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Aircall Logo
Aircall
Effortless Cloud-Based Calling
4.4
(948)
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Aircall Reviews & Product Details

Aircall Overview
What is Aircall?

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.

Company Aircall
Year founded 2014
Company size 201-500 employees
Headquarters New York, NY, United States
Social Media
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How does Aircall compare to RingCentral MVP?
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Aircall Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Aircall Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Aircall Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 15, 2025
Aircall Logo
948 Aircall Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
May 18, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great option for Businesses"
What do you like best about Aircall?

I love that I can call and text contacts in the same online platform. The call and messaging history is nice to go back and review. And the integrations are great, at my company we integrate with Hubspot. Plus the single sign on feature.

What do you dislike about Aircall?

The audio connection doesn't always remember the last device used, so some calls may not have good audio if it happened to switch to a different audio device. There is also a weird small glitch, not a big deal, but every so often I notice this on Messages. The notification of an unread message is highlighted with the number of messages unread. There is one message I cannot seem to 'read', so that notification does not go away. It's been there for days, yet I have read the message.

What problems is Aircall solving and how is that benefiting you?

Better able to track communication with clients in our CRM, better follow-ups and better nurture clients for a better client experience. We were able to eliminate our hard-line phones in the office. Plus many clients prefer to text so we text many of them now.

Small Business (50 or fewer emp.)
Mar 09, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great"
What do you like best about Aircall?

I like the simplicity of the interface/platform and integration aspects of Aircall. We have a lot of agents reporting that they are liking Aircall more than our previous system and that they feel like they can work faster. I appreciate the chat feature support and how our team can get help.

What do you dislike about Aircall?

I wish we had more in-depth insight/information about setting up the IVR before launching (how to create a queue, how to set up a callback feature, or "press ____ for Spanish"). I wish I could look back to a specific day in the previous week, month, or year and view all the calls that an agent took (similar to the Activity Feed). The transfer feature has been a pain point; we have such a high call volume, that if any agents need to transfer to another, going on "Available" means they might get an influx of new calls, before the transfer can come through.

What problems is Aircall solving and how is that benefiting you?

We wanted to merge our customer experience team under one umbrella platform. Aircall's ability to integrate with Gorgias has allowed us to do that!

Small Business (50 or fewer emp.)
Feb 22, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Air call review"
What do you like best about Aircall?

The thing i like best is the fast and easy calls

What do you dislike about Aircall?

There is currently not much to dislike on my end.

What problems is Aircall solving and how is that benefiting you?

I am solving customer care problems for an app with aircall and it makes easy calls.

Mid Market (51-1000 emp.)
Jan 31, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Aircall is great for business line"
What do you like best about Aircall?

Simple to use and user-friendly. calls are clear. integrations with slack are good

What do you dislike about Aircall?

Air call would go down and have bugs every now and then. call recordings are only 6 months.

What problems is Aircall solving and how is that benefiting you?

using the business line to make calls from multiple lines. can coach customer service team and listen in on calls. can view statistics on calls.

Small Business (50 or fewer emp.)
Nov 24, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Convenient and easy to use!"
What do you like best about Aircall?

I really enjoy being able to manage so many aspects of the business on one app. It's also quite useful to be able to record and listen to previous calls. Another thing I like is the timezone feature, since we have to call people from all around Canada and having that feature really saves time for me!

What do you dislike about Aircall?

Although I do believe there should be more ringtone options and that we should be able to import our own, the biggest issue I've encountered is the schedule management. It is rather difficult to have different opening hours depending on the weekday, and that's something that a lot of businesses have had to deal with lately so it could be interesting to simplify.

What problems is Aircall solving and how is that benefiting you?

The Aircall Chrome extension has been really useful so far, highlighting all the numbers on my pages has made calling our customers quicker and easier. We also often need to listen to previous calls for quality assurance, and Aircall has made that a piece of delicious cake.

Small Business (50 or fewer emp.)
Nov 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"We have some quality issues with the calls"
What do you like best about Aircall?

I like that is much easier to make phone calls from any webpage and that the tags can be placed and linked with hubspot

What do you dislike about Aircall?

I don't like that there is only one admin profile to get statistics, also that sometimes the quality of the call is poor, and also that when trying to listen past calls, you need to go to the beginning of the list everytime you click back.

What problems is Aircall solving and how is that benefiting you?

Efficiencies while contacting clients.

Mid Market (51-1000 emp.)
Nov 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Aircall - "The" Communication tools"
What do you like best about Aircall?

The efficacity to reach international clients and to have the freedom to use it anywhere

What do you dislike about Aircall?

The bugs sometimes occur when calling on Africa countries like Cameroon, Senegal, Benin, Cote d'Ivoire.

What problems is Aircall solving and how is that benefiting you?

I make in sort to understand the needs of my client, and I help him choose a better way to solve his problems

Mid Market (51-1000 emp.)
Nov 18, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The best I've tried"
What do you like best about Aircall?

User friendly dashboard, easy to set up and to view. Also, the integration with Gorgias is amazing.

What do you dislike about Aircall?

Not a lot of analytics unless you're in a pro plan.

What problems is Aircall solving and how is that benefiting you?

All inbound and outbound calls are resolved easily with Aircall. It actually has a lot of cool features and it provides great analytics if you're in pro plan.

Mid Market (51-1000 emp.)
Sep 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Still learning"
What do you like best about Aircall?

I like that I can easily log in and be able to speak to customers. I like the 3 minute between each call setting.

What do you dislike about Aircall?

I haven't found much that I don't dislike just yet. I enjoy being able to set myself for unavailable and have 3 minutes between each phone call.

What problems is Aircall solving and how is that benefiting you?

I am able to assist my clients with their orders and help them verbally to ensure they have their issue resolved. We want to keep our customers.

Small Business (50 or fewer emp.)
Aug 12, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I like how it is easy to call someone anywhere in the world"
What do you like best about Aircall?

The interface is easy to navigate. Easy to make calls and texts.

What do you dislike about Aircall?

I hope it allows me to receive photos. It would be beneficial in my job because I ask for client's documents, and they usually send that to my air call number, but I don't receive them.

What problems is Aircall solving and how is that benefiting you?

It's easier to reach out to our clients thru Aircall.

Small Business (50 or fewer emp.)
Aug 10, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"UI is super easy."
What do you like best about Aircall?

Ease of use, no lag. I just copy and past the numbers in and press enter to call. Takes 2 seconds.

What do you dislike about Aircall?

Voice quality could be better. Pretty spotty most of the time.

What problems is Aircall solving and how is that benefiting you?

I use it to follow up with prospects about our services.

Small Business (50 or fewer emp.)
May 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"CUSTOMER SERVICE INBOUND"
What do you like best about Aircall?

Air call is easy to navigate, and I like that it can call international numbers as well.

What do you dislike about Aircall?

Sometimes, the line is cutting in and out, and it has delays on the line.

What problems is Aircall solving and how is that benefiting you?

We answer customer's inquiries about the order information and product information.

Small Business (50 or fewer emp.)
May 27, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Using this for sales outbound and inbound calls"
What do you like best about Aircall?

I like how easy it is to use and I can make calls where ever I want.

What do you dislike about Aircall?

We cannot send an SMS. The voice quality is not that good. Their noise cancellation doesn't even work

What problems is Aircall solving and how is that benefiting you?

We can call back the customer so quickly. We can make calls as much as we can.

Small Business (50 or fewer emp.)
May 25, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good VOIP service with some improvements possible in the future"
What do you like best about Aircall?

Aircall can quickly be set up and configured in a matter of minutes. Adding new users, lines and voice-to-text means you can get started or make changes in no time. Ability to call and receive numbers, set up inbound numbers, new users and features make it an easy to use service for an administrator or an end user to use.

What do you dislike about Aircall?

Lack of SMS Functionality can require you to look outside to other services, higher cost compared to alternative services makes it harder to recommend. Slow responses at times when support is needed. App issues (such as disconnections/distortions) do occur from time to time which can affect a 24/7-style business. Lack of any "hold/queue" system creates a negative experience as customers do not have an option to continue waiting if all other agents are currently on the phones.

What problems is Aircall solving and how is that benefiting you?

Negatives: Billing issues can be timely to resolve with lack of updates. Positives: Very easy to expand your business as needed within minutes. I feel that many of these problems can be solved in the future, but to date they've been "coming soon" for quite some time with no additional updates. The higher cost compared to alternatives which do offer these features currently make it a hard decision for such a premium price.

Mid Market (51-1000 emp.)
May 25, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Works well - happy with aircall"
What do you like best about Aircall?

Being able to forward phone calls, archive and record phone calls.

What do you dislike about Aircall?

Sometimes when delegating for out of office coverage, the person covering will still get calls even once the aircall has been assigned back to original user. Our team has to log-in/ out to re-set this delegation. Also dislike that you cannot silence calls. For example during a meeting I need to silence a call but don't want the caller to bump straight to voicemail.

What problems is Aircall solving and how is that benefiting you?

Listed above. Benefits are that we can use our computers, forward calls, review call history, transfer contacts and listen to old calls.

Mid Market (51-1000 emp.)
Dec 22, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"It works 90% of the time"
What do you like best about Aircall?

It is pretty reliable. I like the ability to assign calls when needed.

What do you dislike about Aircall?

Sometimes the calls coming in show missed, but our phones havent rang.

What problems is Aircall solving and how is that benefiting you?

For the most part, it works great. Clients are able to hear us easily

Mid Market (51-1000 emp.)
Oct 14, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great call app"
What do you like best about Aircall?

The Salesforce integration is really useful

What do you dislike about Aircall?

There are some bugs on the mobile application

What problems is Aircall solving and how is that benefiting you?

I never ask to the support team to resolve problems

Small Business (50 or fewer emp.)
Sep 29, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Reliable VoIP phone service"
What do you like best about Aircall?

Quality of calls- we have tried other services which cause dropped connections, etc, but aircall is pretty reliable

What do you dislike about Aircall?

It's pretty expensive as far as VoIP services are concerned

What problems is Aircall solving and how is that benefiting you?

We do notice some dropped calls but not many. We do have decent support and like the ability for a phone tree within the Aircall platform to send calls to our sales vs support teams.

Mid Market (51-1000 emp.)
Sep 15, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Aircall has EVERYTHING, except SMS"
What do you like best about Aircall?

The power dialer is great. Pull up any page with phone numbers and they are parsed by the chrome extension and added to a list. This gives aircall the ability to be ubiquitous within your systems. You don't need a traditional CRM, however aircall integrates easily with other systems. Aircall also provides an API for development.

What do you dislike about Aircall?

There is no SMS. This is a big problem. Text messaging is a communication standard that should be incorporated into any communication systems in 2020. I've spoken with representatives and heard it's coming, but no idea when. MMS would be a good accompaniment to a new SMS feature :)

What problems is Aircall solving and how is that benefiting you?

Aircall is enabling our team to call entire lists of prospects with minimal user interaction. The dialer loads on its own as opposed to needing to be loaded from a list of numbers. This saves on administration time. They also provide decent analytics for management.

Small Business (50 or fewer emp.)
Aug 28, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Functionally very good"
What do you like best about Aircall?

Smooth, simple, intuitive interface and good call quality

What do you dislike about Aircall?

Would be nice to have a few extra features, like being able to have those calling in select options without having to have a slew of telephone numbers

What problems is Aircall solving and how is that benefiting you?

Using tracking to hit SLAs, listening to call recordings to solve problems

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