Respond.io Reviews & Product Details

Of course, Respond.io best thing is that you have one dashboard to respond to your customers from Viber, Messenger and other chats. Moreover, Respond.io offers a very nice website chat you can install on your site.

I always have to clean my contacts, otherwise I have to upgrade the subscription. I would be nice to autodelete inactive contacts after certain period of time or archive them.

Respond.io allows us to create multiple accounts for our managers with access to communicate with customers via one dashboard. No need to ad them admin rights in Facebook or other messangers. We have full control and statistics in one place.

I love the feature that it has centralized inbox where all the queries or requests from the different platform can be seen together. It simplifies the data and request tracking and simplifies customer communication.

It can have more integrations with third party apps and can be cost-effective.

It manages and track records of all the customer queries at a single place from various channels like whatsapp, instagram, messenger etc. which is a very efficient method to reach customers and increase the engagement. With the help of analytics, we can observe various data and metrics.

Easy to use omni channel messaging tools.can integrate well with whatsapp business.very good crm tools for responding towards customer faq.the contact and chat management let team member to quickly reply customer faq

I do find it is sometimes slow but it is not a big problem.maybe later version will improve on that

I work in retail.in a small team member.this was helpful as everyone will get notified about any issues with customer communication management.at the same time its cheap

So far it's been an interesting platform which connects with several channel to message with clients, prospect and more, good option for messaging. It's a better option in compare to others.

There's nothing so far, in fact something not hard to use, I didn't find anything wrong and to improve or make a better experience maybe it can be used in mobile, I'll check

Automates and integrates messaging channels, we realized the benefits of using this kind of app it's easier than doing it manually, increased of scalability x10

Easy access to contacts .. The ability to share everything you need with them ..

Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone

Ease and speed of communication in the event that I do not wish to make a phone call .. and arrange some of the accumulated matters

Very user friendly interface enabling the businesses to the best of availabile tech capabilities

Pricing model based on MACs is the worst thing ever

Campaign management through multi channel communication

It is easy to use, friendly and professinally

Please work on message parsing . this will help a lot

communicating with customers from different agent as one. Receiving incoming messaging broadcast

Very easy to integrate many communication channels like SMS, Facebook and Twitter.

I wish respond.io has a phone calling feature as a part of their omnichannel.

I had no issue with respond.io yet.

The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates.

The limitations of the appearance of the website chat widget.

The biggest problems that respond.io solved for me are the number of unlimited users and unlimited workspaces. Having multiple workspaces and many users helps keep everything organized for each channel.

The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward.

The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just a bit buggy with delayed messages and notifications not functioning properly.

We use respond.io for our marketing agency. We onboard new clients automatically with our onboarding automation. If human input is necessary, one of our team members can easily take over and assist the client.

Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary.

Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in certain requirements as expected.

Respond.io is helping route chats between teams and is able to bring together email, web and WhatsApp support in one place. Multiple operations teams are using it for their various business streams. This is helping keep support costs low and conversational ability high.

El flujo de chat es muy util como el poder asignar autorespuestas segun los usuarios que se puedan designar , segmentar la atencion al cliente como la de soporte tecnico tambien es muy ideneo

El no poder asignar funciones como establecer usuario de atencion por dia

Resuelve el problema de otros chat que genera una atencion mas personalizada e idonea lo cual genera una mejor conversacion con los clientes

The ease of adding a channel and the ability to receive all incoming messages from multiple channels in a single platform. Also the support service is very fast and effective

Currently there is no notifications on events if I am online. Their support service said it will be updated until the end of August 21.

solution to incoming messages for my business. We needed as a team to communicate with our clients in a single platform.

Able to instantly and seemlessly respond

Nothings to dislike with regards to respond

We use it to run our WhatsApp line for our business allowing us to reach customers at their convience

Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her!

I don't see any problem at all. It's a great product with a great team!

Timely respond to my customer inquiries.

As Switzerland based company, for us, it is most important to always be able to get help on time, when needed, not only for us, but first and foremost for our clients. With Respond and their excellent Customer service we always got the help we needed with detailed information about the next steps. Also, we like the simplicity of the interface and how pratical and easy to use Respond is.

No dislikes at this point. We do not have any complaints

With Respond we can successfully manage Customer data, over-the-phone sales and leads on our website.

It is uper friendly and easy to integrate and use in your social channels, the implementation with their templates is super quick.

I don't dislike anything it is great, if it can have a payment gateway integration would be amazing.

Guide our uers to the best solution before asign it to a human.

Updates, is easy to handle and very easy to learn.

Little hard to serch by name or id but you get it

Faster responce

It's a wonderful app that brings the most comfortable way of contacting clients.

Could be faster, sometimes it's really clutter

It's the faster way that our company found to contact clients on a structured way

I love respond.io because you can accommodate all the messages from other apps and it also notifies the user when there's a new message and it helps the business for a faster response to their customers. You can do customer support in different platform using respond.io.

There's nothing to dislike using respond.io. You can do customer support in different platform using respond.io.

It helps us to respond faster to the customer and it benefits us in a way that we can give a better service to the customers.