LiveHelpNow Reviews & Product Details

The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me.

Some of the new tools are intimidating to me to set up.

This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint.

The customer service is outstanding. The product itself is beyond anything I would have ever thought of.

There is nothing that I dislike about LivehelpNow.

I was paying way too much for an impersonal chat system. Also LiveHelpNow allows me to customize my responses.

Excellent support when needed. Tons of features, very granular control.

We have nothing to dislike at this time.

We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well.

The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff

Unable to steal support staff. Staff are great and loyal

They taught me how to create triggers and build a knowledge base

Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange!

I have not had any bad experience with Live Help

We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great.

Incredible customer service support and training.

There is nothing not to like, lots of useful functions in this service

It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections.

Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely.

I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification.

Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it.

I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive.

I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility.

Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent.

ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location.

A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises.

This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition.

ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me.

One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for.

Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk.

I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find

It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone.

I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device.

I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website.

Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u

I don't have no dislikes about the product I think it's great useable easy fun n manageable

Customer satisfaction

LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

The one part of the software that I do not like is that there is no way to make a certain user with greater knowledge higher no the priority list for callers. It would be nice to have a way to have most of the calls to one person rather than having it run round robin.

We are cutting back on phone calls, and that helps free our lines up for people who have more in depth questions, and need more time spent on the line for support, rather than looking for a quick answer.

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Reporting could improve, for example, it would be niece to have the time it took to answer an individual chat, how much it spent in queue, etc.

Ease of use, we do not lose customers by using LHN

HIPAA compliance was the biggest thing for us which LiveHelpNow is certified in. No other chat software is. Ability for our patients to text for support is also unmatched. Our patients absolutely love it. Facebook messenger integration and ability to send funny animated gifs is a cherry on the cake.

We do not use knowledge base product and it would be great to remove this tab from the console.

Ability for our patients to get in touch with our staff via chat, SMS, facebook and email.

I like the ease of the system. I like where it offers different options to better help customers.

My biggest dislike would have to be that inability to add our own words. Such as we use the word "collet" however it always prompts us to change it to "collects"

We are able to connect with our customers and assist them with anything they need without having to call into our call center.

Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time

Mac app needs slight improvements, be de-coupled from safari engine used

Connecting with our customers on any channel they prefer

LiveHelpNow offers our customer support staff all the tools they need to talk to our customers via eMail, Live Chat, or Call Requests. The ability to reach a customer wherever the may be trying to contact us is one of the best features. I love how we get data on what pages the customer is viewing to help direct our support, and the ability to tag and automate tickets and chats based on rules. One of my favorite features was the SMS text messaging chat ability, and now the Facebook integration.

The only true problem I have with LiveHelpNow is that it is based on Internet Explorer, which is more a personal gripe than a defect of the system. The download of attachments is a little clunky, as is uploading attachments to a customer ticket. The mobile app is also lacking and crashes a lot.

We are able to reach our customers on every device, and everywhere they are. We no longer have to be tied to one device either, as we can run LiveHelp mobile, web or desktop. We are able to get customers answers faster than a phone call in some cases, and provide self help methods for repeat questions. We see more conversions because customers are able to connect with us and get help quickly.

1) Ability to allow customers to text the store’s landline telephone number; 2) Existance of an app to use the service on the go, no matter where you are; 3) Service ensure you capture the customer by allowing a customer to chat or text you any time.

App needs to have a chime each time a customer responds to your chat or message. Right now, you are notified only when a chat is started by a customer. After that first chime, you have to keep checking to see if the customer replies.

By allowing customers to have immediate access to us and allow them to text or chat us any time, we have a higher ability to capture the customer and stop a competitor from acquiring the customer. We have a young customer base and the ability to text us is key. We build a relationship via text with the customer before he or she even walks in the store.