Freshdesk Reviews & Product Details

- szybkość działania - mnogość opcji - dobre wsparcie - dodatkowe integracje - łatwość użytkowania nawet dla osób nietecznych

- brak, na ten moment nie miałem problemów

Automatyzacja procesów. Delegowanie zadań w zespole.

* Very organized and has friendly interface * Easy maintaining * Easy access from anywhere * Useful reporting

There is nothing about freshdesk to dislike at the moment

It helps to review our customers help requests and to provide the period to examine and take action

It can speed up and simplify our work. By utilizing this website alone, we are able to respond to consumer inquiries and provide reports. It is accessible from any device also.

The disadvantage of Freshdesk at this time is that it logs you out automatically. That's what I'm observing right now. As of this moment, Freshdesk's service is nice. Just keep up the good service

When there's an issue on the service that we are handling and we need to create a report. We can use the Freshdesk to count all the affected customer by creating Jira. This is very big help because the manegement can take an action right away.

It is very easy to use, especially for people that might not be the most familiar with IT. You can set up everything you want to make an agents life easier. Probably the best customer support tool I've used so far.

There is not really much that isn't working. Sometimes it can be a bother to get support from the Indian-Team, since there is a natural language barrier but most of the time they really put a foot down for you and help you get your issues resolved.

Not really problems per se, it is more like they put everything a company needs to provide excellent customer support in one package and here it is. And we're not even using half its features.

The best part about the freshdesk is that it has made work more simplified and easy to understand. Before, we were using Google form which was not that reliable or convenient but on contrary to that Freshdesk has been unbelievably amazing. We are able to mention all the customer's details in 1 ticket and select any query and also we can fill up any offer form directly without sharing it with supervisor or updating the same in Google sheet which was very hectic.

Actually there's not a single reason for me to dislike about freshdesk. It works so good and easy to access. So nope, I have nothing I dislike while using the freshdesk.

When we're using Google form, we needed to fill out many forms but now we can just add note and check all the work that's been going on customer's complaints without having to check all the forms and which data was also hard to maintain.

The most helpful thing about Freshdesk for me, is the integration with other apps that help us massively that we use on a daily basis, as well as the notifications that get sent to you via email, asthis really helps to prevent things from being missed.

Sometimes the amount of emails you get from Freshdesk per ticket can be quite difficult to manage, as sometimes you can get say 3 emails per ticket which can make it hard to navigate and control in your inbox.

Freshdesk helps me to keep on top of tickets, for example if I email a customer and they have not yet replied, I should chase them on this, but it can be easy to forget this when the ticket is in the status of Waiting on Customer, however Freshdesk automatically sends an email to the customer to ask for a reponse.

We use the ticketing system and the knowledge base to answer our partners

There is no automated to do task, or a close mentions of the mail response

When we need to solve an ticket it's easier to see who anwered it, or do any action, all the responses, also you can assing to an user the ticket,and the remembers of what they have to do.

Freshdesk is straightforward and intuitive as a support request system. It's simplified enough for a basic user to navigate, but also includes great customization options for those that want to go the extra mile. Staying on top of support requests has never been so easy.

I have not had any issues at all since our implementation of this solution in 2019. No major dislikes or negatives. If I had to pick one it would be having the availability of the bot to eliminate "thank you" responses from re-opening closed requests. We had this for a time (possibly for a trial period) and it helped tremendously in cutting down the need to re-close requests that were already closed, simply due to an end user replying with their thanks. But, otherwise everything else works beautifully.

Freshdesk provides a central location for end users to go for requesting support, which makes their lives easier. It also provides a central repository of all support issues so we can keep email inboxes clear of clutter and maintain a history of requests, including full conversations and solutions which can be recalled at any time for future use.

I am having a great experience with Freshdesk as it gets everything in one place: email, messages/SMS, Freshconnect, etc. In short, it meets expectations and is one of the best tools.Contact management and search is awful

I haven't found anything such.Freshdesk has improved so far

Modern and user-friendly design is benefiting me to train others easily and understand the concepts quickly

Reports can be customized and very detailed. Tickets system is neatly organized both from the user and the support interfaces Knowledgebased system documentation allows to document processes etc

Slightly expensive The AI is not yet well developed and mature for production The onboarding team is abit fast when explaining the various components of a system

Central point where all customers issues can be channeled and addressed in the most effective way. This allows timely solutions to customers on various problems

The upside of using Freshdesk is it's easy to communicate easily with clients or with other staff members. It is a central bank for all incoming emails, calls, faxes, and more.

One thing that I would like to change about Helpdesk is that all new or unopen tickets should be pushed to the top. Sometimes I will get sent a ticket and I won't see it because it will be too far down on the list.

Its solves having multiple inboxes. Everything from fax, missed phone calls, emails, and more get sent to one centralized mailbox (helpdesk) for everyone to see. It is easy to assign tickets to staff members to complete.

The insights which freshdesk provides for the tickets

The analytics dashboard takes time to update the latest data

Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.

The automation and configurability for handling and resolving support requests.

I would like to see the system handle external responses to tickets better. Sometimes when staff or clients respond to email threads that are part of a particular ticket, the system will unnecessarily create new duplicate tickets for the same issue.

Our help desk process, including tracking/resolving client issues, has been streamlined.

Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle. The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations.

Freshdesk is a fantastic customer support platform that offers a seamless user experience personally I don't have any negativity towards this product.

Freshdesk provides a streamlined ticket management system that helps QA technicians effectively handle customer support issues. It's effective ticket management system simplifies the handling of customer support issues allowing for smooth assignment, tracking and resolution.

Since our company is using Freshdesk, we have improved our service by response and time. It is a great tool and it help us to be more organized.

We would like to get a customer service feedback free.

Customer service complaints, refunds, extensions, communications. It help us to get all of that in just one application, we can even label each one of those emails and be more efficient.