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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Fiverr?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 24, 2024
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Sep 23, 2022
 Source
Overall Rating:
5.0
HM
Heather M.
Marketing Manager
Share
"Fast and Easy to Use! Would Recommend"
What do you like best about Upwork?

I liked it was efficient, quick, and a good value. The blog post I needed was very well written and on point. Very professional.

What do you dislike about Upwork?

There really was nothing I did not like about the service.

What problems is Upwork solving and how is that benefiting you?

I needed well-written content and it worked very well. I created the job I needed, set the budget, and got the product I needed. Any corrections were wasy to submit and get the corrected version sent over. I was able to complete the job prior to deadline.

Small Business (50 or fewer emp.)
Sep 23, 2022
 Source
Overall Rating:
5.0
Papai D. avatar
Papai D.
Ceo Of Azzmax Design
Share
"Azzmax Design Review To Upwork"
What do you like best about Upwork?

Better quality of clients then any other freelance platforms.

What do you dislike about Upwork?

Recently for the last 6 months, many new projects are posted which are ended with not hiring anyone. Whcih as a result, we are losing a lot of time on the proposal we are submitting. And also loosing many good projects in between them. So I think all clients should have a verified payment method.

What problems is Upwork solving and how is that benefiting you?

As I am a full-time freelancer on Upwork so it helps me in all my financial needs.

Small Business (50 or fewer emp.)
Sep 23, 2022
 Source
Overall Rating:
5.0
Greg W. avatar
Greg W.
Executive Director
Share
"My experience with Upwork"
What do you like best about Upwork?

Upwork affords me the ability to run a lean operation without adding overhead. The ability to ask interview questions prior to adding a contractor is a huge bonus. Additionally, the ability to see how well a contractor was viewed for previous work is great.

What do you dislike about Upwork?

For my situation and needs, Upwork checks all the boxes. There's nothing I dislike.

What problems is Upwork solving and how is that benefiting you?

The platform allows me to scale up or down depending on workflows. The ability to hire a analsyt from the industry that has the needed skill set is huge. The means a small firm like myself is not bothered down with having to train someone. I can hire and then focus on my task at hand.

Small Business (50 or fewer emp.)
Sep 18, 2022
 Source
Overall Rating:
5.0
Mohammed Irfan P. avatar
Mohammed Irfan P.
Prinicipal Consultant
Share
"Best Freelancing place"
What do you like best about Upwork?

Upwork provides a great source for tech gigs. It provides a handy solution where one can apply for a open position and one can recruit a resource easily. It provides an in-depth global requirements.

What do you dislike about Upwork?

One thing which normally does not like is : upwork makes the account to private mode if you have not done business for quite some time. My request is that we keep on trying and due to amount of applications we may not get project. This feature can be looked and can be avoided and can provide opportunity to all. The amount withdrawn limit can be reducted to $20 and now it is $100.

What problems is Upwork solving and how is that benefiting you?

The benefits are real as the money is paid in time as agreed and planned. As a freelancer I get opportunities and hence my professional work problems are solved remotely.

Small Business (50 or fewer emp.)
Aug 03, 2022
 Source
Overall Rating:
5.0
CM
Carlos Augusto M.
Consultant
Share
"Easy way to get work offers."
What do you like best about Upwork?

The platform is very straightforward and easy to use. As long as you comply with the requirements you can start immediately.

What do you dislike about Upwork?

You might get a couple of bogus offers now and then, so you must be careful.

What problems is Upwork solving and how is that benefiting you?

Getting to connect to offers that otherwise I would be missing.

Small Business (50 or fewer emp.)
Jun 29, 2022
 Source
Overall Rating:
5.0
Luis Fernando S. avatar
Luis Fernando S.
Freelance Translator
Share
"New life as a full time freelancer"
What do you like best about Upwork?

The wide array of fields you can find. All the security and protection it provides to freelancers and clients.

What do you dislike about Upwork?

The amount of time it takes for the money to be available is too high. Also, the 20% fee Upwork keeps from your earnings can hurt. That only goes down when you have long term contracts, but the people like me that work per contract with many different clients have to pay that 20% almost all the time.

What problems is Upwork solving and how is that benefiting you?

With Upwork I've been able to develop my own business and live from it. I'm my own boss and I can tackle everything my own way. It hasn't been easy, but it is worth every single fight

Mid Market (51-1000 emp.)
Jun 29, 2022
 Source
Overall Rating:
5.0
MP
Mohip P.
Web Devloper
Share
"Awesome software for Project bidding"
What do you like best about Upwork?

Upwork software is the Best project bidding softwre

What do you dislike about Upwork?

The cost of posting bid in Upwork is too high

What problems is Upwork solving and how is that benefiting you?

Using Upwork we get awesome projects

Small Business (50 or fewer emp.)
Jun 23, 2022
 Source
Overall Rating:
5.0
Abderrahman M. avatar
Abderrahman M.
Senior Javascript Developer
Share
"Happy with Upwork"
What do you like best about Upwork?

It's a great platform to meet professionals and get your job done optimally.

What do you dislike about Upwork?

it's the best so far, among all freelancing platforms..

What problems is Upwork solving and how is that benefiting you?

through Upwork, I worked with a Marketing Agency, Copywriters, Software Developers... and more I'm very satisfied with the work done.

Small Business (50 or fewer emp.)
Jun 22, 2022
 Source
Overall Rating:
5.0
Hitesh P. avatar
Hitesh P.
Business Owner
Share
"Upwork is excellent platform to freelance/agency work"
What do you like best about Upwork?

I worked with Upwork for many years and I got so many opportunities to build my career. I am really grateful to Upwork for this kind of platform. Many people like me build their careers with Upwork. Recommended to everyone who wants to work independently.

What do you dislike about Upwork?

Nothing to dislike. I really liked to work with Upwork as this is a really awesome platform and highly recommended to everyone.

What problems is Upwork solving and how is that benefiting you?

Every kind of problem can be solved with Upwork. if any of the clients is not responsive then they will contact them and resolve the issues. there are many lots but anything can be solved with Upwork. I really appreciate Upwork and the team.

Small Business (50 or fewer emp.)
Jun 22, 2022
 Source
Overall Rating:
5.0
Amit C. avatar
Amit C.
Founder
Share
"An amazing platform to work on"
What do you like best about Upwork?

It's an amazing platform. It brings in a lot of opportunities for people like us. Especially it helps us to connect with like-minded folks where we can exchange synergies for business growth and self-improvements. Every new day with every new project is a big learning curve. Some of the things which are great are: a) Awesome support. b) Good quality projects c) Reasonable membership d) Easy withdrawal process. e) Good communication tools, especially in the messages module. f) Search filters are amazing. Suggestion - With the new WHT for India, we should know where the tax will reflect. I have been checking my 26-AS constantly but to date that doesn't reflect. Also, a separate report should be made available in the Agency to know how much Tax has been withheld with date filters available to download that report. This helps a big deal in our taxation.

What do you dislike about Upwork?

It's getting more inclined towards freelancers and with this, the buyers are not much inclined towards agency buyers. Now that we have our businesses running on Upwork, we face issues in this. Upwork should work something to make it with a neutral approach. We are not against the freelancer model but agencies would also be equally thought about. Upwork should bring back the Elance feature of updating the cover letter after submission. If by chance the cover letter gets submitted with some mistake, there is no way to edit it.

What problems is Upwork solving and how is that benefiting you?

We have been able to create employment with the Upwork platform and have been able to help team members by guiding them to get work. It's a good platform. Especially in the Pandemic, it has helped people earn their living when they got jobless. We also make people aware of Upwork platform and have helped them get used to it and become a freelancer by offering their services which they are good at.

Small Business (50 or fewer emp.)
Jun 20, 2022
 Source
Overall Rating:
5.0
CT
Chandy T.
Founder
Share
"Upwork: a Marketplace for Professional Freelancers & Clients to Connect & Cultivate Relationships"
What do you like best about Upwork?

I like how easy it is to meet new clients and having a no hassle and protected payment structures where I’m still in control of how much I charge and what kind of projects I’m willing to accept. They make freelancing and owning a business more enjoyable.

What do you dislike about Upwork?

The fees are quite high at 20%. Their conversion rate is beyond high at 12% of 12 months earnings.

What problems is Upwork solving and how is that benefiting you?

Upwork’s marketplace allows me to meet diverse, global client organizations and win contracts quickly. They cut out a big chunk of the marketing work for me, so even though I think their fees are still high at 0%, they do cut down my “unpaid” work significantly.

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
Mark L. avatar
Mark L.
Freelance Writer
Share
"Persistence is rewarded at Upwork"
What do you like best about Upwork?

I like that Upwork is flexible enough to accommodate my branding and business model. I’ve found Upwork a valuable way to maintain momentum through a difficult year.

What do you dislike about Upwork?

It takes a little time to learn the system. But it’s worth the effort.

What problems is Upwork solving and how is that benefiting you?

I’m able to adapt to workflow. If my pace of work slows down I can quickly find valuable work through the platform.

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
JI
Joseph I.
Founder
Share
"Best Platform for finding Freelancers and Contractors"
What do you like best about Upwork?

The variety of talent available on Upwork is amazing. You'll always find people for any kind of criteria that you're looking for. Most of the people I have hired on Upwork have delivered great results in the work they did. You can find people from all backgrounds almost anywhere in the world. The platform user interface is also very intuitive and easy to use.

What do you dislike about Upwork?

In my experience, I have not seen or experienced any significant short comings that have affected my experience in using Upwork

What problems is Upwork solving and how is that benefiting you?

I am using Upwork to solve personnel challenges and scale my productivity by hiring multiple contractors to work for me

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
Charan J S. avatar
Charan J S.
Owner
Share
"Freedom to earn"
What do you like best about Upwork?

The best part is upwork help those who are a real talent. If you are good at your work and have get good feedbacks from your clients you need to worry about finding work then.

What do you dislike about Upwork?

There is nothing to dislike but one thing I would mention here is like they filter freelancer's profile they should also do something from employers as many of them are fake and wastes time and connect.

What problems is Upwork solving and how is that benefiting you?

Upwork made me get some quality clients which are also long term which is very difficult to get today.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Gerard ("Jay") D. avatar
Gerard ("Jay") D.
Published Author And Retired Physician / Surgeon
Share
"UpWork has a lot of work for you."
What do you like best about Upwork?

Volume. If you work daily, there will be daily work.

What do you dislike about Upwork?

The administrators are too quick to assume infractions of TOS.

What problems is Upwork solving and how is that benefiting you?

Benefits include volume and quality of client.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Mohammad K. avatar
Mohammad K.
Graphic Designer + Data Analysist
Share
"Upwok help me to start my Freelance Career"
What do you like best about Upwork?

Upwork is the best platform to show your talent. It will help to grow with the most valuable tips and trained the freelancer to grow itself. It provides the payment guaranty.

What do you dislike about Upwork?

I don't dislike anything on Upwork but only 20% only for the first $500.

What problems is Upwork solving and how is that benefiting you?

Upwork is always ready to solve the problem of any freelancer.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Meryl S. avatar
Meryl S.
Principal
Share
"Upwork helped launch my new career"
What do you like best about Upwork?

I like the access to hundreds of clients, particularly those in my field.

What do you dislike about Upwork?

The difficulty in getting interviews and then actually hired.

What problems is Upwork solving and how is that benefiting you?

I am solving the problem of trying to find clients on my own. One of the main benefits is protected payments.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
AJ
Afthab J.
Founder
Share
"Great platform for businesses & freelancers!"
What do you like best about Upwork?

Upwork is a great pool of talents for business owners! And a great platform of opportunities for freelancers at different levels & industry. Professionally reliable for all who can follow Upwork's guidelines, terms & conditions. I use Upwork both as a freelancer as well as business owner. Compared to other freelancing platform, I liked Upwork much because of their professional processes & structures, better user interface, payment protections, etc. (still a lot can be improved; and they are continuously working to improve).

What do you dislike about Upwork?

Actually, I don't remember anything in serious that I dislike. If I want to say something, first thing is Upwork's fees on freelancers for low budget projects. Also, it would be great if Upwork could bring more filter options for filtering freelancers, so that it will be easy to find the right talent for each kind of project.

What problems is Upwork solving and how is that benefiting you?

I can work with projects that I like the most, in ease & flexibly at my own timeline. That's really important for me. Also, I can get required talent from different parts of the world for various projects. It is very easy to get right candidate thru Upwork than conventional employee recruitment process.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Adnan K. avatar
Adnan K.
Senior Business Data Analysts
Share
"More than 3 years, LOVE working on Upwork!"
What do you like best about Upwork?

I like the Upwork platform, I know it hard to kick off the work, but patience and hard work are the ingredients for success. I like the features and support that Upwork offers these include payment security and dispute handling.

What do you dislike about Upwork?

There is nothing now, I dislike on the Upwork platform. I hope they would ease the rules around available Connects for new freelancers who just started.

What problems is Upwork solving and how is that benefiting you?

Upwork is helping me connect with clients and I don't have to worry about client authentication, and even billing. I have moved my clients from outside to the Upwork platform. I trust the platform and like how they are keen to improve it.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Jennifer C. avatar
Jennifer C.
Social Media Manager/Freelancer
Share
"Best Place To Grow Your Business"
What do you like best about Upwork?

I’ve been working with Upwork for years. I’ve been through their whole transition from Odesk, Elance to Upwork. I love the ability to search different clients and jobs. The phone feature which wasn’t always available for mobile. Just the overall ability to grow my business.

What do you dislike about Upwork?

The tracker. It’s super slow and glitchy and you can’t use it on your iPad or iPhone

What problems is Upwork solving and how is that benefiting you?

No problems.

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