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WordPress.com
4.4
(2,501)
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
WordPress.com Categories on Findstack
Ask Questions about WordPress.com
What WordPress.com is best for?
How does WordPress.com compare to Jimdo?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 20, 2024
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
May 03, 2019
 Source
Overall Rating:
5.0
RW
Ra'chell Rocky W.
Administrative Assistant
Share
"Using Wordpress for business "
What do you like best about WordPress.com?

I like how diverse Wordpress allows to be. From being able to customize templates and truly have free will with the HTML.

What do you dislike about WordPress.com?

How complex it can be. Even though I love how diverse it is, it's a little overwhelming to use for basic learners.

What problems is WordPress.com solving and how is that benefiting you?

Helping showcase what the East Coast has to offer.

Small Business (50 or fewer emp.)
May 03, 2019
 Source
Overall Rating:
5.0
WM
Whitney M.
Administrative Associate
Share
"Wonderful Experience Using WordPress"
What do you like best about WordPress.com?

Wordpress is incredibly simple and easy to use, and looks very professional, both while using and after posting. I love how easy it is to find other's blogs, and post my own.

What do you dislike about WordPress.com?

I have yet to experience any downsides with Wordpress.

What problems is WordPress.com solving and how is that benefiting you?

Wordpress provides a great platform for me to publish my own articles, essentially. It gives me the tools to be able to create my own business, as opposed to trying to freelance my work out everywhere.

Small Business (50 or fewer emp.)
Apr 26, 2019
 Source
Overall Rating:
5.0
AH
Abigail H.
Blogger/Freelance Writer/Instructor
Share
"Easy to use- No matter your level of experience!"
What do you like best about WordPress.com?

I love that Wordpress has a lot of free templates and online tutorials and videos to help even a novice webmaster build and maintain a website. There are a lot of drag and drop options, so you don't have to have any sort of HTML experience to build a professional website.

What do you dislike about WordPress.com?

Some of the features are not user-friendly and it can take some googling to figure out exactly how to make the features work for you.

What problems is WordPress.com solving and how is that benefiting you?

I found a way to access a point of sale system and integrate my PayPal checkout, enabling me to monetize my website and sell my ebook.

Small Business (50 or fewer emp.)
Apr 16, 2019
 Source
Overall Rating:
5.0
Aaron W. avatar
Aaron W.
Head Editor
Share
"Wordpress is the easy open-source I've been looking for."
What do you like best about WordPress.com?

The sheer amount of options and tools available to me, while I don't use nearly all of them, I appreciate that they are there, and are easy to understand and use.

What do you dislike about WordPress.com?

I get a bit confused sometimes with the lingo and jargon, but that's mostly on me for being new to web development

What problems is WordPress.com solving and how is that benefiting you?

I needed a new site for my personal business, somewhere to guide potential clients while still remaining a personal place for my content.

Small Business (50 or fewer emp.)
Apr 15, 2019
 Source
Overall Rating:
5.0
Michelle L. avatar
Michelle L.
Practice Manager, Rp®
Share
"There is a learning curve with the use of WordPress, but once you get going it is super easy"
What do you like best about WordPress.com?

You have the freedom to customize WordPress to your needs without any restriction. WordPress is extremely flexible, you can build and create any type of website you want. Its free to use. There are plugins that cost some but most are reasonable. WordPress gives you complete control of your website. You own and control your website files and data. You are not tied to a particular web hosting company and can use which ever hosting company you like.

What do you dislike about WordPress.com?

WordPress does not come with a built-in drag and drop website builder. It will takes you some time to get familiar with it and learn the basics. There are tons of videos out there to assist with this. You are in complete control of your website which means you have to handle all of your security.

What problems is WordPress.com solving and how is that benefiting you?

Once you learn the site, you can build an amazing platform.

Mid Market (51-1000 emp.)
Apr 04, 2019
 Source
Overall Rating:
5.0
Jasmine A. avatar
Jasmine A.
Technical Support & Marketing Administrator
Share
"Good but needs improvement"
What do you like best about WordPress.com?

Customizations are easier to implement and thus gives flexibility to design.

What do you dislike about WordPress.com?

Need to install too many plugins which do not come out of the box and leads to increased load time.

What problems is WordPress.com solving and how is that benefiting you?

Content management. Marketing tool. Internal team enablement

Small Business (50 or fewer emp.)
Apr 04, 2019
 Source
Overall Rating:
5.0
Aileen Z. avatar
Aileen Z.
Redacción De Contenidos
Share
"The easiest way to create websites"
What do you like best about WordPress.com?

With WordPress, the process of creating websites is straightforward, the interface is user-friendly, and, the best part, everything is so well organized that is easy to personalize any page that you are creating with just a few clicks. Also, you can add all type of media to every website without problem: videos, photos, infographics, and multimedia interactive resources.

What do you dislike about WordPress.com?

Sometimes WordPress crashes without any previous warnings, and this causes that you should reinstall WordPress from scratch and start all over again, but in most cases, you can recover everything without that being a big deal. Also, if you are new to the programming world or web site development/design, you can experience some difficulties when creating a new website, but fortunately there are several WordPress tutorials down the web to help you learn the whole process.

What problems is WordPress.com solving and how is that benefiting you?

A blog post is one of the main tools when you are in the marketing world, so having a resource that allows you to create websites, land-pages, leads and more quickly is helpful. Also, as the platform is so easy to use, let all the content marketing companies diversify their work offers as you can easily create websites to fit your clients' needs and make them happy. Personalize websites themes is also difficult-free when using WordPress, as basically let you create websites from scratch that accomplish what clients needs, or even use one of the multiple theme's options that WordPress includes. This WordPress included templates come classified in diverse categories, so it is easy to find one that adapts exactly to your client needs, and reduce significantly the amount of inversion needed

Small Business (50 or fewer emp.)
Apr 02, 2019
 Source
Overall Rating:
5.0
AK
Alex K.
Marketing Coordinator
Share
"Wordpress is SO easy to use!"
What do you like best about WordPress.com?

I am not professionally trained in website design, however, because of my job I am required to do some website management and blog posting. Wordpress makes it so easy and very unstressful. Especially when it relates to blogs, there are so many images, button, graph, column, gallery, etc., features that can be used to really make your posts stand out. It is also very easy to go in and make minute changes to your website like text and images. We have people who take care of the big stuff, so with that being said Wordpress is a great platform for professionals and beginners to use.

What do you dislike about WordPress.com?

Sometimes I run into issues when uploading images for some reason. This could definitely be on my end but it seems like there are very specific regulations for image types/sizes, etc., that can make it difficult to get things done as quickly as I need to. It is very difficult to find a phone number on the Wordpress website. I have yet to find one. I am old school and like to make phone calls when I am running into issues.

What problems is WordPress.com solving and how is that benefiting you?

Blog posts - This is a big one for our company. We are a company that needs to stay up to date and let our audience know what is going on. We do this with our blogs and Wordpress makes it so easy to design and post blogs that stand out.

Small Business (50 or fewer emp.)
Apr 01, 2019
 Source
Overall Rating:
5.0
NF
Nadim F.
Doctor Otolaryngologist And Software Geek
Share
"The most complete and reliable CMS"
What do you like best about WordPress.com?

It is possible to create pages of all kinds and visually professional in a short time without being an expert. Once installed you can quickly set up pages combining photos and almost all types of media you want. It is totally free.

What do you dislike about WordPress.com?

Solving Wordpress problems is not an easy task: while it is easy to use, Wordpress is not easy to solve. In many cases, you may need to simply reinstall Wordpress if you encounter an error, which can mean wasting time and work.

What problems is WordPress.com solving and how is that benefiting you?

Wordpress is the best alternative to position a small business on the web quickly since good SEO. On my website I use it to publish all the advances on otolaryngology and facial plastic surgeries. It has been much easier for me to upload new content to my website and keep it updated.

Enterprise (> 1000 emp.)
Mar 20, 2019
 Source
Overall Rating:
5.0
DL
Deena L.
Sales And Marketing Specialist
Share
"Web Hosting made easy"
What do you like best about WordPress.com?

I like how adjustable everything is with Wordpress with regards to site and blog the board! It makes constructing and keeping up a site a lot simpler than hardcoding a site. There is a module or a subject for all that you could need or look for from a site! The best of the WordPress framework is its conduct in the system, it is steady, instinctive, the spaces run quick and since the WordPress group keeps it refreshed, there are no contentions in modules or formats that could prompt accidents or disappointments in the execution of the cms.

What do you dislike about WordPress.com?

It isn't easy to understand and practically overpowering! It requires a long investment to learn and at times the documentation isn't the most supportive.

What problems is WordPress.com solving and how is that benefiting you?

I make websites rapidly, which can be helpful to dispatch sites or web journals that needn't bother with much specialized support on my part, committing more often than not to make content. To the extent the advantages are concerned, you can make speedy alterations. There is no compelling reason to stress over security as the page is facilitated by the product supplier themselves. Wordpress has made web alters and relocation forms exceptionally simple and helped us become capable in wordpress and wordpress based customers. There are such huge numbers of individuals who use wordpress for web based shops,landing pages and entire sites that it has turned into an absolute necessity have.

Small Business (50 or fewer emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
RM
Roger M.
Roger M
Share
"WordPress the best tool to manage different sites"
What do you like best about WordPress.com?

What I liked the most about this tool is that it has a reliable interface, as well as the easy form to have simultaneously manage of several websites, it contributes with speed and efficiency in my work.

What do you dislike about WordPress.com?

Until now, there is nothing that I do not like to use WordPress, I have learned to handle each functions and they have given me the opportunity to be more practical in my work.

What problems is WordPress.com solving and how is that benefiting you?

What I really see very interesting is that I can manage multiple pages and it has allowed me to develop different types of projects.

Small Business (50 or fewer emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
KM
Kenneth M.
Kenneth M
Share
"Saving time with WordPress"
What do you like best about WordPress.com?

Something that makes me feel empathy with WordPress is that I can know with exactitude what plugin or theme have each webpage. The general view that I have of all my websites that I can manage is incredible, because the program allows me to recognize when the site is working and it let me follow the time of the activity.

What do you dislike about WordPress.com?

I am disappointed with this programmer in the aspect that I can´t create tasks, and it would be nice because it will make easier my work.

What problems is WordPress.com solving and how is that benefiting you?

But, this tool helps me to verify what web pages have or not security copies.

Mid Market (51-1000 emp.)
Mar 05, 2019
 Source
Overall Rating:
5.0
Werner S. avatar
Werner S.
Graphics And Website Designer
Share
"Easy, professional and stunning websites with Wordpress!"
What do you like best about WordPress.com?

Wordpress offers a very large variety of themes that can be used either free or as premium customer, that allows one to create amazing looking websites in a fraction of the time

What do you dislike about WordPress.com?

Wordpress is not for beginner website developers. One needs a bit of understanding to work with Wordpress

What problems is WordPress.com solving and how is that benefiting you?

Building amazing loooking websites that oozes with professionalism

Small Business (50 or fewer emp.)
Feb 13, 2019
 Source
Overall Rating:
5.0
LW
Laura W.
Laura W.
Share
"It was easy to navigate"
What do you like best about WordPress.com?

in an instant you can learn to use the wordpress interface, the interface is very friendly and easy to customize.

What do you dislike about WordPress.com?

I haven't encountered any major issues with Wordpress.

What problems is WordPress.com solving and how is that benefiting you?

It is the best tool to create a website, has many tools in the library (templates and plugins).

Small Business (50 or fewer emp.)
Feb 09, 2019
 Source
Overall Rating:
5.0
JN
Juana N.
Director
Share
"Very helpful"
What do you like best about WordPress.com?

I love how you can customize your website just how you want it. Very professional!

What do you dislike about WordPress.com?

I only dislike the advertisements when you dont pay but its understandable to have them there. Still so amazing and looks great

What problems is WordPress.com solving and how is that benefiting you?

I've benefited by haveing the chance to spred my website and get more clients with wordpress

Small Business (50 or fewer emp.)
Feb 09, 2019
 Source
Overall Rating:
5.0
MD
Marie D.
Marie D.
Share
"A great platform!"
What do you like best about WordPress.com?

I love wordpress, its platform and the infinity of useful tools that it includes, templates and plugins for each necessary task.

What do you dislike about WordPress.com?

we use wordpress for everything, the management is extremely simple

What problems is WordPress.com solving and how is that benefiting you?

we use wordpress for everything, the management is extremely simple

Small Business (50 or fewer emp.)
Feb 06, 2019
 Source
Overall Rating:
5.0
PB
Paola B.
Paola Bernal
Share
"Perfect for my work"
What do you like best about WordPress.com?

I like how it lets me work on my projects in a easy and quick way, where all the things I need to do can be worked on by a single click!

What do you dislike about WordPress.com?

I don’t really have anything bad to say about it, I love pretty much everything it offers me!

What problems is WordPress.com solving and how is that benefiting you?

I solve everything! It gets my blog working so smoothly that every single problem is solved, making a post, organizing the pages, and checking any details that need to be fixed.

Small Business (50 or fewer emp.)
Jan 29, 2019
 Source
Overall Rating:
5.0
AI
Alexander I.
It Solutions Manager
Share
"Easy and powerful"
What do you like best about WordPress.com?

Best thing is availability of free evaluation, free templates. Even a not experienced user can make a website for business or personal block in hours.

What do you dislike about WordPress.com?

1) Free plan doesn't include plugins setup, and variety of themes are limited. 2) A bit pricey plans. 3) you need to pay for some themes additionally 4) poor customization for free plan

What problems is WordPress.com solving and how is that benefiting you?

We use a lot of services in our company. Wordpress-based websites became the best solution found on the market. After a recent update, content management becomes easier , so even non IT personnel could use it to update content on various websites. Therefore, minimum additional IT support required to maintain the website.

Enterprise (> 1000 emp.)
Jan 29, 2019
 Source
Overall Rating:
5.0
CM
Caitlyn M.
Small Business Ower
Share
"Blogging for Viewers "
What do you like best about WordPress.com?

I love that this product has so much variety in who uses it. I went from having a personal blog to making it public so that I can connect with others and reach a wide variety of new followers

What do you dislike about WordPress.com?

It is a little difficult to navigate when you are wanting to edit your about me page or past posts

What problems is WordPress.com solving and how is that benefiting you?

Reaching different demographics all in one place

Enterprise (> 1000 emp.)
Jan 20, 2019
 Source
Overall Rating:
5.0
ES
Edgar S.
Customer Support
Share
" the best gesture of contents"
What do you like best about WordPress.com?

What I like most is the wide variety of tools with which we can customize a web page and adapt it to the business model we want to create

What do you dislike about WordPress.com?

what I like the least is that in spite of the great variety of tools there are many others missing so that it can become a perfect tool, emphasizing that sometimes the themes provided by the same platform make the pagians a little slow

What problems is WordPress.com solving and how is that benefiting you?

The problem solved with this wonderful tool is mainly that it creates a space with which you can develop various ideal websites for any business in a very easy way and brings the great benefit of being able to have presence on the web that is so important in these times

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