Drift Reviews & Product Details

The chatbot is most helpful when you have a quick question on funtionality and need a short answer. 7 times out of 10 it can give a good starting point to find what you're looking for.

I wish it would function with my mobile number like a text message and I can reply in kind.

I use drift for a live chat service on my website and really that is all.

The speed you can get things from ideation to in front of users is nothing short of amazing. A/B testing capabilities, reporting and very granular metrics is very well done. It is easy to get people up and running in Drift and it has been easy to train other team members on it as well.

Sometimes the support with the engineering and technical teams can take a bit of time in terms of turn around with issues. It is difficult to get support on some of the newer features when they don't work correctly.

It helps us create leads directly from the chatbot. We are able to build AI to help market, qualify and help sell to prospects. We are even able to help assist them within enrollment using AI and playbooks. The live chat capabilities and UI are user friendly and we have heard positive things from our sales floor.

The robust technical integrations and their best-in-class customer success team!

Sometimes Drift's new features take some time for my team to implement in our existing workflows.

Drift is capturing user interest on the website for prospects who want to speak with a sales rep. It is also providing a "fast lane" for that prospect intertest to turn into pipeline

The professional services and customer success teams that Drift provides make it incredibly easy to deploy, optimize and continuously generate ROI from Drift. Drift is very easy to navigate, manage and report on. Once you wrap your head around playbooks, they are easy to replicate across the board. It has become a popular way for a). people to convert on our website as an alternative to forms and b). the sales team to find active leads that want to connect immediately. Drift gave our website a much-needed live-action element to lead conversion.

The reporting could be more detailed. It's mostly done at a high level and it lacks the ability to integrate custom objects/fields into the Drift side of the report (though, this can be achieved through a Salesforce-side integration). We end up using three platforms, Drift included, to report, but all the data we need is ultimately there.

Drift provides us with another conversion point for prospects. It also connects our sales team to buyers much more quickly. We are seeing success on the Drift platform and that is turning into increased pipeline where prospects interact with Drift, as well as sales from that pipeline. At the end of the day, we're getting more prospects and customers in front of our sellers by using Drift.

It keeps inbound leads easy to track and organized.

I haven't experienced any downsides as of yet.

Allowing for me as an inbound sales rep to manage all of my inbound leads for those visiting our website

The Drift Bot does a good portion of qualifying the lead for us. Once that happens is super easy to continue a business conversation.

We are getting some spam inquiries in hindu and arabic is difficult for the platform to vent out those inquiries that are not real business needs.

Drift Is keeping our sales team engaged right away with potential customers! It allows us to improve the experience with our website traffic and establish a direct dialog with them.

Drift helps personalize the visitor experience with fast, personal, and relevant information. Drift helps drive leads and finds buyers for our chat agents.

Drift is only as good as the playbooks, which can get dated. Integration with Marketo is not always 100% and we manually have to push leads into our CRM.

Finding buyers and directing clients away from sales and to our client support team.

aims for impressionistic insight but is ultimately manipulative and reductive.

no complaints, ease of use. no dislikes.

sales process.

The thing I like best about Drift is the team that I work with. We had a great onboarding experience and they worked quickly to help us meet our launch date even though it was shorter than their standard onboarding timeline.

There isn't anything that I dislike about my experience so far.

Drift helps us direct our website visitors to the right place on the site with the ultimate goal of having our target accounts book a meeting.

I like the User interface and I also really enjoy Drift Sales training sessions, to help us get better at using the product.

Honestly I don't see any particular problem.

Connecting with leads who visit our website

I like that drift serves as a live channel of communication. It automates the process of booking incoming meeting requests.

I wish the drift platform had more security measures for email domains. That way, customers cannot set up meetings under fake emails.

Drift is automating the process of inbound meeting requests.

Convenient and easy to understand. This is the first time that we will be using drift chat.

So far, everything is great, and is in the process of learning it.

The convenience of responding to the customer fast

It is easy to use, customizable for our organization's needs and integrates with all our systems flawlessly. The desktop and mobile apps also make it easy for my team to stay on top of leads coming through.

Very little I dislike about Drift from the user perspective. Admin wise I would like more detailed reporting on when my team is responding, from what regions we are getting traffic, etc.

We are catching folks right as they come to the website and quickly narrow down their search. Before Drift we believe we were losing out on all these leads.

The ability to see live prospects for both inbound and outbound leads.

What's not to like?! This application was designed perfectly.

The ability to reach more customers and provide top-tier support and consulting.

It is very useful for helping me with my work in terms of helping cliants go from place to place in terms of talking with different cliants and also working with them.

I don't like that it is not the most helpful to help me with finding new it cliants to talk to on Drift, I still use it to talk to potiental new customers though.

Well, I use drift to talk to potential customers who are looking at Bottomline Technologies products and I want to help them book a demo with pour product experts.