Acquire.io Reviews & Product Details

Transfer the data in chat, makes convenient to use also good API support.

So far couldn't get any reason for dislike, need to use much more to analyse this.

It is giving chat support for all issues. Encouraging users to use Acquire for small issues, which is giving more time for us to focus on other work

Everything a small businesses needs to connect via the website and enhance customer experice.

Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM.

Team management, Knowledge base, chatbot, chat conversations.

The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily

I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API.

Business branding, business startups and other technical business management topics and as well getting more customers involved, because we can track qll the customers

The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire.

Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team.

Customer Experience! Improved almost 20x better response time from us, plus won several deals which we might miss if we did not use this tool.

Personalized customer experience and feedback loop!

Nothing, it is better than everything I have used before and constantly updated.

customer success

I like the in-browser screen sharing and audio, video calling feature.

It doesn't have a mobile application right now

We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product.

How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line

When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though.

Having a fast chat interface that allowed us to handle insane chat volumes, and support proactive push messages to visitors and users alike. It served those purposes really well, and helped us get visibility on the performance of web pushing messages like never before.

This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless.

We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated.

There are many live chat providers out there but many of them are out-of-balance between pricing, feature set, and the level of effort to integrate. Acquire covered all three concerns for us.

The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution. As a small organization, with simple needs this fit very well into what we were looking for.

Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant.

As a student association that is used to students walking through our front doors, we needed a way to still service our students even with our college's campus closed. Acquire did exactly that !

What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective.

As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video.

In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long.

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives.

Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support.

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution. We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease.

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA.

We have been able to handle more customer queries without hiring additional resources. Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues. With customer profile we know which customer is looking for what and this is one reason we drive better engagement. We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service. Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities.

The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily.

The solution is very simple and effective. We started using Acquire when it was called Tagove and since then we received more than we expected. They enhance the product periodically and with great features. The dashboard is very usefull and our internal customers are very happy with it The Customer Service is also great.

We don't have any dislikes about the solution

We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer

I am not sure because I have what I need to chat about. maybe better a system to set up responses.

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team.

There is alot of options in the service, it takes sometime to getting used to

We are trying to connect with our customers who visit the website

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales.

There is nothing to dislike. The product is absolutely perfect for us.

Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement.

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs.

The price might be a bit high if you only need certain parts of the product.

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard.

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard.

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution.

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not.