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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
How does SurveyMonkey compare to Survicate?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 20, 2024
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
TD
Taryn D.
Teacher
Share
"Teacher"
What do you like best about SurveyMonkey?

We use this service mainly for professional development at the school. I especially like the templated surveys they already have, like "K-12 teacher feedback survey" among others.

What do you dislike about SurveyMonkey?

Sometimes it can be a bit difficult to access whereas Google Forms is a lot easier because most people have a Gmail account.

What problems is SurveyMonkey solving and how is that benefiting you?

It has helped in professional development settings as a teacher to give feedback about what is going on in the school and how satisfied the teachers are with the things that they have.

Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
JF
Jeremiah F.
Senior Customer Care Engineer
Share
"Survey Monkey provides a Fun and Care Free Way to Take Surveys"
What do you like best about SurveyMonkey?

The ease of use. You simply click the link in your email, navigate to the survey page (no need to login), finish the survey, and you're done in a matter of minutes (or seconds for the short ones).

What do you dislike about SurveyMonkey?

There are ways to get around the 1 survey per 1 person, but I'd like to think most users aren't going to waste time doing that.

What problems is SurveyMonkey solving and how is that benefiting you?

We often use this after company events to get feedback/concerns on how it went, how we can improve. We've also used it for Parties to judge outfits and to answer questions about the Company as a whole.

Mid Market (51-1000 emp.)
Mar 12, 2019
 Source
Overall Rating:
5.0
Susan M. avatar
Susan M.
Registered Nurse
Share
"Surveys"
What do you like best about SurveyMonkey?

Confidential, secure way to submit for employee satisfaction surveys

What do you dislike about SurveyMonkey?

Have no problems using this for surveys

What problems is SurveyMonkey solving and how is that benefiting you?

Employee satisfaction surveys

Small Business (50 or fewer emp.)
Mar 11, 2019
 Source
Overall Rating:
5.0
KJ
Kristina J.
Mystery Shopper
Share
"Always fast easy surveys"
What do you like best about SurveyMonkey?

Love how fast and to the point the surveys are. Always quick and easy. Questions always pertaining to topic of surveys nothing misleading very understandable

What do you dislike about SurveyMonkey?

I cant think of 1 dislike from every survey ive done thru survey monkey

What problems is SurveyMonkey solving and how is that benefiting you?

Surveys help give the feedback to companys

Small Business (50 or fewer emp.)
Mar 11, 2019
 Source
Overall Rating:
5.0
CM
Courtney M.
Student
Share
"Quick, easy, effective "
What do you like best about SurveyMonkey?

How easy it is to use and see what the entire group of people fee about a certain topic

What do you dislike about SurveyMonkey?

Nothing really, it is easy to use and send out and get responses quickly

What problems is SurveyMonkey solving and how is that benefiting you?

We have been able to make quick decisions that are representative of the entire team and everyone feels like they have a say

Mid Market (51-1000 emp.)
Mar 10, 2019
 Source
Overall Rating:
5.0
SS
Shannon S.
Nursing Assistant
Share
"Simple survey software"
What do you like best about SurveyMonkey?

This software is super easy to create surveys

What do you dislike about SurveyMonkey?

Sometimes it can be hard to make multiple selections when choosing an answer on a survey

What problems is SurveyMonkey solving and how is that benefiting you?

Simple to share

Mid Market (51-1000 emp.)
Mar 09, 2019
 Source
Overall Rating:
5.0
Dave J. avatar
Dave J.
Systems Support Administrator Zendesk
Share
"Great tool"
What do you like best about SurveyMonkey?

The ability to customize and send information to users at any Email Roman is truly great.

What do you dislike about SurveyMonkey?

I cannot say anything major appears. It would be nice to be able to reschedule and track follow up surveys instead of creating new ones.

What problems is SurveyMonkey solving and how is that benefiting you?

Collaborative feedback.

Enterprise (> 1000 emp.)
Mar 08, 2019
 Source
Overall Rating:
5.0
CR
Crystal R.
Academia
Share
"Easy to use"
What do you like best about SurveyMonkey?

They are easy to set up for staff and employees. Not a lot of click bait while taking the either.

What do you dislike about SurveyMonkey?

I never had an issue with them. There was nothing I encountered that made me dislike using it.

What problems is SurveyMonkey solving and how is that benefiting you?

It allowed for pulselike polling of current issues we are facing.

Small Business (50 or fewer emp.)
Mar 08, 2019
 Source
Overall Rating:
5.0
Larry S. avatar
Larry S.
Partner
Share
"Easy to use"
What do you like best about SurveyMonkey?

Basic surveys are fast and easy to create and to modify. Lots of other specialty modules tailored to specific needs and objectives. Lots of use cases and examples.

What do you dislike about SurveyMonkey?

I wish SurveyMonkey provided an audience distribution service. Currently I take the survey and then use MailChimp to send to my list or a purchased list.

What problems is SurveyMonkey solving and how is that benefiting you?

You can never have too much feedback from customers and prospects. The more knowledge the better chance of creating loyal customers.

Mid Market (51-1000 emp.)
Mar 07, 2019
 Source
Overall Rating:
5.0
JA
Julia A.
Paralegal
Share
"SurveyMonkey Review"
What do you like best about SurveyMonkey?

A very easy to use tool that has big results! Surveys are unlimited, different formats, and although easy to get around, very sophisticated outcomes

What do you dislike about SurveyMonkey?

I don't think there is anything to dislike about this platform

What problems is SurveyMonkey solving and how is that benefiting you?

We get live feedback on new systems we roll out or new ways to handle tasks. The workplace benefits because everyone feels like they are contributing to the office with their input!

Mid Market (51-1000 emp.)
Mar 07, 2019
 Source
Overall Rating:
5.0
Chan P. avatar
Chan P.
Finance Manager
Share
"Great usage for quick data gathering!"
What do you like best about SurveyMonkey?

This is such an intuitive app and so easy to use! Usually done to gather a lot of info/surveys from departments.

What do you dislike about SurveyMonkey?

The way the data is translated is through email. Would love a better way to compile everything.

What problems is SurveyMonkey solving and how is that benefiting you?

Data gathering

Small Business (50 or fewer emp.)
Mar 07, 2019
 Source
Overall Rating:
5.0
AM
Alex M.
Alex
Share
"Most effective survey "
What do you like best about SurveyMonkey?

This platform is SUPER easy to use. Throughout college, this is all we were taught to use. It’s very easy to add questions and all of the answers.

What do you dislike about SurveyMonkey?

There wasn’t honestly anything that I didn’t like about surveymonkey

What problems is SurveyMonkey solving and how is that benefiting you?

You can collect data very quickly. It catergorizes everything for you. Very very simple. Very easy to share as well with colleagues

Enterprise (> 1000 emp.)
Mar 06, 2019
 Source
Overall Rating:
5.0
Jodie O. avatar
Jodie O.
Director Of Analyst Relations & Market Insight
Share
"Even a Monkey Could Use Survey Monkey"
What do you like best about SurveyMonkey?

Survey Monkey makes me feel like a professional research scientist with their fancy tools and myriad of question types available for use.

What do you dislike about SurveyMonkey?

Hmmmm....I cannot think of anything I do not like about the product.

What problems is SurveyMonkey solving and how is that benefiting you?

For me, Survey Monkey helps with an occasional need to survey people across my company about a specific job area.

Enterprise (> 1000 emp.)
Mar 06, 2019
 Source
Overall Rating:
5.0
BD
Bridget D.
Ap Supervisor
Share
"Reliable Survey Source"
What do you like best about SurveyMonkey?

I like that the plan is free and offers a great presentation platform

What do you dislike about SurveyMonkey?

I do no have any dislikes at this time..

What problems is SurveyMonkey solving and how is that benefiting you?

Survey monkey has encouraged employees to comfortably provide more feedback geared towards internal issues

Small Business (50 or fewer emp.)
Mar 05, 2019
 Source
Overall Rating:
5.0
Michaela H. avatar
Michaela H.
Michaela Gunderson
Share
"Best Mass Email Software"
What do you like best about SurveyMonkey?

How simple it is to use and all of the different options it has.

What do you dislike about SurveyMonkey?

Has a little bit of a learning curve, but it’s easy once you get it down.

What problems is SurveyMonkey solving and how is that benefiting you?

Sending mass emails to customers or clients.

Small Business (50 or fewer emp.)
Mar 05, 2019
 Source
Overall Rating:
5.0
LC
L C.
Program Director
Share
"Best Program "
What do you like best about SurveyMonkey?

I really do value the simplicity of a program. This is why all the programs I use are super simple.

What do you dislike about SurveyMonkey?

This program really doesn’t have anything I don’t like.

What problems is SurveyMonkey solving and how is that benefiting you?

We use it for students taking courses to see what future programs we can adjust.

Small Business (50 or fewer emp.)
Mar 05, 2019
 Source
Overall Rating:
5.0
CS
Casey S.
Teacher
Share
"Survey Monkey is Wonderful!"
What do you like best about SurveyMonkey?

Being able to annousmely critique administration

What do you dislike about SurveyMonkey?

Some surveys are open to repeating the same question throughout a survey

What problems is SurveyMonkey solving and how is that benefiting you?

Solving the quality of administration

Small Business (50 or fewer emp.)
Mar 04, 2019
 Source
Overall Rating:
5.0
Rami J P. avatar
Rami J P.
Lead Pastor
Share
"Survey Monkey Recommend"
What do you like best about SurveyMonkey?

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions

What do you dislike about SurveyMonkey?

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises.

Small Business (50 or fewer emp.)
Mar 04, 2019
 Source
Overall Rating:
5.0
Kelly Z. avatar
Kelly Z.
Store Manager
Share
"Very easy to navigate "
What do you like best about SurveyMonkey?

Not that hard to set up or do. There could be more drop down boxes.

What do you dislike about SurveyMonkey?

Hard to go back sometimes might need to start over from the beginning

What problems is SurveyMonkey solving and how is that benefiting you?

None

Mid Market (51-1000 emp.)
Mar 04, 2019
 Source
Overall Rating:
5.0
MB
Marla B.
5th Math/Social Studies
Share
"Making Parent Contact Bearable"
What do you like best about SurveyMonkey?

We have used Survey Monkey to have our parents sign up for Parent-Teacher Conferences as well as parties and field trip sign ups. It saves us so much time and the parents receive a reminder. Our parents love the fact that nothing has to be returned to school. A few clicks and they have signed up for an event, receive a reminder and know exactly what is going on.

What do you dislike about SurveyMonkey?

It’s a little complicated to get it sent off to so many people at once - mainly because we only use it a few times a year.

What problems is SurveyMonkey solving and how is that benefiting you?

We are solving the problem of keeping all of our information for special events together. We can all see it at any tome and make adjustments to it. We can print it off to share with others as well.