Bigin by Zoho CRM Reviews & Product Details

good crm convenient to use helpful and highly recomended

theres not a lot to say but it needs more specs

helps me sorted by having all under a roof

Direct Email and call facility of bigin is good.

Not much features included. Maintaining shared excel which is costing zero is same as what bigin provides

Not yet. But I am maintaining my leads in its free plan.

I really REALLY wanted to like Bigin by Zoho. It's minimal but packed with useful features for a reasonable cost, making it a perfect choice for startups and solopreneurs. I'm a solopreneur and I have an affinity for lean, effective tools. I've used Less Annoying CRM and Streak in the past, and loved them both. I wanted to love Bigin the same way, but they blew it.

It's buggy to the point of being dysfunctional. Using Bigin actually lost me money in lost productivity. And their customer service team is inept and useless. On three separate occasions I lost over 200 contacts -- Poof! Disappeared! Luckily they were in Bigin's recycle bin but this regime uncertainty doesn't encourage trust. NOTHING IS MORE IMPORTANT TO AN ENTREPRENEUR THAN THE INTEGRITY OF THEIR CONTACTS. Bigin does not take this responsibility seriously. Worse, on two occasions (that I know of!) I had prospects text me telling me they had filled out my contact form, but I never received them. I asked them both to re-submit with the same result. Who knows how many potential customers I've lost because of this? Worst of all: in each of the situations listed above I contacted Bigin's support department to no avail. Oh, they ANSWERED. But they were not only utterly ineffective at fixing the problem they were seemingly incapable of effective troubleshooting. Compounding that is an inability to listen to the customer. I had to explain the problem on multiple occasions, over and over again, and they still didn't get it. At one point I was instructed to "Contact Google" before they terminated the session. Basically, they threw up their hands and blew me off. This is unacceptable.

None / Zero. I've literally LOST money because of this fiasco - lost productivity, hours spent engaging with their team and manually correcting the fallout from the bugs - all money down the drain. I've received neither an apology or a refund. At this point, I just want this nightmare to go away.

Easy to use CRM system with affordable plans, and great pipeline management for our SME. Simple enough to implement within our business. Customer support seems okay although they are offline right now which surprises me as I'm writing this at 3pm on tuesday. Great features.

Aesthetically not as easy to use as Salesforce.

Having our pipeline all through a google sheet; it's allowed us to streamline our sales pipeline from pitch through to campaign analysis.

At first glance, Zoho Bigin might seem like a budget-friendly CRM option – and it is – but it’s not lacking in features. In fact, it offers quite a robust set of tools to help you manage your customer relationships. Plus, it's priced attractively, making it a great value for smaller businesses or those on a budget.

One area where Zoho Bigin falls short is its limited integrations. While it does integrate with popular tools like Mailchimp and QuickBooks, it would greatly benefit from a wider selection of integrations to make it even more versatile and valuable for businesses. Hopefully, Zoho will continue to expand its integrations in the future to make Bigin an even stronger contender in the CRM market.

Lost cost crm

Easy interface, very straight forward!! easy to implement and doesnt require much effort.

Tutorial videos! although i is straight forwrd it would be nice to see all the possible capabilties of it.

Organization! having everything all in one place makes life so much easier when finding clients.

User-friendly, useful, and powerful features that integrate seamlessly into my team's everyday workflow. Highly recommended to help you achieve your business objectives.

So far, I'm pleased with with all the features it offers me and my team.

It is helps us keep track of our pipeline. Our sales meetings have been more effective since we started working with it.

Very easy to set up. Fantastic bit of software that allows me as a small business to track everything thats happening on all of my sites.

Not much i don't like about it however the one concern is project management. Being able to track costs.

Losing information!

Very easy to organise different tasks with Pipelines

No downside. Takes some getting used to.

Helps see all the tasks to be completed in one space.

As a sales manager, I have been using Bigin by Zoho for quite some time now, and I must say that I am extremely satisfied with its performance. Bigin has been a game-changer for me when it comes to tracking sales opportunities and managing my recruiting pipeline.

There isn't anything really I don't like about Bigin.

One of the key features that I use regularly is the ability to set up custom workflows. This has been especially helpful in managing my recruiting pipeline, as I can set up stages for each candidate and move them through the process as they progress. This has made it easy for me to stay organized and on top of my recruiting efforts.

Bigin is deceptively powerful. It is the only CRM I've ever been able to get results with - all others I spent more time setting up, figuring out, customizing, and getting lost in the weeds with than actually using to get sales. Bigin is different - it has everything I need to track deals, automate lead follow-up, and communicate with prospects but is easy to get up and running quickly with.

One thing I wish were more streamlined with Bigin is tracking email communication with prospects. Depending on if an email was sent within Bigin or separately through Zoho Mail, etc it's not all streamlined and easy to track the customer communication. I have to choose separate views depending on where different emails were sent from. So I'm happy it does track all email communication but it's a little disjointed.

Bigin helps me automate lead follow-up and nurturing and closing sales - quickly, without getting caught up in 1,000 features I don't need and will never use.

Easy of use. Excellent Features. Low Cost. Practical interface. Clear interfaece, flexible. Perfecto for little o medium businesses.

A little slow sometimes with the interface.

I have a clear view of my clients opportunities. I can easely followup on them and have detailed report of my sales performance.

The user interface is very friendly and easy to use.

There are lot of integrations for example zoho book etc. It would help if you were a bit more patient with data export and import.

Easy to manage my workforce.

Bigin is simple. It doesn't have a lot of the unnecessary bells and whistles that look good but you never end up using. It's a clean, simple, but effective pipeline.

Bigin's downfall is the customer service call center. While they are friendly enough, their heavy accents make it difficult to understand, and they practice that annoying call center tactic of repeating everything you say. It really gets annoying after a few minutes.

Bigin has replaced using spread sheets for me and my team. The work flow is much better and clearer and easier to keep track of verse using a basic spread sheet.

Ease of use and simplicity that allows utilisation of features.

For specific users this is a good service and may not be useful for heavy users.

Providing simple to use and implement service

The end user experience. Very intuitive.

Uploading from legacy platforms can be challenging.

Connect with clients, tasks, and projects faster.

Perfectly handling and closing leads couldn’t have been easier, a smart tool with best price in the market.

I believe adding a dashboard would be more efficient.

Managing leads and handling clients, it is helping me to keep on track with my leads and clients' requirements and tickets.

Bigin is an easy product to set up and get implemented with a team!

Great resources on the general features available online - but can be hard to get SPEFIC support. Only email available in my area - no direct calls support with very limited hours.

Our organisation is always getting more leads entering our pipeline! Bigin allows management and team be aware at what stages everything is at. A lot easier than a spreadsheet!

It's really easy to get started and I especially like not getting hit with so many onboarding emails.

It would be good to have some built in workflows as an example as I've still not done a dive on those

Customers are constantly asking me what their starter CRM should be and I find Bigin to be easy and economical.

It is super affordable, especially for someone just starting out. You can get one user for just $9, and you can link and use Zoho forms and other neat add-ons with the Zoho family.

So far, I have not found anything that I dislike. The customer service was super quick to respond when I did have questions.

Having a centralized location (rather than Excel spreadsheets) has been a GREAT addition to the team. We do not have to stress about version control anymore as Bigin has become the source of truth.