Mobivity Reviews & Product Details
Mobivity is a software platform designed to enhance customer engagement and marketing for businesses. It provides tools for personalized messaging, promotions, and customer feedback. The platform integrates with various digital and physical marketing channels, aiming to drive customer loyalty and repeat visits. Mobivity also offers analytics to help businesses understand customer behavior and optimize marketing strategies.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Love the support and easy access to peeps who can help us in time of need!
not much to dislike, aside from the fact they are west coast and we're east coast, but they seem to be available 24x7
segmentation, accelerating marketing performance
The Mobivity platform quickly allows us to pivot and test different marketing strategies to a group of consumers that love the brand.
Privacy is most likely the only concern that companies might have. But Mobivity does a great job to overcome those.
We saw a higher engagement with our consumers and a higher ROI on our marketing spend.
The ability to schedule future text along with current same day text offers. Additionally the "refer a friend" feature.
Nothing specific to the Mobivity platform
We have realized a great benefit from the Re-currency reporting portal
Account service. In the 5 years we have been working together, everyone at Mobivity has been on top of it when it comes to support. Mobivity has great account service. Everyone worked with a sense of urgency. Very attentive. I just wish the product had provided a much better ROI.
I just wish the product had provided a much better ROI.
Retargeting the guest. Benefits - an idea of how many guests do actually subscribe (Avg sub. per shop) and return on each offer.
The new user interface is clean and easy to navigate. The scheduling of a text process is thorough and simple.
When I send myself a test text message, I don't get the text blast so I've thought the blast didn't go out in the past. A test text should be considered something different.
We use it for sending coupons to a restaurant's customers. The redemption rates on the coupons are significant revenue drivers.
It can be layered into our CRM program. Drives store visits and incrementality. Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers.
Still working through our POS integration to ensure reporting accuracies. Overall very pleased.
Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers.
Mobivity has been vital in growing sales and traffic thru our 1 day offers and driving awareness around around limited time offers.
I currently have not experienced anything i have disliked.
We have experienced benefits thru additional sales and traffic using the Mobivity Platform
the dashboard as well as the support from the team there.
some sections of the dashboard is confusing, there should be descriptions under each field box
not being able to send out a Refer-a-Friend broadcast message
Great customer service, and representatives know what they are talking about. No middle-men or third parties necessary so when there is an issue (not frequent), they get to the bottom of it quickly. Interface is pretty easy to use and is flexible to your model.
Some inconsistencies in the more advanced data fields (such as POS data) occasionally.
SMS marketing.
easy to use , customization is easy easy navigation
when calculating some user fields, the performance is little slow. especially when using user defined functions it takes some time to process.
lot of manual work has been replaced
I appreciate our teams ability to meet out needs for many varying projects.
There are some limitations using the Mobivity platform
We are able to communicate directly with our most engaged fans and deliver great benefits to them. It's a huge resource to quickly communicate with your VIP customers.