Help.com vs Tidio

Take a look at how Help.com and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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Help.com Logo

Help.com

4.4
(5)
Tidio Logo

Tidio

4.7
(1,413)
At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Tidio Logo
Tidio
Starting at:
$19.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 2 images
Help.com Screenshots
Tidio Logo
Tidio
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
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Pricing
Help.com Logo
Help.com
No pricing information available
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Agile CRM
  • Duda
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Shopify
  • Site123
  • Stripe
  • Testimonial
  • Trello
  • Twilio
  • Wix
  • Zoho CRM
Tidio Logo
Tidio
Total integrations: 11
  • Agile CRM
  • Duda
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Shopify
  • Site123
  • Stripe
  • Testimonial
  • Trello
  • Twilio
  • Wix
  • Zoho CRM
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Tidio Logo
Tidio
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013