Acquire.io Reviews & Product Details

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer

I am not sure because I have what I need to chat about. maybe better a system to set up responses.

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team.

There is alot of options in the service, it takes sometime to getting used to

We are trying to connect with our customers who visit the website

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales.

There is nothing to dislike. The product is absolutely perfect for us.

Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement.

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs.

The price might be a bit high if you only need certain parts of the product.

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard.

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard.

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution.

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not.

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition.

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right.

As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever.

Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time.

The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided.

Gives customers the ability for live support while using our software.

The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members.

There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens.

We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features.

Super intuitive and easy to use - good customer support

Sometimes too many requests and notifications

Been able to engage with customers in a modern and digital way - also the ability to collaborate real time.

Awesome Product.. Easy to Integrate and Use

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Easy of learning and use

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

Being able to support customers instantaneously.

Easy to use for multiple seats and low overhead

A bit slow to connect and co-browse with end-users

Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see

There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text.

It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find.

Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts.

Acquire provides the co-browsing solution we were looking for.

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage.

Allowing our Account Managers and Business Developement to conduct business virtually.

Video chat with no downloads needed on mobile

Need to improve flexibility of options/designs.

Connecting with customers is easier when they can do it in multiple ways