Front Reviews & Product Details

I like that I can combine various inboxes in one space.

There is nothing I dislike about Front. I enjoy using it.

Front is helping me to keep a communication with my clients in one space.

Snoozes, tags, getting multiple people seeing draft emails, internally tagging people with the @ to get their feedback. It was also quick to learn and teach our team.

I think it's search function could either be better, or better explained. I often find it hard to find a particular email.

speed of handling customers, and improved our follow up.

Data Analytics - it helps me measure and monitor the performance of my subordinates. It also gives me an option to modify the data and targets based on our business KPIs and needs.

None so far. I'm very satisfied with the experience using Front.

Response Time and Customer Satisfaction

Being able to assign tasks and easy to use

Sometimes it takes a while to load when you restart the computer

Assigning tasks with other team members

The most helpful aspect of Front is the tracking and receiving messages characteristic. When you get a message in front it also gives you a notification in your gmail.

I really have no issues with front. It seems to operate perfectly for me.

Instant messaging between or locations across the US. It's much easier to navigate.

User-friendly and collaborative - I especially like the internal collaboration feature.

I wish there was a way to merge chat with email conversations from the same customer.

- Front allows me to reply to customer's emails promptly - Its collaborative feature allows for efficient workflow and reply time

Front it super usefull, when you are working in a team. Evenwith other offices you can easily share a mail/conversation and keep your colleague up to date. I used before an other mailprogram and it was totally ease to learn the functions of Front. We use only this program.

Sometimes it's hard to get some mails private.

The comunication between my department and other departmens is way better than with other tools and it's easy to learn.

I like how many folders you can have and the differenct access to accounts on the same front log in. I also love the archive function and the comment section at the bottom

I do think its a learning curve. I don't like when you send a message and it stays in your inbox.

We haven't had any issues using Front to my knowledge at this point

The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively without use of any other email programs and are utilizing it for their entire workday. One thing I love is that they are always working on improvements and new features. You can even add your ideas for upvote into the community pages and will receive email status updates.

For users that are coming out of a program like Outlook, there is a bit of a learning curve and it takes some time to adjust to the vast array of features

We are no longer having siloed conversations or extensive email chains. We can all collaborate in one place and utilize the comments section to eliminate additional emails. Front chat and knowledge base have also solved the issue of "too many software programs". We've been able to consolidate several other areas. Overall, this has created time saved, efficient workflows, and cost savings.

The comment section or feature. You can talk among your peers in the same email thread without bombarbing the email or having the customer not see your discussion

I don't like the fact that you cano not undo the merging of conversations

reducing too much emails - easy and more efficient process

Easy to navigate and use. Handy for customer support.

I think there is nothing that I dislike about front.

Easy access for team conversation.

The user interface. It's easy to use and is customer centered. I make use of this application daily and it has been really helpful. From arranging the metrics to seeing who has been on an email beforehand to avoid confusion to the customers. It aids in customer support with a standard CSAT survey. The integration and implementation were easy as it solves most issues regarding customer service. I haven't had any issues with the application since I started using it

Front on mobile isn't the best application. A lot of things are lacking but it just goes to show that the application was designed for desktop use and not mobile use

Front helps in making it easy to access users' complaint, have private conversations about work issues with your team members, have access to shared conversation from your teammates. It's an interesting app that is customer focused.

Smart features such as comments on email threads.

The need to link source emails in order for workflows to work

Email delegation Drafting emails and proofreading as a team before sending out assigning emails having conversations in-thread without the recipient seeing for a more efficient collaboration

Definitely the ability to chat with coworkers about a specific email thread and discuss options/opinions within the email thread. It really helps keep organized in the work day since we have moving parts across multiple apps. I use it all day every day.

If you mention an email address in the "chat" thread, it forwards the whole chat conversation to the client. Can lead to some drama

It helps organize the workspace and foster collaboration in a remote environment.

Ease of Use Sharing emails Snoozing feature Tagging feature

Sometimes, its confusing when i have to reshare an email with someone

Easy to follow up on emails and tracking