Survicate Reviews & Product Details

Ease to create and publish surveys, integrated with our Intercom.

Sometimes it's slow to load a survey with many respondents.

More visibility over our customer base insights.

- Easy software - Lot's of options - Great reporting

When creating a personal trial account, not possible to add it to an already existing paying company account.

We can see where the problems lie that our customers are facing and can create easy plans to make it better.

Simplicity of the data export API, very easy to work with

Nothing in particular, I'd have loved to have a link to response details in the response JSON array.

Getting user feedback

Great tool when you are starting to work with surveys. We are a start up company and insights that we are collecting via Survicate from our customers have been extremely helpful to grow our business. User-friendly survey editor, quick and friendly customer support.

There is a potential to develop more capabilities, features (comparing with SurveyMonkey), paid panel across multiple countries.

Customers product feedbacks, usage surveys, other customer behaviour insights. We know our customers better and we can target them better (we use mailchimp integration).

Support is always very quick. It is compatible to many different systems and easy to integrate Documentation is very helpful.

I'd like to have more demo videos and documentation about use cases, since it is what we use everyday

We know our clients better since we can interact with them easily, and we can personalize their experience through the different channels we have thanks to the integration with Survicate.

The ability to ask survey questions and then ask follow up questions automatically based off responses. The integration with Intercom is key!

You need to pay for access to raw data...

Engaging with customers and measuring NPS

The targeting aspect of Survicate lets us pass custom attributes within our SaaS product to ask the right questions to the right people at the right time. This level of granularity makes sure that our results are virtually never in question when obtaining survey results. Furthermore, the combination of the number of survey types to choose from and customizable attributes makes Survicate one of the best survey tools I've ever used. For any SaaS company, client feedback about product, reputation, and service are integral to that company's growth and Survicate helps us quantify those metrics in simple ways.

Haven't found anything I dislike. Everything from product to service is great.

Trying to quantify client perceptions about new features, our service, and overall product. We're a company that's in over 50 markets around the world, so being able to use custom attributes to deliver surveys in the native language of our clients is extremely key. Furthermore, distributing surveys based on business role's is also key when we need executive feedback, for example.

Friendly UI, Well presented and informative reports. Able to add some logic behind surveys. Able to customize via css..

If the solution you need does not come out of the box it might be difficult to find out help.

Quick updates and customer notifications about new online services. Customer feedback about UI changes and new services. Directly involve our customers in some decision making process through surveys: e.g.: we launch a survey to let our customers name a new service we were developing for them.

Survicate works really fast to collect the right feedback from your audience. Survicate virtually supports all kind of feedbacks that you could ever need, from single choice feedback, contact form, and text answers. Your audience can chooses to be anonymous, therefore can be used to get full anonymous feedbacks. Works really fast.

Survicate is just a perfect place I know to get easy feedback from users. It has no negative side.

Survicate is what we use to get an amazing insight on however we are performing at the moment from our customers perspective

I've tried doodlepoll in the past and it was frustrating. Survicate was very easy to use and I was pleased with the results. Will definitely do it again.

I've only used it once, and I had no dislikes.

Polling various committee members to find out what dates/times work best for them for meetings. I got all of my responses within about 15 minutes.

integrations with other tools I use are great

still waiting for mobile SDK, maybe some minor details.

responses very quick which saves time

Having a Google Analytics plug available to keep every report at the same place

A small lack of informations regardless what's need to bu plug or not. Like for the questionnaire, this is an other configuration than for polls, it should be hilight somewhere

Website optimization, it really helps to gather technical and behavioural data about our users

It offers really helpful support. It's a perfect way to collect important feedback quickly. I was really impressed by the possibilities of integrations with other tools, which is very valuable.

I don't know if there's something I don't like at survicate. When I started using it I had some problems with settings and options because there were too much of it, but I don't think it's disadvantage, I would say that it is rather advantage.

That's the fastest and easiest way to collect feedback and data. Surveying my customers and supporting market research. It also getting insights for communication.

The level of care put into design details is doing the job! I'm amazed how easy to use the product is. It also offers integration with wide range of tools for email surveys and marketing platforms.

Would like to have mobile SDK already.

It helps me to gather vital insight from my existing and potential customers. It allows me to better assist them and offer focused service.

This application is very ease of use and has well-developed user experience interface

There is nothing I can think of that that I would dislike at this time.

Great tool for all survey/data gathering needs.

Great customer support, very user-friendly interface, fast feedback. Strongly recommend.

I'd prefer to have better control over design

I can collect feedback from website visitors really fast and in easy way.

easy integration, great performance and top support

There is nothing really to dislike. Survicate just have done the job. The export feature can be improved. For me it makes no sense to get an email first. Why can I don't download it directly?

We would like to learn more about our customers needs.

What I like most: It is easy to use and you can implement a survey within minutes, you have a great support 24/7

The library is great, but it missing some further descriptions to be really good. Informations like, why to use this questions and in which areas it should be implemented. I hope the library is still in progress and will be updated in the next weeks/month.

We want to solve a ton of general questions like, why do people use our service, how satisfied are they, did we meet their expactations ... We are just in the beginning of using survicate, but already answered some questions...

The rate of the response is great. A lot of feedback collected in really short time. I'm quite impressed with precise targeting system and how easy to install and good looking tool it is. It is also great that Survicate allows to send data to other apps thanks to integrations. And it works really well.

It was a little difficult to understand survey logic at first sight, but I found some articles about it. Also support team is very helpful and patient.

I find it great help for improving the website and purchase process. I also wanted to check if everything on the site is easy understandable for visitors. I found some issues and now the whole process of purchasing is easier and more friendly, and as Survicate shows everything goes more fluently.

We used Survicate to collect feedback on our new website. Since we didn't have too much visitors, we really appreciated the response rate that we got with Survicate. Widgets are unobtrusive and elegant. It’s very easy to install Survicate - we used Wordpress plugin, to install it. Generally It’s very easy to use.

Targeting was difficult to understand but we got a lot of help from the support.

We wanted to get general overview of what people think of our new website.