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ClickSend
4.1
(47)
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ClickSend Reviews & Product Details

ClickSend Overview
What is ClickSend?

ClickSend was built to power billions of messages worldwide and offer a full suite of communications products to help businesses communicate with their customers and staff across multiple channels. The goal is to allow communication on platforms that users have access to on a daily basis, and that they are familiar with. With ClickSend, users have access to SMS and rich messaging to letters and faxes via a single API or dashboard. 

Company ClickSend
Year founded 2013
Company size 51-200 employees
Headquarters Perth, Australia
Social Media
ClickSend Categories on Findstack
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What ClickSend is best for?
How does ClickSend compare to Mailmodo?
What are the pros and cons of ClickSend?
ClickSend Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ClickSend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
ClickSend Media
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ClickSend 1
ClickSend Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 17, 2024
ClickSend Logo
47 ClickSend Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
BB
Bhabisya B.
Content Creator
Share
"One of the best and easy to use platform for SMS"
What do you like best about ClickSend?

What I like the most about ClickSend is that it's very easy to use. It just take few seconds to singup and start using it. And it also has lots of features. And their customer support is also great with that live chat.

What do you dislike about ClickSend?

What I like the least about ClickSend is their pricing. I used their service to send SMS, but it's too expensive compared to the local providers I know.

What problems is ClickSend solving and how is that benefiting you?

I used ClickSend to send SMS. For both promotional and transactions SMS

Small Business (50 or fewer emp.)
Apr 07, 2023
 Source
Overall Rating:
5.0
Mostafa R. avatar
Mostafa R.
Owner
Share
"Efficient and User-Friendly and Easy Communication with ClickSend"
What do you like best about ClickSend?

Its versatility and convenience in sending and receiving messages. With ClickSend, users can send messages via different channels without needing to switch between different applications or platforms. Its user-friendly interface and APIs make it easy to integrate with existing systems and automate workflows.

What do you dislike about ClickSend?

When it comes to ClickSend, there is little to criticize. However, it's worth noting that certain features may not be available for all countries or regions. Despite this, ClickSend continues to expand its global reach, providing excellent service to more and more users worldwide.

What problems is ClickSend solving and how is that benefiting you?

ClickSend is solving the problem of inefficient and fragmented communication by providing a unified platform for various channels of communication. The platform streamlines communication processes and makes it easier for users to reach their intended audience quickly and effectively. This results in better customer engagement, increased productivity, and cost savings.

Small Business (50 or fewer emp.)
Apr 04, 2023
 Source
Overall Rating:
5.0
Allen E. avatar
Allen E.
President/Ceo
Share
"Very cool and useful service"
What do you like best about ClickSend?

Clicksend is a swiss army knife of marketing. I've used it to send text campaigns, one-off text messages, postcards, and letters all priced great. The print quality is great and mail times fast. It can also do text-to-speech calls, fax, and emails. I love that I can plug it into my CRM (ActiveCampaign) and trigger different actions based on different triggers.

What do you dislike about ClickSend?

Not much to dislike. It does what it is supposed to do, it was easy to set up, and their online, email and call customer center is incredibly patient and helpful. THeir email newsletters are very entertaining and I even look forward to them!

What problems is ClickSend solving and how is that benefiting you?

I needed a way to trigger automated text messages as part of my new client onboarding and lead nurture campaigns. I also like triggering the mail options (BW/Color letters and postcards), which was also used for my lead nurture, onborading and client journey campaigns.

Small Business (50 or fewer emp.)
Mar 31, 2023
 Source
Overall Rating:
5.0
CW
Colin W.
Founder
Share
"This is Great"
What do you like best about ClickSend?

ClickSend is great for sms marketing, communicating with customers, and much more!

What do you dislike about ClickSend?

There is nothing that I dislike about click send.

What problems is ClickSend solving and how is that benefiting you?

ClickSend makes it easy to communicate with colleagues and customers.

Small Business (50 or fewer emp.)
Oct 18, 2022
 Source
Overall Rating:
5.0
CB
Cassandra B.
Owner
Share
"Cheap & simple"
What do you like best about ClickSend?

Was simple to use, only pay for what you use, no extra fees.

What do you dislike about ClickSend?

Not having an unlimited option for mass texting, and only being allowed a very limited amount of characters without having to pay for multiple messages.

What problems is ClickSend solving and how is that benefiting you?

Sms marketing and it has helped us send ads, connect with clients through birthday offers and more

Small Business (50 or fewer emp.)
Aug 16, 2022
 Source
Overall Rating:
5.0
Shyam K. avatar
Shyam K.
Purchase Associate
Share
"Increase your business communications"
What do you like best about ClickSend?

A good, faster and reliable app that good for sending messages. This is the best App I've seen so far. It's user friendly and very efficient.

What do you dislike about ClickSend?

I haven't shown any dislike for it yet, although I liked that Click Send also offers a free trial.

What problems is ClickSend solving and how is that benefiting you?

I used for sms sending this is user friendly dashboard it's easy to send SMS. I also recommend it for others.

Small Business (50 or fewer emp.)
Jan 11, 2022
 Source
Overall Rating:
5.0
KC
Kristen C.
Co Founder
Share
"ClickSend is fantastic! A+ for SMS’s and customer service!"
What do you like best about ClickSend?

I liked how easy it was to create and launch an SMS campaign. And even more fun was to watch the results with the history and reporting options! I also can't say enough good things about the customer service. They are always available to chat and are extremely helpful and knowledgeable.

What do you dislike about ClickSend?

So far I like everything! I thought I would not like using a shared number for sending the SMS's (I could have got a dedicated number but didn't) but the shared number worked great and had great responses to it as well! So I like everything!

What problems is ClickSend solving and how is that benefiting you?

I was able to safely and legally send sms campaigns without risking my business number being flagged as spam. Also I was able to see the results of the sms campaign which actually gave me a lot of insight that i would not have know otherwise. For example I now know what time of day is the best time to send out sms messages that will get the most positive responses.

Small Business (50 or fewer emp.)
Aug 23, 2021
 Source
Overall Rating:
5.0
Jim L. avatar
Jim L.
Php Web Developer
Share
"You can send SMS messages from a Web page, with ClickSend SMS Gateway."
What do you like best about ClickSend?

When I initiate an SMS message through ClickSend, the message gets sent to the recipient within a few seconds, usually. I no longer wait for the cellphone provider network to eventually get around to sending my SMS messages. I am using PHP as my server process. It interfaces very easily to the ClickSend API. I use the PHP curl library to do the interfacing, which is very easy.

What do you dislike about ClickSend?

There is not much to dislike. Even the cost is very reasonable and very affordable.

What problems is ClickSend solving and how is that benefiting you?

I am solving the problem of waiting, sometimes many minutes, for the cell phone provider network to send my SMS messages from a web page's "mail" code. It is technically possible to route an SMS message to a user's phone using the mail() function of PHP, for instance, but the message often gets delayed a lot. ClickSend solves this problem by sending the SMS message very quickly, usually within seconds of my initiating the message through web-page code.

Mid Market (51-1000 emp.)
Jul 17, 2021
 Source
Overall Rating:
5.0
AAYUSHI A. avatar
Aayushi A.
Lead Healthcare Recruiter
Share
"Click to SMS solution"
What do you like best about ClickSend?

It has pretty easy access for communication purposes such as - SMS, MMS, Email, Voice, FAX gateway, and messaging. You can schedule the birthday and event of your client, and customers go free -- no worries. Customization is available to personalized your needs or business needs. You can import the list of audiences just by uploading numbers or data via CSV.

What do you dislike about ClickSend?

They can add Paypal. They are only having Stripe available for transactions which is sometimes not a smooth experience. It is challenging for users. It is a pain not to be able to have more payment methods. Paypal is just acceptable, and it usually doesn't have the kinds of problems like Stripe has.

What problems is ClickSend solving and how is that benefiting you?

My team and I use this to conduct campaigns just like in email, save templates with URLs, send immediately, or schedule a specific date and hour. It solves our purpose to connect with candidates on weekends and holidays without any miss. It is required to be prompt on follow-ups to maintain a healthy relationship for business and future opportunities. It allows us to receive quick Fax from our vendors and doing vice versa for our clients. So we can send them documents and file in a minute as we have to deal with various hospitals and clinics. Super cheap, and it's what I like most. To pay for SMS in bulk with really competitive prices.

Mid Market (51-1000 emp.)
Sep 24, 2020
 Source
Overall Rating:
5.0
Renato S. avatar
Renato S.
Rpa Developer
Share
"A way to send faxes without a machine and safely."
What do you like best about ClickSend?

The best thing about this software is the ease of receiving and being able to send faxes online from anywhere and any PC device, tablet or smartphone. ClickSend Fax helps us a lot every day to send faxes safely and without the need for hardware.

What do you dislike about ClickSend?

The use is constant and so far we have no reports of problems, errors, bugs or any other type of defect. The tool is super effective and helps a lot.

What problems is ClickSend solving and how is that benefiting you?

An interesting feature in this software is the possibility to electronically sign documents before sending the fax to the user. The software increases productivity and reduces time because it can be done from anywhere. In addition, everything is safe and encrypted and keeps documents private.

Small Business (50 or fewer emp.)
Nov 12, 2019
 Source
Overall Rating:
5.0
William F. avatar
William F.
Vice President Of Sales
Share
"Best Messaging Platform in the Business! "
What do you like best about ClickSend?

We love everything about our new ClickSend platform for messaging. It is easy to add and delete contact lists and ClickSend has absolutely everything covered in terms of easy software to connect.

What do you dislike about ClickSend?

The only thing we don't love about ClickSend is the ability to opt people out of lists quickly. This sometimes can take up to 5-6mins per new list to remove any opt-outs but this is the only issue we've come across.

What problems is ClickSend solving and how is that benefiting you?

We are solving the issue of quickly reaching out to our clients for to let them know vital information about upcoming sales and events.

Small Business (50 or fewer emp.)
Mar 31, 2023
 Source
Overall Rating:
4.5
SC
Saleh Ahmed C.
Marketing Consultant
Share
"Business Communication Products Review"
What do you like best about ClickSend?

It's a product that can send SMS, email, rich media, direct mail, and other forms of communication to your staff and customers. It's a reliable, easy-to-use messaging solution for all businesses.

What do you dislike about ClickSend?

Nothing to dislike. It is helpful but can be a bit expensive. It allows for 160 characters per text message and is charged. But it permits sending "push notifications" to users of progressive web apps.

What problems is ClickSend solving and how is that benefiting you?

It's simple to send SMS, MMS, Direct Mail campaigns, and more with its dashboard, which is easy to use. ClickSend offers a complete suite of communication products through online dashboards or APIs that are easy for everyone to use.

Mid Market (51-1000 emp.)
Feb 16, 2023
 Source
Overall Rating:
4.5
DM
Doly M.
Sales Operations Coordinator
Share
"distinctive and easy-to-use tools that enable us to organize advertising campaigns better."
What do you like best about ClickSend?

ClickSend's easy-to-use tools help us develop and execute marketing campaigns better, and we can customize several funnels to meet the needs of all potential clients. It's great how easy it is to set up contact lists, and it helps with its ability to integrate with our CRM system. I also find the procedures for designing advertising campaigns very simple, as there are many ready-made templates that can be easily customized to meet our content. The reports also tell us how many people the campaigns actually reached, so we can figure out how well they worked and where they could be better.

What do you dislike about ClickSend?

I did not face many difficulties, as the support team helped us with the procedures for linking with other applications that we use to deal with workflow and customer management, which enabled us to manage all marketing campaign activities from one platform.

What problems is ClickSend solving and how is that benefiting you?

ClickSend has helped us organize and improve our capabilities in preparing and implementing advertising campaigns, and I greatly appreciate how ClickSend enabled us to create a mechanism for categorizing potential customers so that we can provide them with relevant information with ease.

Small Business (50 or fewer emp.)
Jun 20, 2022
 Source
Overall Rating:
4.5
RC
Ramon C.
Cmo
Share
"The best for the price"
What do you like best about ClickSend?

Not provided

What do you dislike about ClickSend?

Not provided

What problems is ClickSend solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
May 17, 2022
 Source
Overall Rating:
4.5
RR
Rongen R.
Digital Manager
Share
"ClickSend is a simple direct to the point cloud-based SMS"
What do you like best about ClickSend?

I like their clean dashboard with simple straightforward messaging features. The international numbers options, integrations and API are great.

What do you dislike about ClickSend?

Their automation and email campaigns/template tools are not powerful enough.

What problems is ClickSend solving and how is that benefiting you?

We'd like to trigger SMS for every service agreement signed or completed in Pandadoc and upon payment of invoice through Xero. We integrated clicksend to activecampaign, podio, xero and zap.

Mid Market (51-1000 emp.)
Sep 20, 2021
 Source
Overall Rating:
4.5
Nandagopal B. avatar
Nandagopal B.
Senior Specialist Global Cap Ex Financial Analysis Ssc
Share
"Finance Associate"
What do you like best about ClickSend?

We will easily send and receive Fax anytime. We can send bulk fax-es within a click. We can upload pdf and edit required text and send the fax seamlessly. We had good customer support whenever we lacks with its features and any issues in Fax system. We love the feature of instantly receiving the Fax from any location. Last but not least, we dont even need fax machine to send the fax-es. Its purely online based tool.

What do you dislike about ClickSend?

Desipte the all good functions, we see latency as an issue due to network slow. It reactes based our internet speed only.

What problems is ClickSend solving and how is that benefiting you?

For the decades, Fax is a traditional way to send and receive letters. We used to send fax to across our customers and all other teams easily within a click. No machine involved, so it saves space in our desk and reducing the congestion. Its online tool helps in seamless maintenance.No Jams(stuck) at all where it will be common for phsysical machines.

Enterprise (> 1000 emp.)
Sep 16, 2021
 Source
Overall Rating:
4.5
Radhika C. avatar
Radhika C.
Software Programmer
Share
"Organizational Fax Requests - ClickSend Fax Gateway makes it easy!"
What do you like best about ClickSend?

ClickSend Fax Gateway gives your organization top-quality request handling when you populate Fax requests. You can handle your demands on different platforms efficiently without the worry of synchronization. I utilize ClickSend Fax Gateway whenever I require a fax of an SOP or Requirements report of the customer.

What do you dislike about ClickSend?

ClickSend Fax Gateway needs improvement in the process of making it convenient to broad-line clients. Sometimes there is pilling up of end-user requirements, so the time to stand-by can prolong. The subscription option is limited, so it has to be enhanced based on client needs.

What problems is ClickSend solving and how is that benefiting you?

For seamless processing of hefty volumes of Fax requests, ClickSend is pretty practical and effective. In organizational standards, it's tough to keep track of diverse end-user demands, and ClickSend Fax Gateway provides the spectacular solution for it. The secure-transmission protocols involved with the processing of Fax are brilliant in ClickSend Fax Gateway.

Small Business (50 or fewer emp.)
Sep 13, 2021
 Source
Overall Rating:
4.5
JF
Jacqueline F.
Marketing Consultant
Share
"Great for faxing online"
What do you like best about ClickSend?

It has a lot of personalization options and it is easy to communicate on it.

What do you dislike about ClickSend?

I wish there were more payment methods to utilize on it.

What problems is ClickSend solving and how is that benefiting you?

Often I need to send something to be signed or that would usually need to be faxed, which is difficult to do. My team and I are enjoying being able to connect with clients on weekends or after hours as needed. We can easily send and receive documents.

Mid Market (51-1000 emp.)
Aug 12, 2020
 Source
Overall Rating:
4.5
Muhammad S. avatar
Muhammad S.
Operations Manager
Share
"Very cost effective electronic fax solution having numerous advanced features"
What do you like best about ClickSend?

Not provided

What do you dislike about ClickSend?

Not provided

What problems is ClickSend solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Dec 17, 2019
 Source
Overall Rating:
4.5
MR
Mikhail R.
Council Operations Senior Associate
Share
"Excellent SMS gateway for a variety of office needs"
What do you like best about ClickSend?

- Affordability given the robust functionality - Ability to loop as many people as needed into the service - A clear interface that makes sure messages don't get lost

What do you dislike about ClickSend?

- Phone number options in Manhattan, NY are limited - It would be nice if the message dashboard remembered messages for longer than a couple of months

What problems is ClickSend solving and how is that benefiting you?

ClickSend gave us the ability to communicate with our clients in a new way, beyond just email and phone communication. Many of our clients prefer texting and we do not use company-wide phone accounts - and understandably some people on staff would not want to text from their personal numbers. This gives them more options and, ultimately, more responses.