Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The smart technology of finding customers
everyting is fine for the moment, we will use it further. Suggestion: integration withh whatsapp
The communication with the customers
I am very happy with smartsupp, a live chat tool for websites. It is easy to install, configure and use. I can communicate with my visitors and customers in real time, help them, answer questions and solve problems. I can also analyze the performance of my chat, send personalized messages and set up automatic replies. Smartsupp is a great tool to increase customer satisfaction and conversion rate. I recommend it to anyone who wants to make their website more interactive and customer-friendly.
The smartphone app could have some more functions.
Incrasing customer support.
Könnyű kezelői felület, jól néz ki. Tetszik, hogy van ingyenes próbaverziója.
Jobb lenne, ha teljesen automatikusan a chat GPT válaszolna a kérdésekre.
Ügyfelekkel való kommunikáció egyszerűsítése
A great Prestashop integration, very easy to configure, and good customer support. I use every day the app in my online store to communicate with my clients. 5/5*
Nothing, all the features are excellent. But may a cheaper plan for new users can be good.
Online attention and support to all my clients.
I like the auto response features, ensuring all customers that visits our site get counted and helps to build our product and makerting strategy. The support also is topnutch. Ease of use and setup of the software is also best out there it also integrate with other software easily. No conflicts with other software
Most of the features are use are all best. There is nothing I've found about the software that point out as bad
It's helps with automation of live chat, generate leads for our business
Snadná instalace a uživatelsky přívětivé nastavení
Zatím jen cena ale to je problém jinde :)
Aplikuje řešení na problém nerozhodných zákazníků
Simple but powerful, user friendly to setup and nice to follow up the web activity.
Nothing at this moment; may be could include a wider range of payment options.
Our product is medical device and the sales are very technical, that makes not easy to buy without assistance. Now we have a very easy way to assist our customers.
Jak jednoduché je nastavení chatbotu a automatických odpovědí.
Používám zatím jen chvíli, takže zatím nic:).
Odpovídá na nejčastější otázky
Excellent experience! Smartsupp is a powerful AI system that gives us the comfort that our website traffic will go answered at all times.
I have no hesitations. Great experiences only
It allows potential riders/customers to learn about information, pricing, and booking.
What customers see on website Chatbox are very helpful when i cant't replay the message and customers leave the e-mail adress to contact them
At the moment I don't find any disadvantages of this application. I've found everything useful so far
he application allows me to quickly contact customers and we can answer questions as quickly as possible. So we don't lose the customers
Bardzo przydatna aplikacja, dzięki której możemy kontaktować sie bezpośrednio z klientem będącym na stronie. Ratować porzucone koszyki, czy też tłumaczyć niejasności.
nie ma takiej pozycji. Oczywiście cena jest względna.
porzucone koszyki, oraz szybką komunikację z klientem
I like the fact, that it is well-connected to the every website provider, there is. Easy to use. Fast implementation.
Nothing really, maybe the fact that they got a bit more expensive than they used to.
Increasing conversion of the website. I would say up to 10%. Engaging with customers is really nice
A great tool to get in touch, right away, with potential customers and maintain a relationship with them even after contact on the chat. Easy and intuitive!
Right now there are no things I don't like.
Make initial contact with customers and give assistance with initial questions and curiosities that may arise.
Easy communication with customers thanks to which I have a larger number of customers
Can't fault anything, maybe the price is a bit higher
It helps me contact customers and help them make decisions
There are many advantages of using Smartsupp chat, including: - possibility of introducing several agents - mobile application that works great - chatbots - they handle things for you
- It could be a little cheaper :) - more appearance options
The most important thing is that it answers simple, repetitive questions from customers.