff members work only once per week, where we need to pay separate licenses for. Not a big deal though.

We are solving user questions for our website. We benefit from the catagorizations we are able to funnel the questions through.

Responsive and clean look the interface is also clear and easy to understand / use

would like to add more fields in table view and maybe some graphs and the sorting of the fields in the table view is very limited.

customer support tickets

- multiple features that attend our necessities - replies issues really fast and are always helpful - with its integration we are allowed to comunicate with great quality with our clients through every single communication plataforms.

- honestly I can’t think of anything that it qualifies as dislike

- i am shortening my contact with my clients in order to solve their problems faster and be able to provide an easy way for then to always reach us faster manner

The UI, it's very user-friendly. I feel like I know how to navigate around the platform and get everything set up to work best in my helpdesk. Also there support is top notch, quick and helpful and does not make me feel stupid for asking simple questions.

Really the only one thing I don't like about is that you can not escalate the ticket to another queue and leave a internal note. Like you have it add a note put if the agent is not apart of the group and needs to add more to it they are not able to unless they are apart of the group. That is the only thing I would update. No matter what group the ticket is in agent can still update notes

All our customer support needs. We have it all in one place. We love it better then Zendesk.

FreshDesk was our top selection to replace our previous help desk software. We tested ZenDesk, SpiceWorks, FreshDesk, and TeamViewer’s service add-on. We selected FreshDesk. Overall setup is easy. Single-sign-on with Microsoft Azure works well. TeamViewer Remote Desktop integrates easily.

The ticket satisfaction survey isn’t very deep. Difficult to integrate widgets in SharePoint.

A replacement for Help Desk Authority which was left unsupported after Dell purchased the software. Dell did offer an upgrade to Kace. Kace was significantly more expensive an too complex for our needs.

Ease of use, all communication channels can be integrated with FreshDesk, Reporting and analytics.

The software is in a good place, no issues.

Customer Support

We were struggling to handle customer emails in gmail. Freshdesk was an ultimate solution.

Many features are available in paid version but pricing wasn't affordable for us because of charging per agent.

Customer Support is being handled perfectly without missing a single email. Each email are coming as a ticket.

1. very easy to get started, publish the service in minutes 2. nice and modern pages design (mint) 3. prompt custom support 4. reliable service level

customer cannot be deleted completely (only marked deleted but still in DB).

The fast deployment of a customized dedicated service portal to our new customers.