Tidio Reviews & Product Details

The workflows for the chatbots are amazing. I love the premade templates to use as a guide and how userfriendly the system is. It's also great that I can get messages from customers and see what was said without having to go online unlike how it was going with Shopify inbox. I'm excited to see how well Tidio works with two stores being linked because not having to log back out and in to see customer messages would make this a 9000/10.

I wish I could automatically go from one bot sequence to another in the version I am using. For now I'm finding workarounds but if there was an action that said go to Bot B when a specific item is pressed, that would be phenomenal for workflow.

I can get messages from customers and see what was said without having to go online unlike how it was going with Shopify inbox. I can create workflows to answer standard questions without having to constantly be online. Best of all I can disallow private responses so that people are getting answers for questions that used to get lost due to typos/different wording.

I love all the options they offer in their software, with lots of features and extra improvements, and besides I am very pleased with the support team that is in the tool, you are willing to any request and help you solve cuqluier issue in record time, an excellent tool 100% recommended.

I don't dislike anything about the tool, each option, operation and section are perfect and designed for any kind of need, highly recommended.

tidio helped me to solve the main problem of my company, and that is to be able to have communication with my clients without the need to be connected with them or to be able to attend them in some internal channel, with the facility of integrating a chatbot which makes the whole process thanks to all the integrated functionalities works perfect.

My favorite thing about Tidio is its intuitiveness, easy design and how great it integrates with social media messaging for me as a business owner, allowing me to view all my messages on one dashboard instead of managing multiple accounts.

I have not found any downsides really, I wish there were more platforms for integration though.

I am on multiple social platforms as well as my websites and I receive customer inquiries from everywhere. It is great to know that I can finally respond to all customer enquiries and not risk losing sales because I missed a couple of messages.

filling in for you until you can join the chat. Would like a smaller chat window.

chat window. it takes up almost the whole right side of screen.

well i just got it. but it was running on another account. i was expecting to see website traffic but now i know why only got 1 visitor that being me lol , but i hope this will let me interact with customers as soon as they come in to my site, i guess with out it i would'nt see whos there and what pages there looking at.

easy to setup and use easy to talk to customers

nothing to dislike about the product......

Letting me know i have a message asap to get back to the customers

I like how the app looks and the animations it has.

I don't particularly appreciate that the app always tells you to pay for essential features.

I am helping my customers instantly without having to use email or Twitter. It has so many benefits, such as integrations with Facebook.

Encontrei neste aplicativo a otima solução para saber quem realmente esta entrando no meu site na hora. Parabens equipe!!!

Não tenho encontrado nenhum problema por enquanto. Parabéns

Nai saber quem realmente entrva em meu site. Agilidade para entrar em. Contato com o cliente. Supreender o visitante com um atendimento rapido.

Tidio provides a wonderful experience to my customers and my backend team as well. The user experience is so good that it doesn't take any effort to set up. Highly recommended to all woocommerce shops.

Its java script files take time to load, though they get better with an optimization plugin.

It solves one-to-one communication between your online shop & customers visiting your websites.

Tidio is feature rich and is more than just a chat app. It simplifies and automates sales flow and customer communication. Tidio is great for any small, medium or large business looking to increase revenue, retain and engage new customers and simplify customer communication and workflow.

The downsides of using Tidio are the limitations on visitors and chatbots. They offer unlimited plans now to help with this. Another downside is that there is no ability to whitelist IP addresses for your staff. So each time your staff visits your site you will trigger the bot and/or a visit skewing your metrics. But you can ban visitors if you need to and Tidio is great at responding to feature requests.

Customer communication, sales automation.

Direct contact with leads, i am just getting started but it seems like a great tool

None...yet I havent found anything that i dislike

I run a recruitment agency so when prospects land on my site they can comjnicate with me straight away

Tidio was amazing for my business as it allowed me to implement a support chat option into my website at a very low cost while maintaining user satisfaction and very user-friendly.

I don't really have any downsides to using Tidio as once again it is an amazing platform for implementing a chat into your website, the only thing I could say is cut back on the amount of menus there are yes it is user friendly but this could all be minimised into 3-4 categories instead of searching for them.

I used to use ZenDesk for my support chat but I was really struggling with getting it setup and implemented onto my site and not to mention the cost it was horrendous however since switching to Tidio I was amazing at how easy it was to implement and setup and once again at a very low cost!

The alert goes right to my phone every time someone is on my website. If they initiate a conversation it pops right up.

If they don't initiate a conversation, I can't capture their email.

I wanted to be able to answer questions from any potential customers and Tidio allow me to do just that!

The best thing about Tidio is the feature that helps you know which page the customer is browsing! and you could start a chat with them directly!

Just the price. It's worth it I admit yeah, but I hoped for a lower price for more operators

capturing the visitors of the website. I mean you could directly initiate a conversation with them

I like that its very easy to use. Its so laid out and simle that i can easily use it .

I am not sure what templates to use that will help me.

This helps me to gain leads and subscribers which I am having trouble gaining

So far the chat not has been easy to set up. The guidance through the process makes it worth the effort. The best thing so far is the combination of the cost and the ability to setup on my WordPress account.

I have absolutely nothing to complain about with this chatbot so far.

It is creating another avenue to avoid losing valuable customers.

The design is just beautiful and the support is fantastic - always so fast to reply. The fact that the free plan is unlimited is just a shocker! Love it, love it!

Difficult to say. I do wish WooCommerce was as supported as Shopify. I also wish the chatbots had integrations with external webhooks or allow fetching of data from a REST API.

Solves the issue of simple client communication, it also does a great job at automation. Benefits me also by aggregating all of my communication Channels. Can't complain.

First, there's a free plan that allows a small person like me to get started without spending a fortune. Second, it's easy to setup and use! Third, it looks great on my website!

I can't honestly think of anything. It'd be nice to have a mobile app though.

I needed a modern and friendly way to handle support and ticketing without having to spend a fortune for it. I live and work in the Philippines, and these $60.00 per agent monthly payments are absurd in price! I also wanted something better than a hacked together version.

I am running a company and we love the chat function of Tidio. Our team uses the app which works great.

Sometimes the URL in the app is not shown correctly

Direct contact with B2C customers:

Automated service inquiries for our sites. We love Tidio and our clients do too!

Make SURE you have your notifications on for best results.

Automation helps with time management for sure, but it also adds a nice professional look to the site. We're definitely more productive! Process fluidity is 10/10.

They react to my questions quickly. They interviewed me about my questions to dive deeply into them. They do improve Tidio later. I'm satisfied with their service.

They didn't allow me to export the conversation with my customers. The search function is not perfect for me to find out some specific information or customers.

Tidio has an AI Robot system. I build a robot for me to handle the questions from customers during my sleeping time. Tidio has a quick reply response system. I can use it quickly by keywords.