RingCentral MVP Reviews & Product Details

The actual phone service, when it works, is good.

When any issues arise, the customer service is terrible. Tickets are closed without actually being resolved and the company's agents don't seem to actually read tickets before reaching out. Our admin was no longer with the company, and when we needed admin privileges transferred, RingCentral was insistent on contacting our former admin for authorization. When we added users, they weren't working properly and the response was so slow (the first ticket was closed without being resolved, the second took days to get a reply) that we ended up having to just figure it out on our own.

The service itself, when working, is fine. Our sales team uses it to make calls.

The calls work and don't drop. I don't run into issues with calls dropping which is nice.

Ringcentral SUCKS. I hate using this system. Our company was terrible at implementing it - they basically said your old phone system is gone, here's ringcentral. Our ringcentral training was so bizarre, they went over features that we won't even use and were talking crap about Zoom on the call which is hilarious because they white label Zoom on their platform! -You cannot search calls or texts by typing in the number, good luck finding a previous conversation in RC! -We have no integration so none of the calls are logged -Theres a terrible ringback tone you cannot get rid of so every customer thinks they are calling a call center -None of the calls are recorded, good luck getting feedback from your team -No MMS -You have to click 4 different buttons in the mobile app to go to texts or phone calls

Benefits are few and far between, only benefit is you can call and text. The app sucks to use both in browser and on phone. This system is the worst part of my job.

The admin web interface is easy to use and there are a lot of good features in our offering such as Monitor, Barge, Whisper.

Call quality is not consistent at all. Audio will drop about 30 seconds into the call and the quality of the connections is pretty poor when the audio doesn't drop out. When asking support engineers to assist, they will cold call out the blue and will try to troubleshoot the issue and ultimately blame it something that's not on their side such as a Huawei router causing issues because of the factory settings and will prompt you to acquire "new" routers that have been discontinued by their manufacturers (yes, the KB isn't up to date with current hardware models. They're all end-of-life models). If for some reason you do end up being assisted but can't take the call because you're on a meeting, expect a long and arduous process to get someone to try you again because they don't try very hard. The analytics are also pretty buggy and don't reflect many changes that are made via the admin interface and when you escalate a ticket, you get a response claiming that the values will update in 24 hours (it's been at least a month...).

Provisinioning phone lines is a breeze

Ring Central has an impressive list of features.

Service was horrible. We dropped calls al the time. Connections were horrible even though our internet speeds were with in their recommended specs. Customer support was difficult to reach and generally unhelpful.

We used it as our primary business phone system but have since switched to a different provider.

I like the Glip application features. It is nice to be able to send internal and external messages from one app. The meetings are pretty good as well, I like the ability to take control of one's screen.

I do not like that it does not have traditional PBX functions such as ring groups(hunt groups) and that there are too many apps. There is Glip, Meetings, RC for Google, and RingCentral Phone. Can we get one streamlined app? The sales teams are extremely pushy and aggressive, to the point that it is almost excessive.

I do like the Glip app a lot. You can set up "teams" or groups for messages, set tasks, etc. This has solved the problem of being able to really control meetings.

When it works, it works pretty well. They have lots of features when they work. Heaven help you if you have a problem, however.

Ring Central does very little to support their customers. You'll run a gauntlet of hidden charges, careless account managers, and people who barely English. They had the gall to try to charge my credit card for another year of "service" after I cancelled the account and ported my numbers out to Grasshopper.

When you call in for help, they give you the runaround, shift you from one person to another, and no one can help, but always the other guy can. They tell you the price will be one thing, but it's always higher. Did I mention that they charged my card AFTER I DISCONTINUED SERVICE? Avoid vigorously.

I like that I can transfer by typing in colleague names. I like that I can choose to ring to a device or the computer.

The reporting on ring central is very inconsistent and often incorrect.

I work remotely and with Ring Central I'm not required to have a phone line or desk phone. I can use any computer or phone to log in.

provides option to use phone or computer audio and/or video

Our clients can never get into our meetings. Last 2 presentations delayed by 20 minutes each due to "technical problems"

Trying to use for sales presentations/demo's to clients

I have no positive feedback for ring central.

Can't ever connect properly. Can't automatically mute people - so meetings take 10 mins to get everyone to mute their phones.

None

They false advertise what their service can do. Essentially every call comes in on two lines and if someone is alone and is on the phone when a second call comes in, the person has to go to a different phone to answer the second incoming call, they can’t put the first call on hold, and answer the second call on the phone they are using. If someone is working remotely, they do not have any idea that a second call is coming in and can’t answer it even if they wanted to!! So we have 3 months left in our contract. I admit to being stupid and not doing a month to month agreement. Shame on me. We asked, politely to be released from our contract a few months early since they could not deliver the services as promised. We have found a service who can set the system up the way we require and, for the health of our business, wanted to switch to the new company.

We have found a service who can set the system up the way we require and, for the health of our business, wanted to switch to the new company. Nope they would have none of it. After almost an hour on the phone, speaking to 3 different rep, the final being “Vince”, all of whom would not listen to anything I was saying. There was absolutely no consideration of the fact that we had worked on trying to fix this numerous times to no avail. There was no consideration that I was a dissatisfied customer. All they could do was repeat that I had a contract and had to pay the three months remaining if I wanted to terminate the service.

Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service.

when it works, i can have my meetings. but i don't like it and prefer not to use it.

despite following the directions, i often has issues when administering meetings. i has gotten to the point where we have to test it before every meeting. sometimes we can't login or our meeting attendees can't connect. it's not easy to use like its competitors.

we are able to do a screen share on trainings for clients

I like the ability to add multiple numbers for my different sales territories.

There were far too many dropped calls. Way too clunky while on the road. Really not a very mobile product. This didnt help our young company look very professional to outside clients.

Video meetings while on the road in sales. This didnt work very seamlessly.

Their easy sign up and use of procduct.

They have the worst implementation & support of any saas product.

Voip, and organizing a central phone system.

Nothing. This product creates widespread inefficiency at our organization. Buyer beware. It's probably good for really small businesses, but it doesn't appear scalable for large organizations due to the amount of issues, outages, and poor quality our organization has been experiencing.

Everything. I don't want to be hyperbolic, and I can usually find the good side of any product, but the main purpose of RC is to make calls, and host meetings. When a large portion of our sales organization cannot do that, it's a big problem. Frequent outages, low call quality.

RC has only created business problems.

Theoretically, all the integrations with Salesforce would make this product really amazing. If RC within Salesforce automatically logged calls, etc.

The biggest problem is the call quality is, for some reason, pretty poor. VOIP calling is supposed to have a clearer signal than a cell phone, but in my experience using RingCentral at 2 different companies, this is not the case. The worst possible outcome is when you reach a prospect and can't conduct a call, because you can't hear their responses, or they can't hear you.

See above. No real benefits have been observed, and therefore I just use my personal cell to make calls, which thankfully, my company is supportive of.

I can call straight from Sales force which makes it so I can have a more efficient workflow. I am needing this to stay in touch with sales prospects and clients. It is an awesome tool but needs some consistency.

I need to update this desktop app daily. Seems like they are always pushing bug fixes that require a full uninstall and re-install. Having to spend 5 minutes every day is kind of defeating the purpose though I probably do spend less time dialing.

I am more efficient with my work by calling direct links vs typing every number. Again, minimal benefit but a benefit none the less. I do like the UI but if they can allow me to end calls from salesforce then I will be able to work even faster and with better quality.

Lots of features and ability to make your company feel professional through switchboards and automated greetings.

TERRIBLE customer support. Everytime I call I end up getting a call center in the Philippines. After 5 or so minutes of verifying account information and basic troubleshooting, my support tickets are never resolved. I was promised a call back multiple times, never once was called back. Please avoid if you value your time and sanity.

Needed a company phone line with the ability to transcribe voicemails and route calls.

Everyone has it at my company but I've only used it two or three times so I can't say too much.

Really clunky and spotty connections. The WORST is that it unexpectedly defaults to camera ON when joining a meeting until you override the setting.

Collaboration Communication

Ringcentral's chat platform Glip worked well for our teams

Inbound calls were difficult to receive with many programs running at once. There appeared to be a slight delay in the calls often- leading to talking over one another. Conference calling only allowed for four numbers to dial in.

The teams were hoping to save money and move toward softphones

can't figure out the problem, it isn't worth calling them. We have done all their suggestions including increasing our internet band with and dedicating bandwidth to the phones. This did not fix the problems they were suppose to. It seems like their issues are with the way their system actually handles the calls. I'm writing this review while I have been on hold (31 minutes so far and haven't gotten to speak to a real person yet!) to find out why this mysterious $379 charge started showing up on our bill for "20,000 minute toll free bundle" that we have never heard of nor did we sign up for. We are in the process of switching to a different phone system.

Ring Central's website advertises 24/7 Customer Support, yet this service isn't available 24/7. WHY? Sounds like FALSE ADVERTISING to me. Was on hold yesterday for an hour and ten minutes TOTAL TIME on 5/30/14 trying to resolve a tech issue. The Tier 1 person fumbled for 30 minutes and couldn't resolve the matter. I had to hang up because I had client calls back to back and was already 30 mins+ late for my first call. I COULD NOT make those calls from my Ring Central Softphone because the issue was not resolved. As a result I had to use my cell phone in an area where service was shoddy. VERY unprofessional to say the least. I would be better off going to a rotary phone, this is a MAJOR problem. Your business will suffer for it, not to mention your checkbook. All my cards, letterhead, and advertising have this call dropping joke listed. This company knew about this problem, but took my money anyway. Don't bother with WRONG CENTRAL.

If you’re a start-up company you’ll like the features and quality (as long as you have a fast internet connection) but if you’re an existing company looking to get away from an expensive, outdated on-site phone system, look for another option.