Front Pricing Overview

Ties the various channels (email, Twitter,Facebook, Intercom) together nicely. UI is pretty nice.

Just got hit me with this in an email: "Today, your Front account is on a custom plan. According to our records, your discounted pricing is set to expire on March 13, 2021, 00:00 UTC. At that time, you will be transitioned to our standard plan prices, and your monthly bill will change from $482 to $677." Been with them for about four years and they decide that they're going to up the price 40%? Just grandfather the plan! Don't know where they got "custom plan" from since we've just been buying the app normally. This kind of nasty pricing change doesn't bode well for an ongoing relationship with the company. They have some downtime from time to time. You have to adapt to their way of doing things.

We use Front to manage our various inboxes in one place. It saves us having to check/forgetting various channels.

I love the multi-channel experience and the ability to build sidebar apps.

The price tag is a lot for what it is, somewhat comparable with Salesforce which makes having both untenable. In addition, the pricing should be based on the value delivered to the client but instead, they have rigid pricing structures.

Mass email communication with native app integration.

The process of getting set up was incredibly easy and fast! The person setting me up stayed in contact with me even after we were finished to make sure I had no additional questions. Since using it, they routinely come out with new features and even have a trello board so you can see where your suggested features are and if they are being developed on!

They changed their pricing structure and did not grandfather in older accounts. The price changes weren't high, but typically older plans get grandfathered in with other companies.

We previously used another service that was not only expensive, had way more features than we used and was missing other features that should be basic. With Front, and all of their different plans, we have access to exactly what we need, and can add in new features as our business grows. This allows us to grow on our own time and never feel pressured into plans we won't utilize. Our customers get a more personalized feel with their email support, and we are more effective because of that.

It makes it a breeze to pass communications along internally. We can reassign e-mails, share them, comment on them. Often I'll respond to an e-mail with a phone call and Front allows me to makes notes about the call attached directly to the e-mail. It's also made it easier to communicate with clients; they can contact us via e-mail to anyone on the team or even via text and we'll receive the communication in the same place internally and it can even be auto directed to the correct person based on rules. It was really easy to get my team onboard and using the app. Everyone can see the advantages and has bought in 100%.

The pricing tiers can be rough. I would love to upgrade to the next tier but the price difference is huge. I'm also capped at 10 accounts on the current pricing tier, so if I grow at all there's going to be a very large incremental jump in cost.

It has broken e-mails out of silos. Now the team can instantly share e-mails with each other. No need to forward e-mails, they can be shared or reassigned directly and responded to by the correct person. Using the rules and shared inboxes gives me visibility as the owner over communications witout having to be cc'd constantly.

Front does bring a totally new take on emails by making collaboration and scheduling directly in an app. It avoids longs chains of bcc people and allows discussions inside the own email threads. Also meetingbird which is a companion app from Front is probably the best scheduling experience I had so far compared to other solutions.

Front is expensive. If you want to take full advantage of its benefits the price skyrockets very quickly. You can only take full value from Front by using the extensions in a productive manner, kinda like Slack, but they charge for each tier of integration, and the most valuable one, Zapier, is only available on the most expensive plan. Also, the chat widget to connect to the website is mostly useless. It doesn't work and has poor customization options. I'd get more value using my own messaging system (such as Intercom) and plugging into Front.

Front helps to avoid a long chain of CC and BCC in emails when you need to make people aware or comment in a discussion without entering the email chain. This is highly useful for growing organizations and for busy executives that want to keep their inboxes clean but want to be kept in the loop of some strategic conversations.

Front has an excellent tool set built under the hood. From email tracking, accountability, team collaboration, collision detection and a strong rule engine that allows you to automated your email workflow. The UI is well designed and easy to adopt. The support is superb and you can communicate within the Front app via chat for quick support without having to send an email or call. They also have an online road map and implement changes frequently to improve the software.

Their pricing was nearly 80% higher than comparable platforms even when offered a annual discount. But more importantly was the search feature. It didn't always seek everything in ALL FOLDERS which was a pain considering we dig through archived emails Frequently for reference. Though I am sure this has been corrected.

Front allows us to manage shared inboxes in a platform that feels familiar. We have multiple business emails to support returns, general inquiries, orders and more. Our agents are trained to manage any of those inquiries. So we needed a platform that allowed our agents to manage these boxes independently while sharing changes, collaborating on single inquiries, and tracking accountability. Front has solved all of these problems for us in a sleek UI that has really improved our operations.

Through this tool it is very convenient for me to take an insight of what’s going on and which of my team member has respond to a particular customer. In addition it offers a shared communication box, where we feel more connected and fast in response to our customers. Front has eradicated our need of being vigilant all the time, because it offers good collaboration. Through its automation tools, we are capable of performing various actions to manage the work flow that involves, “archive”, “task assignment and “tagging”.

It is providing platform for making the team more efficient and productive. I have no major issues with this platform. If I compare the features and price, then it is a costly tool and they should provide more plans regarding it.

Front has enabled us to have a single view of our various applications so that it becomes all in all to have conversation with customers and to have living chatting, even the emails are automatically dropped here, thus through Front I can manage my other social platforms.

As someone that has used a lot of e-mail clients, I've got quite a bit of experience in getting my head around how they work, however, Front is pretty straight forward, there is no complicated amount of views which filter out e-mails (where they disappear forever!) just a simple inbox for you, your assigned e-mails and any shared inboxes. To use Front, really you need to be in a team, I mean sure you don't have to be, but really that's what it's built for - and in every team it's just known that every once in a while, you and someone else will both action an e-mail, well in Front it's so easy to stop that from happening with its massively assigning abilities but also its simple heads-up that someone is already replying. For me, the best thing overall is the fact it's built with teams in mind and knowing how they work (or sometimes don't!)

For me it has to be the feature locks, there is a massive hike in pricing for the ability to use CRM Integrations (well over double the price of the preceding tier) at the time of writing. What is quite a simple integration, really changes the cost of the product and makes it very difficult to ease yourself in.

The most significant benefit by using Front is collaboration on e-mails, that means not only no longer 'bumping' into each other when replying but being able to speak as a team right at the heart of the e-mail, leave notes and be able to assign and mention colleagues.