Olark Reviews & Product Details

The platform is feature rich and keeps you informed of who you're communicating with.

There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM.

General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information.

It's easy to locate transcripts when needed

I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints.

locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues

Easy to chat with customers and clients.

The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain.

Easy for customers or clients to contact us if lines are full.

It is easy to navigate. I like that you can create you own macros

There isn't much that I don't like about olark. Some customers say that it is hard to minimize

We are chatting with customers through our online store.

Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom.

I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently.

Quick easy responses.

The simplicity of the UI used as an operator, and on the viewers side is minimal but effective.

Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators.

Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges.

You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat.

Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well.

Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling.

it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data.

I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent.

We solve a problem in our web chat, must of the people do not like to register in a form, so we setup olark as our contact chat, and our sales were up inmediately.

great company feature for clients to be able to message us right away

there pretty much always needs to be someone managing the olark messages because customers can inquire any time of day

tremendously helps our customer support

Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish.

Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing.

Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without Olark would hinder our revenue growth, and transparency with current customers.

Olark is simple to use and fairly unobtrusive visually (and I know you can configure the look to fit your site's motifs). It's a lightweight widget that we use for customer support on our eCommerce website. I like that it's configurable so you can have both live chat and after hours messaging. I also love the way chat logs are archived for easy reference. We have a large customer service team across several offices and it meets our needs admirably. It has a ton of integrations possible, so if you're way into Slack or Hubspot or Salesforce or whatever, you should be able to plug Olark into any of those things. Frankly, my company isn't even using it for lead gen and we probably should be. We're Hubspot fans over here and we haven't even scratched the surface with Olark and Hubspot integrations.

Honestly, I've never had any complaints about the service from either users on the site or our customer service team.

We use Olark to provide real-time customer service via chat (and archiving of chat logs for research and training purposes)

What don't I love about Olark? The easy to use software, amazing customer support and all around fantastic product make Olark easy to love and recommend!

Honestly, Olark is one of the best products that I've ever used!

Constant communication with customers! Olark chat makes it easy to keep your customers engaged in real time! When using Olark, we saw our customer satisfaction skyrocket!

This service has completely changed how we interact with prospective clients. There is a feature that prompts a chat with the prospect after so many minutes and has proved to be a total game changer for us. Also - to start the chat, the prospect is required to enter in a bit of personal information which allows us to capture their info and market to them again.

I do wish there was more customization available as far as the look goes. You also have to have a certain amount of users to be able to remove the Olark branding.

We are turning leads into prospective clients by engaging with them as soon as they visit our website. We are also able to capture their contact info and target market them once they leave the site. Our website leads have increased by ~80% just by adding the Olark chat feature. The cost is so low compared to the payout for us.

Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes.

Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization.

Lightweight customer service in an entry level customer service environment. We increased conversion rates by a third after implementing Olark live chat.

Chats still go through when no users are active on the site, so we can still see who reached out to us when we weren't in the office and attempt to follow up with them.

No real dislikes, but it would be awesome is there was a mobile version (an app) so that we can chat with prospects on the go.

Connecting with inbound leads. Has helped us with setting appts for ppl that we probably normally would speak with if they didn't call us.