ON24 Reviews & Product Details

My company has been using ON24 for about 8 years now. We rely on ON24 to deliver over 1000 webinars per year as a combo of both simulive and live events. We have a weekly standup with our ON24 team that includes our account manager and other ON24 staff. They take our requests for product enhancements seriously and over the years we have seen things we've asked for implemented to the platform. ON24 also is very transparent with their roadmap for enhancements. They take the time to review new features with us. It's a stable platform and works extremely well to deliver our webinars to our clients.

I'd like to see a feature where people we manually register for a webinar can receive a custom registration notification. Our standard notification does not include any webinar details beyond the webinar title, date and time. I have done some work where I have done some on-the-fly customizations when I pre-register a group. I've found that when I pre-register a group that receives a customized email that includes the webcast details, attendance goes up by 20 - 40% over pre-registered groups that receive only a standard notification.

The ON24 platform is easily customizable and allows us to create specific templates for events that are more engaging for our audience. The automatic attendance checks make it easy for us to track attendance. Love that reactions have been added to the platform. In the webinars I've run using the reactions the audience has used them and they've been an easy way to get real-time feedback.

On24 has fast technical support via chat, an easy-to-use audience console to submit Q&A, and download additional resources. It's also easy to offer CPE Credit - once someone is eligible for CPE Credit (poll questions answered and time attending the webinar) they are able to download the certificate from the audience console!

There could be improvements to the reporting. There's a lot of clicks to get to a webinar report, and I wish there was better reporting across all webinars.

We can connect with hundreds of customers and prospects in a platform that's easy to use for both webinar producers, presenters and attendees. We've even changed an annual live event to a webinar because we found that attendance could be increased while still providing quality content/engagement.

One thing I like the most is that the process is very smooth. Even during tech hosting, it has a live support system which helps our client to smoothly run Webinar.

I believe it can be more faster in terms of support initial connect.

We are using it for Webinar purpose either Live or Simulive and lead generation.

The fact that ON24 is always trying to improve is what I most appreciate. Whenever we chat with our Account Manager, they always take back our suggestions for upcoming releases.

What I dislike are the rules for Simulive webcasts. If you are new to the platform, there are certain things you must know ahead of time in order for your webcast to work. I also dislike the timeframe for downloading the recordings after they occur.

I do think the integration with Salesforce is helping us get the data we need for our sales teams.

I enjoy using On24 to give multiple users a ton of resources and information all in one place. Allowing the training experience to be at your fingertips.

I found it easy to use, and I like On24.

Handling a large group to gain valuable information to start their business!

There are SO many ways that the audience can engage during a webinar. Audience members no longer have to simply sit, listen and watch a presentation. Within the audience console, users can ask the speaker questions in real-time, gain access to related resources, read the speaker's body language while still having visibility of the slide content, follow through CTAs, earn CPE credits and more. Not only does the audience have enhanced engagement abilities, but the speaker console provides a glorious experience on their end with endless opportunities for engagement.

The integration with Salesforce was rocky at first, but the integration support team has been a fantastic help in isolating and resolving the issues we were having.

ON24 provides detailed analytics on webinar engagement that helps our sales team identify new leads and drive up sales. The platform has an engaging audience experience that our clients thoroughly enjoy. We also utilize the available integrations with HubSpot and Salesforce, which provides a seamless experience to track this data across platforms. The ON24 engagement hub also allows us to have a resource library of archive/past webinars available on-demand for users to watch anytime.

The best for me is I can update the session 1 day before (eg) change date and times if applicable and also use the analytics to track engagements and do further reach outs for attendance

There are times of frustration when the slides freeze or the videos cut off, and we have to refresh the screen. Meaning for presenters and producers, happily, this does not happen to the audience as the session is pre-recorded.

Well, you have an excellent support team that assists when I'm unclear, when it's my fault the sessions lag or when the ON24 is having issues. They investigate and are very professional in sending me updates and what I could try to make the sessions better

Elite studio is an amazing tool to use. I love how any presenter or organizer can advance the slides. I also loved the audience engagement tools, and the data analytics are superior.

Setting up the console can be time consuming, but that is only because there are so many ways that the console can be customized to your individual needs.

Great lead generation tools

From a technical standpoint, ON24 is smooth to operate even for beginners (like me) - intuitive operations and straightforward navigation. When it comes to the staff, coming with a last minute request for support, they have addressed it promptly, communicated clearly and helped me approach my event in full confidence. Excellent customer experience!

For the type of event i am running, I haven't come across anything that would prevent me to enjoy a great customer experience.

ON24 help us create a great experience for our own customers when it comes to inviting them to a virtual event.

Sending multiple certificates at one go to the qualified participants. Different reports that can be extracted for the analytics purpose. Easy of chat options in the backend support.

Reactivating any feature to blast the invites or certificate. Sometimes it is not compatible with a browser and we need to clear the cache or switch to an alternate browser. The feature in the backend wherein we cannot move multiple questions at one go.

ON24 has solved problems of mass broadcasting. Using this tool we can easily accommodate over 8000 attendees without any issues. Very few people have audio and streaming issues and that can be resolved using cache clearing or switching to an alternate browser.

I am able to reach more customers globally with ON24 webinars than I could with my salesforce. I can also take the webinars off and add translations and put them back on ON24 to reach non-English speakers too.

ON24 offers a translation component. We tried using it but our content is technical so we opted to do it ourselves. Would be great if one day this service improves.

I'd love to do training videos for our customers. I think we could help solve our customers problems more quickly.

The Interface and the clear classification on the different roles such as attendee, Producer and so on. Unlike other collaboration tool, on24's poll section is too awesome and simple and i really love playing with it.

Nothing as such, just a suggestion, if you can fix the widget on the audience view. If a user is new to the platform, he kind of gets confused looking at those many widgets

Am able to connect with users all across the globe via ON24 effectively and efficiently and all its fulfilling my Ask as per the requirement

It is very user-friendly and easy to navigate. The UX looks good and is easy to understand how and where to do certain tasks, accessing reports, copy content, etc.

You're not able to download the files that are uploaded to the created webcast (i.e. I have a webcast created with a PowerPoint that I want to recover because I lost the original file on my computer, I'm not able to download that file from Webcast Elite - or at least, I haven't discovered a way to do this) Another downside is once a webcast or webcasts are created, you have to enter each webcast Individually to make any adjustments to content (such as adjusting survey questions) as oppose to being able to select multiple webcasts, and make a singular change to all at once.

A turn-key solution to provide participants with a robust, engaging experience. Benefits are a more straightforward & seamless process to create, copy, edit, and manage content.

ON24 Webcast Elite is an easy to use platform that easily integrates into all of our other Marketing Systems. We have used Webcast Elite for virtually everything these past 2 years and have had no hiccups or issues. We love all of the reporting capabilities that come with the Elite platform and also love the versatility to be able offer all kinds of webinars to our clients. Would highly recommend!

We haven't had any issues or hiccups with the platform itself, however, there are small things that we wish it could do after running this platform for a while. We have submitted feature requests and have been surprised with how quickly the team is addressing our request for the small changes!

We h ave been able to pivot to a completely virtual event world with Webcast Elite. With so many orgs going virtual over the past 2 years, we have had to rely on webinars and virtual events to keep our sales leads up. We could not be happier with the great results and our sales team is grateful for all the ways this platform supports them and helps to drive sales!

The user experience provides comprehensive and time-efficient setups of webinars. We like the customizability of how our webinars will perform and how we can design the audience interface in accordance with our corporate brand.

Uploading videos for recorded webinars sometimes, but not often, have issues in the audio, such as audio quality and syncing. It is something that ON24 can work on, but all the other features of ON24 are beneficial in a sense.

Our company always has the goal of nurturing our industrial relationships. With interactive webinars, we are able to hear first-hand what our stakeholders need and how the industry deals with changes, thereby giving us the fitting strategies to adapt.