PostHog Reviews & Product Details

PostHog is a transparent company that documents everything with a "build in public" mindset. Their extensive documentation and github repositories makes it easy to learn how to best take advantage of the platform and follow their product road map. The team is extremely friendly, developer focused, dedicates a lot of time to listen to feedback, and has been quick and responsive to all of our questions. As we've grown, the PostHog platform has been a flexible platform that's easily adaptable to our changing needs.

Some features on the company's near-term roadmap would be helpful to have now. Fortunately, the platform is under very active development, as seen from their GitHub repositories. One example is improved filtering by date and not operators on events and dynamic cohorts. It'd also be helpful for more of an emphasis to be put on non-active customer tracking and churn risk.

PostHog helps us understand how our users are benefiting from our platform. Their intuitive dashboard builder for breaking down the incoming event data has made it easier for us to better service our customers and understand what features to build next. I've tried a handful of product analytics tools, and PostHog has become the obvious choice for our needs.

Hosting PostHog on our own infrastructure was easy to do and means we can be confident that our data is safe and shared with as few platforms as possible. This is really important to us, as we’re often dealing with sensitive data.

The platform is still growing. This is good, because the software is constantly improving — but we do find bugs sometimes after updating our deployment.

We’re tracking how users engage with our platform, where they fall out of our funnels and what the overall trends in behavior are. The data we’ve gathered has helped us make several important decisions about where to improve our platform.

Easy to use, great docs, integration was super easy to set up.

I hate the way the recordings are charged for. It is charged for per session versus per time. Our use-case has lots of small sessions, and over recording time should be small, but we run through to # of recordings so fast that this feature is useless for us without paying more than our AWS bill.

Gives us visibility on product analytics and get a sense of user behavior. The session replay is a great product but the pricing structure on it makes it unusable for smaller, high-volume sessions.

I haven't had a chance to try everything yet, but so far I love how great it is to setup and how it looks like they are growing their features with the needs of the apps I build for clients.

As I'm learning the product, I find myself having to frequently reference the documentation in regards to how certain features are intended to be used.

The analytics package is great for understanding how our users use our products

Posthog was easy to integrate in several of my Nextjs project and it provides me with very useful insight and understanding on how my users interact with my projects.

I really hope they are working on a mobile app. This would be even more useful

It give me insights on how users interact with my products and help me to support them better

Incredibly straighforward to set up and troubleshoot. Ability to identify users, export data to a Martech stack, and get into user information all feels at your fingertips with minimal effort. Integrating our website was only a few lines of code. And small thing, but I love the brand copy. A few delightful easter eggs in the tool which always make using software fun.

The UI of the page feels a bit overwhelming at first, and some features feel a bit buried.

We knew we wanted to monitor our web app, but felt overwhelmed with how tools might integrate with each other, when to use, etc. PostHog made it easy to just pick one thing and get a majority of the value we are looking for as an early start up.

We mostly wanted to get a reliable session recording tool and finally are quite happy with posthog. The product is high quality and very reliable. Their blogs are informative about what issues they faced and how they solved them. Which made us trust the product even more. We were using ms clarity earlier but switched to posthog

Haven't found anything to dislike yet. Its quite easy to use.

We were using clarity earlier and we had a few issues like unexplained endings in recordings and a lot of missing recordings. We couldn't find a reason for it and also got no help from the ms team. I read a blog on posthog's forum about how they dealt with such issues. Their approach seemed reasonable and just the focus on those questions meant that they had already handled such issues. This was very affirming that at they care if their product works well unlike ms. While using this belief was reinforced and now we're pemanently using posthog.

Very quick and easy to integrate and get much more analytics than I could get from google analytics

I dont get responses from my support messages

Very easy to capture events which is useful for analysing how our metrics change over time Easy to review session replay to debug issues presented by users

It's OSS, very intuitive too. We integrated it in few lines, and right after deploying it worked. It's become our dashboard for everything.

the sql mapping is not really intuitive, it does not autocomplete the data i know it's there

We can track usage without being creepy, allowing anonymous users too.

Autocapture has been such a game changer for our company. With other tracking products, we'd have to work out what we wanted to track upfront, and whenever that changed. We'd have to wait weeks for data to catch up once we add a new tracking event. Autocapture with retroactive event defining has been such a big improvement for us.

Wish that session replays were available on Android too.

We found a lot of other analytic platforms really clunky and cumbersome. Posthog just makes everything easy and helps us surface the insights we need, without hassle. A lot of our Posthog usage is understanding how people find our site, and then monitoring their progress through our signup -> onboarding -> conversion funnel. Being able to quickly visualise these funnels has really helped us work out what parts need optimising and different approaches.

PostHog is easy to add to any project - even ridiculously old ones that could benefit from some modernization. Not to mention, the setup, handling, and documentation are stupid simple. Any dev (including newbies) should have the ability to easily implmenet this into any project they need. I haven't gotten into all the features yet, but love the ones I have tried.

The only concern I currently have with PostHog is longevity, but kinda doubt it's gonna fall away anytime soon.

We need to test new features with subsets of users, and this implementation makes it easy.

I like that PostHog is an open source project and has all tools in one place: recordings, analytics, and funnels.

I think the UI could be a bit simpler, e.g. Mixpanel has much simpler UI which helps non-tech people onboard faster.

We understand our users better and can react faster to user-facing issues.

They provide good quality recordings of our platform, so the Customer Support can verify user activities.

Sometimes it's hard to find your desired recording, but mostly all is fine.

To replay what happened on customer account and understand better how to solve problem for the customer case.

PostHog makes it easy to understand the performance of your product and business with highly customisable dashboards. It's easy to implement in your product with SDKs is available in most languages, and connections to customer data platforms (CDPs) like Segment. It also offers value-added features that competitors would make you pay for as separate products, like A/B testing and feature flagging.

In my experience, even with relatively small amounts of data, it can take a long time for the widgets on dashboards to load. This means that the experience of exploring my data with PostHog isn't quite "as smooth as butter"!

PostHog is helping my business to understand customer behaviour, so that I can make the right decisions about where I invest to have a more successful, engaging and well-monetised product. I can understand the impact of changes I'm making on performance (for example, are my daily active users [DAUs] increasing or reducing over time?) and understand where customers are dropping off in certain flows.

Like many other analytics tools, there is a steep learning curve to get going. That being said however, Posthogs live viewer makes it super easy to define events, and set up insights. Really handy tool to gather product and UX improvement areas. Their customer service is fantastic too - they have a designated Slack space for the community where you can ask CC questions and usually get personal help and advice within a matter of a few hours.

It can be a little confusing understanding how to get the insight set up that you are after. Easy enough to defin ethe event, but assinging it to an insight can be a little tricky. They do have a lot of learning resources though, so not the end of the world.

It is allowing our teams to track the impact of feature releases, as well as identify areas of improvement and further research

Self-hosted session replays and potential to become a complete suite of product ops

Pretty complex UX, we can do much better in simplicity and guiding regularly for best utilization.

It's helping us become more proactive to customer delight by reactively identifying opportunities to improve the product experience by identifying bugs, friction areas and areas to dive-deeper into product value.

easy to get started on event tracking in posthog

given the nature of the product area, bit cumbersome to do all the figuring out to make it work.

granular insights into user behaviour related to product usage. helps find out how to evolve the product

We use posthog for various purposes in our organization , Main things is it helps in capturing the status of each events created in Mobile App through LIVE EVENTS and INSIGHTS.Able to create Dashboards of our choice to monitor the Weekly and monthly user access of the App and monitor the status.Also have the feature of recording the session and replay it . Individual Person and group based validation can also be done for particular features like observing the status of usage of features only BETA USERS.

Event doesn't gets updated immediately on click in the APP , sometimes there is delay of an hour and sometimes it is quick. So makes the developers confused whether the events are created correctly.

Differents metrics can be tracked with same tool , mobile app , dashboards their error logs ,events everything can be captured on daily basis. Can group it for weeks , months and years check the usage status. If there is sudden drop in usage it indicates the error in that feature , which helps in debugging and resolving the issue faster

Mainly I like Live events and tracking on events. Its very easy to create a Dashboard and user-friendly to use. We can see the actions performed on our applications and will get the graph.

It takes time to load, needs to work on loading time. This is the only thing i dislike about PostHog. Rest everything works fine for me as it is very useful for our work.

It solves manual handling and saves lot of our testing time. We majorly use for dynamic clicks to segregate the actions on the click and helps to track so many things.

Posthog is a great tool that you can use to get insights on the usage of your platform with multiple tools like: * easy to integrate * unique user filtering * recordings of the sessions * build funnels * really good and complex dashboards with insights into your platform. Overall it is a really powerful tool that can help you get a good vision of how people are using your platform.

Even though the tool is really powerful it can be scary for new users, or not tech people to build the dashboards or navigate the platform in the first moment, it is something really hard to solve so not sure if there is a lot they could do to change that. Also sometimes to understand why some reports are not getting to the point that you need can request you a little more effort than you would need.

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