Aircall Reviews & Product Details

I love that I can call and text contacts in the same online platform. The call and messaging history is nice to go back and review. And the integrations are great, at my company we integrate with Hubspot. Plus the single sign on feature.

The audio connection doesn't always remember the last device used, so some calls may not have good audio if it happened to switch to a different audio device. There is also a weird small glitch, not a big deal, but every so often I notice this on Messages. The notification of an unread message is highlighted with the number of messages unread. There is one message I cannot seem to 'read', so that notification does not go away. It's been there for days, yet I have read the message.

Better able to track communication with clients in our CRM, better follow-ups and better nurture clients for a better client experience. We were able to eliminate our hard-line phones in the office. Plus many clients prefer to text so we text many of them now.

I like the simplicity of the interface/platform and integration aspects of Aircall. We have a lot of agents reporting that they are liking Aircall more than our previous system and that they feel like they can work faster. I appreciate the chat feature support and how our team can get help.

I wish we had more in-depth insight/information about setting up the IVR before launching (how to create a queue, how to set up a callback feature, or "press ____ for Spanish"). I wish I could look back to a specific day in the previous week, month, or year and view all the calls that an agent took (similar to the Activity Feed). The transfer feature has been a pain point; we have such a high call volume, that if any agents need to transfer to another, going on "Available" means they might get an influx of new calls, before the transfer can come through.

We wanted to merge our customer experience team under one umbrella platform. Aircall's ability to integrate with Gorgias has allowed us to do that!

The thing i like best is the fast and easy calls

There is currently not much to dislike on my end.

I am solving customer care problems for an app with aircall and it makes easy calls.

Simple to use and user-friendly. calls are clear. integrations with slack are good

Air call would go down and have bugs every now and then. call recordings are only 6 months.

using the business line to make calls from multiple lines. can coach customer service team and listen in on calls. can view statistics on calls.

I really enjoy being able to manage so many aspects of the business on one app. It's also quite useful to be able to record and listen to previous calls. Another thing I like is the timezone feature, since we have to call people from all around Canada and having that feature really saves time for me!

Although I do believe there should be more ringtone options and that we should be able to import our own, the biggest issue I've encountered is the schedule management. It is rather difficult to have different opening hours depending on the weekday, and that's something that a lot of businesses have had to deal with lately so it could be interesting to simplify.

The Aircall Chrome extension has been really useful so far, highlighting all the numbers on my pages has made calling our customers quicker and easier. We also often need to listen to previous calls for quality assurance, and Aircall has made that a piece of delicious cake.

I like that is much easier to make phone calls from any webpage and that the tags can be placed and linked with hubspot

I don't like that there is only one admin profile to get statistics, also that sometimes the quality of the call is poor, and also that when trying to listen past calls, you need to go to the beginning of the list everytime you click back.

Efficiencies while contacting clients.

The efficacity to reach international clients and to have the freedom to use it anywhere

The bugs sometimes occur when calling on Africa countries like Cameroon, Senegal, Benin, Cote d'Ivoire.

I make in sort to understand the needs of my client, and I help him choose a better way to solve his problems

User friendly dashboard, easy to set up and to view. Also, the integration with Gorgias is amazing.

Not a lot of analytics unless you're in a pro plan.

All inbound and outbound calls are resolved easily with Aircall. It actually has a lot of cool features and it provides great analytics if you're in pro plan.

I like that I can easily log in and be able to speak to customers. I like the 3 minute between each call setting.

I haven't found much that I don't dislike just yet. I enjoy being able to set myself for unavailable and have 3 minutes between each phone call.

I am able to assist my clients with their orders and help them verbally to ensure they have their issue resolved. We want to keep our customers.

The interface is easy to navigate. Easy to make calls and texts.

I hope it allows me to receive photos. It would be beneficial in my job because I ask for client's documents, and they usually send that to my air call number, but I don't receive them.

It's easier to reach out to our clients thru Aircall.

Ease of use, no lag. I just copy and past the numbers in and press enter to call. Takes 2 seconds.

Voice quality could be better. Pretty spotty most of the time.

I use it to follow up with prospects about our services.

Air call is easy to navigate, and I like that it can call international numbers as well.

Sometimes, the line is cutting in and out, and it has delays on the line.

We answer customer's inquiries about the order information and product information.

I like how easy it is to use and I can make calls where ever I want.

We cannot send an SMS. The voice quality is not that good. Their noise cancellation doesn't even work

We can call back the customer so quickly. We can make calls as much as we can.

Aircall can quickly be set up and configured in a matter of minutes. Adding new users, lines and voice-to-text means you can get started or make changes in no time. Ability to call and receive numbers, set up inbound numbers, new users and features make it an easy to use service for an administrator or an end user to use.

Lack of SMS Functionality can require you to look outside to other services, higher cost compared to alternative services makes it harder to recommend. Slow responses at times when support is needed. App issues (such as disconnections/distortions) do occur from time to time which can affect a 24/7-style business. Lack of any "hold/queue" system creates a negative experience as customers do not have an option to continue waiting if all other agents are currently on the phones.

Negatives: Billing issues can be timely to resolve with lack of updates. Positives: Very easy to expand your business as needed within minutes. I feel that many of these problems can be solved in the future, but to date they've been "coming soon" for quite some time with no additional updates. The higher cost compared to alternatives which do offer these features currently make it a hard decision for such a premium price.

Being able to forward phone calls, archive and record phone calls.

Sometimes when delegating for out of office coverage, the person covering will still get calls even once the aircall has been assigned back to original user. Our team has to log-in/ out to re-set this delegation. Also dislike that you cannot silence calls. For example during a meeting I need to silence a call but don't want the caller to bump straight to voicemail.

Listed above. Benefits are that we can use our computers, forward calls, review call history, transfer contacts and listen to old calls.

It is pretty reliable. I like the ability to assign calls when needed.

Sometimes the calls coming in show missed, but our phones havent rang.

For the most part, it works great. Clients are able to hear us easily

The Salesforce integration is really useful

There are some bugs on the mobile application

I never ask to the support team to resolve problems

Quality of calls- we have tried other services which cause dropped connections, etc, but aircall is pretty reliable

It's pretty expensive as far as VoIP services are concerned

We do notice some dropped calls but not many. We do have decent support and like the ability for a phone tree within the Aircall platform to send calls to our sales vs support teams.

The power dialer is great. Pull up any page with phone numbers and they are parsed by the chrome extension and added to a list. This gives aircall the ability to be ubiquitous within your systems. You don't need a traditional CRM, however aircall integrates easily with other systems. Aircall also provides an API for development.

There is no SMS. This is a big problem. Text messaging is a communication standard that should be incorporated into any communication systems in 2020. I've spoken with representatives and heard it's coming, but no idea when. MMS would be a good accompaniment to a new SMS feature :)

Aircall is enabling our team to call entire lists of prospects with minimal user interaction. The dialer loads on its own as opposed to needing to be loaded from a list of numbers. This saves on administration time. They also provide decent analytics for management.

Smooth, simple, intuitive interface and good call quality

Would be nice to have a few extra features, like being able to have those calling in select options without having to have a slew of telephone numbers

Using tracking to hit SLAs, listening to call recordings to solve problems