HubSpot Service Hub Reviews & Product Details

The ticketing system is outstanding. The integrations you offer with Slack, Savio and Jira are perfect for the team. I believe that your CRM capabilities and top notch.

The Conversations section seems to be redundant next to the Tickets. I prefer Tickets a million times more. I don't like that a contact has to have an owner. It makes it difficult sometimes.

Our ticketing issues are being resolved pretty much by Hubspot. Different types or statuses and timelines allow us to keep track of all our customers.

I love hubspot as it is very helpful. We can save client information.

Double accounts of the client created in Hubspot

Client information about the car.

Simple, ease of access and filters are good . Helps me filter out the details I need and has always worked good. I never faced any issues with HubSpot except when There have been descripencies with the network.

It sometimes glitches saying other users cannot access. It has always worked fine for me otherwise. I would suggest to send email notifications when the application is down.

HusbSpot warns saying it could be slow, that way I do not have to worry if it is just for me. I am prepared with those alerts. It helps to know that there has been outage or any network issue so that I do not worry about it.

The integration capabilities of HubSpot make tying together social media, and soft phone platforms like RingCentral, and adding video content makes the user experience delightful and easy to toggle between tasks.

I noticed there are often updates and lag in the system, not enough to disrupt production, but it's noticeable and can cause some delays in response. We do try our best to respond to our customers in a timely manner so it can be somewhat inconvenient.

Using Service Hub allows us to keep a record of communication between our customers and departments. It helps us to keep a close eye on response time, which is a big deal for our company and also helps us to keep track of who is working on which ticket and helps us close those tickets in a timely manner as well.

It gives us a complete solution to help support our customers, including a help desk/ticketing system, customer portal to manage their open tickets, and knowledge base. We also use it for surveys.

Nothing, we're satisfied with all the features at this time and are happy to keep using this product. It provides everything we need at this time with more features as we grow.

It allows us to support our customers and their experience on our app. It also allows our users to easily manage their tickets. Having the knowledge base helps ensure our clients can self-serve themselves.

I love how organized HubSpot is and how you can filter/save views!

I wish exporting was a little easier and a little better to understand.

Hubspot is helping us keep track of deals and it is keeping us organized.

In an ever-changing industry, we must hear what our customers like and dislike about our service. We are consistently improving and modifying our business to fit their needs. Reading positive reviews keeps our team motivated! Our customer care team loves the centralized inbox; we no longer surf through different email addresses and social media platforms.

Regarding CRM, we have a variety of different types of companies. Having the same fields for all companies leaves a lot unused if some are needed for some companies but not others. It would be nice to have multiple company default settings. Allowing us to narrow down the details when trying to sign new contracts for different services. Further customizing the fields that appear for each company would also be helpful.

Currently, they are not helping us solve any problems.

Hubspot makes it easy to find different tools that can help you succeed in your interactions with your peers and clients while also providing different communication options, all in the same place!

I don't like that every time someone sends a reply to one of my emails, my tickets open again. I also don't like that if I leave the inbox on multiple chats can appear at the same time, and I have noticed that if it stays on, the flow of chats do not stop. It should be able to recognize when the chats are idle and close the queue.

Usually when hubspot is experiencing a glitch it is fixed quickly and that help us to keep working and communicated

What I really like the most when using Hubspot is the "friendly user" option for everyone and the easiest way to communicate with the clients via emails and chats. It also has a record of how productive you are on a daily basis.

There is nothing actually bad about this or any improvement needed, as the Hubspot can make your VA life easier and more effective.

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We now have an easy way to organize our incoming emails and tasks related to those messages. Hubspot dedicated many resources to onboarding, making the daunting process much more manageable. The Support team is always quick to assist when we have questions, and we've transformed how our team functions with this software.

Like any new system, it takes some time to learn and transition. Since there are so many unique features, it took some time to understand all of our options.

Our inbox used to be cluttered and chaotic, and now we can streamline responses, use snippets to make everything faster, and organize our workflows into tickets and pipelines.

I’ve tested all the tools on the market and HubSpot is by far superior. Simple to use once you are set up, yet very powerful in terms of customization.

The software does take time to learn. We all can be a little short on time, so that is the biggest pain point in an otherwise terrific experience.

We now have much better insight into our business and our end users, which is helping us grow and expand our product offerings and services.

We were using other software for service team and wanted a full integration with sales, in order for customer data to flow seemlessly. With Hubspot we onboarded in just a week and we were set up to go.

At the end, it is a Sales-oriented CRM that has started offering new products, so you can see it is not 100% adapted to service teams, but it does a great job compared to others.

We now can have all customer data in only one space and both teams can work together without having to send data from one tool to another. It really solves both problems at a time.

I was new to hubspot and crm in general and I have found it very easy to learn and use.

I would like it to be easier to see when a customer churns.

Seeing deals in progress. And then being able to see what products each customer takes since we offer multiple products to each customer.

I find HubSpot to be a really great tool to connect to guests. It's effective and easy to maneuver. Having a direct line of communication that isn't via phone is much appreciated by our guests.

There's nothing that I can think of that I find issues with. I've run into a few hiccups with services being slowed but HubSpot resolves them quickly! That's appreciated.

Having a direct line that isn't via phone to guests is such a great tool, especially in a world where phone communication isn't always the most convenient option.

Finally, a CRM platform that’s both powerful and easy to use. Very easy to navigate and create graphics and quotes to boost sales and ensure you stay on top of the game!

I don't have any dislikes. Every tool is helpful. You have to go there and learn new stuff and I say features! It boosts productivity and all I can say that it's great!

Help you grow traffic, convert more visitors, and run complete inbound marketing campaigns at scale. And of course, sales CRM software to help you get deeper insights into prospects, automate the tasks you hate, and close more deals faster.

I love the fact that Hubspot has your best interest in mind. They try to make their system fork for your needs and not theirs.

There really isn't anything that I dislike about the platform.

Streamlining processes and workflows along with delivering a great client experience

Ease of setup, management and reporting (especially if you also have Operations Hub). Compared to ZenDesk, TeamWork Desk and others, the interface is much more intuitive (which HubSpot is known for), and the customizable workflows are massive time savers. Only took a couple of weeks to set up, automate and train my entire development team since we were already using HubSpot's CRM. Building the reporting dashboard only took an hour or so.

Not a fan of the cross-object dependence with the Conversations tool...would be better to merge all ticket comms into the Ticket view only. The Client Portal feature is good, and we enjoy the straight-forward experience for clients, but it could use the same design and filter customization features available in the CMS -- currently, information displayed to clients within their portal is quite limited. Another minor complaint is the inability to assign Ticket followers, which is fairly standard in other platforms.

Many, but the main problem solved is the native integration with HubSpot's other products, like the CRM, Marketing, CMS, automation and reporting capabilities. This eliminates complexity and dependence on 3rd party integrators, as well as improves reporting capabilities (especially if using Operations Hub).

I value how user friendly HubSpot is. Secondly, the integrations with email accounts and phone lines make it easy to track user activity. Lastly, HubSpot Academy is a great resource for learning how to maximize all of what HubSpot can offer.

I would say I dislike the fact that HubSpot does not integrate with our company's Back Office Portal.

HubSpot allows us to track business and employee performance.

The ticketing system made it super simple to track tickets through the support lifecycle.

Currently, you can elect to follow/receive notifications for certain ticket types or activity, but I would like the ability to just opt in or out of notification for individual tickets.

The service hub allows us to track and organize tickets so we can see what areas are most problematic and would benefit from improvement/reformation.

We don't use the Service Hub as much as the Marketing and Sales Hubs. However, the survey feature has been invaluable. We've been able to gain insight into what improvements our business can make in order to better serve our customers! The Live Chat feature has been so helpful in turning idle website visitors into engaged audience members!

I'd like to be able to use surveys for marketing purposes as well. They are really designed for service tickets now, which I've been working around to gain insight to our customers' needs.

HubSpot service hub is not the main hub we use at Gulf Relay. The survey feature is great, but I would like to use it for other purposes than what it its designed for. Live Chat allows us to capture engaged contacts easier!