Helpshift Reviews & Product Details

I like the fact that the message to the customer will not send unless you press both keys. It helps prevent errors in messaging

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

Helpshift is ultimately more convenient. It's easier to store your macros and much easier for share information within the messages with my coworkers.

I like how the application is well layed out and easily used to obtain needed contact information

Not a large amount of support information for certain companies

Solving various IT related troubles.

Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings.

Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.

None as the faculty didn’t give it a fair testing opportunity because as previously stated they are already set to use skype for business and did not give helpshift a fair run. I think it far more efficient for the recruiters opposed to using skype.

Commands for immediate response to the customers and user-friendly. It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works - Accessible portal in the system - The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance - They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system. - Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first.

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view image in seperate window in Helpshift -

Queueing of tickets - Can be accessed without any VPN or 3rd party apps

Easy to use and navigate through, user friendly

No spellchecker or grammar help, can't undo

Replying to customer feedback

Absolutely nothing @Steven L. He does not provide any customer support with responses

You deliver generic comments without supporting the platform you are assigned to

Am a marvel snap player and your support platform does nothing except provide generic responses with no real customer feedback. It's useless!!!!

It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference

The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues

It is very good to help customers and has many useful integrations also it offers a very useful knowledge base

Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.

The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them.

Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands.

The stability of the service. Effortless management of conversations with users, the abundance of automation and filter settings. Easy approach to the support and customer success teams. Availability of bots and AI features.

Internal analytics are pretty poor; some questions can be answered only using external services such as Power BI. Spam filters for email issues do not work as well as they could. If you work with the platform long enough, it's easy to get lost in all the automations and bots and filters and other settings.

Out-of-the-box support for multiple channels and apps. It helps us handle conversations with users from different platforms in one place and solve questions with FAQs before they are even asked.

It's easy to use and intuitive for service staff.

The Helpshift could have more tools to control users.

It is a tool that facilitates instant communication with the customer.

Easy to use, training by the team to make sure you're using it to the full abilities

Nothing at this time - everything is good

Support tickets for mobile game. Very easy to use, tag tickets for reminders, FAQ, shorthand answers to help team

Ticket assigning to my colleagues. We can also filter the junk tickets so they are not escalated to the Senior staff.

The interface. The review system also, it does not give detailed reviews from the clients, only a star rating.

Helpshift helps us pick up patterns with in game bugs.

Organization within sections, speed and agility, productivity.

Some bugs: customers don't see the message sent, auto-assigning don't work sometimes.

Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me anonymity.

Easy access for customer Improved communication KPI Tracking Stats

Tickets from the App and Web should be possible to merge under one account.

Customer queries , quick answers , better ticket management

Conversations, bots, faq and campaigns in one dashboard. Everything in one place without the need for additional integration between these systems.

Different criteria and filters in campaigns, automations etc. Limitations in API.

We are using HelpShift to support our players on mobile games.

Helpshift is a very good tool for customer service requests for mobile apps. It is very easy to offer a fast customer support. Automations, FAQs and templates help you to deal with a lot of requests in your day-to-day business. Data and analytics in PowerBI are great too.

The handling of requests that come directly via web form or e-mail could be a bit better, mobile is clearly the focus here, but in general they continuously improve their product. We have been using Helpshift for a number of years and improvements have been introduced all the time.

It's the best way to provide customer service to mobile app users.

I like its live chat feature. Works best to people on the go to those who do not have time to call.

There are times I have to use tags manually to put a ticket to the right queue.

In customer service, it helps save customer's time in waiting a response via e-mail or IVR

Helpshift has an easy way for agents too reply to customers.

My company has bots set up with Helpshift. They still have to make some improvements in their bots technology to match with other competitors out there

As mentioned above Helpshift is an easy CRM to agents to reply to customers. It improvesFCR and CSAT

We can help out customers quickly via helpshift and address their concerns accurately.

I dislike that our clients often choose the wrong department to speak with, it would help if we can add suggestions per department so that chats are not filtered to the wrong department. The automated greetings are also a tad annoying, as we have heard from clients.

A lot of problems, whether it be system related, internal issues, or just basic questions on how to use our system. Using helpshift has helped MPCS to effectively help our clients in an accurate and timely manner as opposed to phone calls or emails.

i like the chat feature, very easy to use and fun. i feel like anyone can use this. it's very easy no glitches or anything everything runs very smooth

nothing really it's a perfect help for chats. sometimes will experience lags but thats very rare

how to be a better client to customers. mostly every problem that could possibly happen with our organization is settled on helpshift.